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Homewood Suites by Hilton Houston - Woodlands

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Homewood Suites by Hilton Houston - Woodlands
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368 Reviews from our TripAdvisor Community

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Showing 359: English reviews
Albuquerque, New Mexico
Reviewed 2 weeks ago

We booked this facility based on previous experience with a 'suites hotel' in order to accommodate our children and their spouses staying with us. Luckily for us, only one child and her spouse could come, because I don't know where you could really place six adults in this suite. Granted, there are two beds in the bedroom and a sleeper...

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Helpful?
1Thank Phyllis K
Reviewed 2 weeks ago

The service was horrible from the minute we arrived until the minute we left. We booked a total of 22 rooms. We were not appreciated at all for the business we brought to this hotel. We had also booked the meeting room for both days during our stay and it was never cleaned while we were there. The worst part...

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Helpful?
Thank Geee-Zee
United States
Reviewed 2 weeks ago

The service was horrible from the minute we arrived until the minute we left. We booked a total of 22 rooms and we were not appreciated at all for the business we brought to this hotel. We booked the meeting room for both days during our stay and it was never cleaned while we were there. We were rudely awakened...

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Helpful?
Thank GRACEZE
Dallas, United States
Reviewed 3 weeks ago

Nice first night, fire alarms went off all night second night. Staff not empowered to make decisions to help guests without permission and there was no one to call to get permission in middle of night

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Thank 312sanfords
Roanoke, Virginia
Reviewed 4 weeks ago

Perfect Stay all the way around. Staff was most pleasant and food was very good. We attended for a wedding and and everything in the facility was very nice and Clean. This was not our first stay here and will not be our last.

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Thank georgewa2016
Spring, Texas
Reviewed 4 weeks ago

Our family stayed here just shy of 4 months when we relocated. We are new to Texas and wanted to buy a home right away so we stayed here during our search. The staff went out of there way to make us feel at home. They really are all great people. Our kids loved being here and miss them now...

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Helpful?
Thank jonathane324
Lisa Q, Manager at Homewood Suites by Hilton Houston - Woodlands, responded to this review

Mr. Escobar, We miss you guys, it is just not the same without your wonderful family. Tell the boys to send us their game schedules so their personal cheerleaders can come and cheer them on to victory. Lisa

Rockwall, Texas
Reviewed 26 October 2016

This is our go-to hotel when visiting the Woodlands for lacrosse. The staff is always super friendly! Room is perfect size, and we love that there is an actual bedroom. A great value for a suite that includes complimentary breakfast. We enjoy staying here!

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Helpful?
Thank txbeachfam
Lisa Q, Manager at Homewood Suites by Hilton Houston - Woodlands, responded to this review

Thank you txbeachfam! We can't wait to have you back again.

Conroe, United States
Reviewed 10 October 2016

Can't get anything correct (asleep at the wheel!) Reported issues, still unresolved. Billing issues and Hilton and the local hotel can't figure out how to reverse a charge and charge the card on file.

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1Thank Ken H
Lisa Q, Manager at Homewood Suites by Hilton Houston - Woodlands, responded to this review

Dear Tony A We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a...

North Saint Paul, United States
Reviewed 10 October 2016

When arrived at the hotel we were not checked in like we were suppose to be. Took forever to get back in and I had to give my own personal CC because no one took the CC authorization form and applied that CC like it was suppose to be done. The entire time we were there no one ever serviced...

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Helpful?
1Thank Cynthia R
Lisa Q, Manager at Homewood Suites by Hilton Houston - Woodlands, responded to this review

Cynthia, As a fellow Hilton employee I apologize that you feel your son was not taken care of. I am sure that had you been here you would have seen that we did everything to ensure he had a great stay. I know as a mother I would have definitely followed up with the property in verify that the credit...

Lafayette, LA
Reviewed 4 October 2016

I have stayed a very many Homewood Suites and this was the first time I was disappointed. The bath tub had stains, the walls in the bath area had stuff on them and the overall service was just poor. I asked the cleaning crew to clean up the items I mentioned but it was either not done or couldn't be...

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Helpful?
Thank Tony A
Lisa Q, Manager at Homewood Suites by Hilton Houston - Woodlands, responded to this review

*FURTHER CUSTOMIZATION MAY BE NEEDED* Dear Tony A We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
We are directly behind Woodlands Medical Center. The Homewood Suites by Hilton(R) Houston-Woodlands hotel serves the fast-growing upscale community of The Woodlands and Shenandoah/Spring, located less than 30 miles north of Houston, Texas.Enjoy a complimentary daily, full hot breakfast. Mingle with guests Monday through Thursday over Complimentary Evening Social and beverages.Retreat to a one- or two-bedroom suite including a fully equipped kitchen and sofa bed, perfect for extended stays. Curl up on the comfortable couch and watch one of two flat-screen TVs featuring premium TV stations and HD programming. Check emails with WiFi, available throughout the hotel. Keep up with work using our 24-hour business center, featuring a host of amenities to help you stay connected. Host a reception for 100 guests or a training session for 40 people in our meeting rooms. Enjoy our free shuttle to The Woodlands Mall and within a 5 mile radius. Indulge in a tranquil swim in our picturesque pool, featuring a cascading waterfall and tropical greenery. Work out in our 24-hour fitness center with new equipment and basketball court or swim laps in the swimming pool. Enjoy our services and amenities designed for a comfortable stay - Make Yourself at Home(R) with Homewood Suites. ... more   less 

Additional Information about Homewood Suites by Hilton Houston - Woodlands

Address: 29813 I-45 North, The Woodlands, TX 77381
Region: United States > Texas > The Woodlands
Price Range: $175 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Houston - Woodlands 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Houston - Woodlands Hotel The Woodlands
Hilton The Woodlands
Homewood Suites The Woodlands
Homewood The Woodlands
The Woodlands Homewood Suites
The Woodlands Hilton
Homewood Suites Houston Woodlands
Hotel Style:
#3 Business Hotel in The Woodlands
#6 Romantic Hotel in The Woodlands
#8 Family Hotel in The Woodlands
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Houston - Woodlands staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Homewood Suites by Hilton Houston - Woodlands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the back side of the hotel away from the interstate.”
 of 5 bubbles 944phyllisk, 16 Nov 2016 | Read review
“Away from freeway side”
 of 5 bubbles tangelle, 3 Oct 2016 | Read review
“The front side faces the highway, but it did not really bother us”
 of 5 bubbles CollegeMom6, 20 Aug 2016 | Read review
“Choose 3rd floor.”
 of 5 bubbles latraveler393, 18 Jul 2016 | Read review
“my room was very quiet.”
 of 5 bubbles ronstik, 6 Jun 2016 | Read review
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