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To start, I am an LQ Elite rewards member and have been staying at LQ's for many years. This location: the desk clerk was more interested in his cell phone than me when I checked-in. The luggage cart was old and worn out, had to...More
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Response from GeneralM189, Manager at La Quinta Inn - The Woodlands NorthResponded 3 weeks ago
We have received your review of La Quinta The Woodlands North. Looks like we dropped the ball on meeting your expectations.
We appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us...More
This LaQuinta was a great hotel for the rate! True, it is an older motel style hotel, but our room was clean and efficient. The check in was very fast and the front desk crew was nothing but nice. Our room was quiet, clean and...More
Response from General M, Manager at La Quinta Inn - The Woodlands NorthResponded 6 June 2018
Thanks for your feedback! We are pleased to hear that you had such an enjoyable stay at The Woodlands North La Quinta. Our team looks forward to providing you with exceptional service in the future.
It’s our commitment to serve our guests to our best...More
I have stayed at this hotel on a fairly regular basis over the course of about 8 months. The last few months the hotel has consistently gotten worse. The grounds are littered with cigarette butts and styrofoam cups, which the cleaning staff walk by and...More
Response from General M, Manager at La Quinta Inn - The Woodlands NorthResponded 19 June 2018
Thank you for your feedback. We apologize for the inconvenience you had during your stay, we will have a talk with our staff and make sure they are cleaning the public area. La Quinta are pet friendly so guest who comes with pet we can't...More
You get what you pay for. This is a discount hotel and therefore you may get substandard customer service. That goes from the front desk down to room cleaning. The place was clean both inside & out. Lots of channels on the TV, Internet wi-fi,...More
Thank Richard S
Response from General M, Manager at La Quinta Inn - The Woodlands NorthResponded 31 May 2018
Thank you for your feedback. We apologize for the inconvenience you had during your stay. This is not what we want our guest to experience, we will definitely pass on your comments to all our staff and make sure this doesn't happen again.
The customer service was terrible. rude and unacceptable on every level. I will not place a name but she knows who she is.
I asked for a room away from road and guess what - I got a room right on the road. even thought...More
Thank dennis h
Response from LQ Customer Car... T, LQ Customer Care at La Quinta Inn - The Woodlands NorthResponded 7 May 2018
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay...More