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First, the hotel is nice and the rooms are nice as well. My issue was more with the staff. My initial contact was met with an unfriendly person lacking interpersonal skills. Overall, more time was spent telling me what "could not" be done rather than...More
I travel to Plano on business once per month. The Residence Inn, the colony is my preferred destination. It is a newer property with nicely outfitted rooms. The front staff is excellent and dedicated to a good stay experience. I enjoy the evening social with...More
Response from mike c, General Manager at Residence Inn Dallas Plano/The ColonyResponded 24 August 2017
We appreciate you taking your time to write about your experiences at the Residence Inn. Understanding that you have a variety of choices to stay while you visit the Colony, and you elect to stay with us, means a lot to the team...More
I stayed here for one night. The room was large with a kitchen, living room etc. The bathroom was pretty basic and dated; however the overall layout was good. Breakfast was standard Marriott and the offering was ok. The only issue I had was the...More
Response from mike c, General Manager at Residence Inn Dallas Plano/The ColonyResponded 9 August 2017
Thank you for taking the time to inform us about your stay. We are glad to have been your hotel of choice on your visit to the Colony. Jeana, the Front Office Manager is a great asset to the hotel, and we are...More
The room itself was nice and pretty clean. Took me a minute to find the towels since they were hidden behind the bathroom door. I booked this place since it was bigger and slightly outside of Dallas hoping it would be quieter than other places....More
Response from mike c, General Manager at Residence Inn Dallas Plano/The ColonyResponded 28 August 2017
Dear Platinum at Multiple,
Thank you staying with us and informing us about your stay. We apologize for the inconvenience of the younger guests that were here for a tournament. We do have teams sign house rules, that include the topic of noise and hours...More
We stayed there in a 2 bedroom suite with my husband and 3 small kids on 23rd - 25th July. On 25th afternoon when we checked out, unfortunately I left a bag of shopped items from Allen mall worth around $500 with everything labeled. On...More
Response from mike c, General Manager at Residence Inn Dallas Plano/The ColonyResponded 8 August 2017
We were pleased that you selected our hotel for your stay in the Colony, however we are disappointed to hear of the situation with your misplaced shopping bag. We do not have a history of issues and most often times the missing item...More
US$100 - US$192 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Residence Inn Dallas Plano/The Colony Hotel The Colony