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My family and I checked in late Friday night got out room key and went up to the third floor to be greeted by the strong smell of marijuana. We were moved to second room and I noticed a bug bug which resembled a flying...More
We were in town to visit our daughter, son-in-love, and brand new grandson. This hotel was the closest one to where they live, so we chose to stay here, not only because of location, but because of recent reviews. The staff was wonderful, the room...More
There were more positives than negatives with our stay, which is why this hotel got a 4 and not a 3. I traveled with my older 2 boys(ages 20 and 15). We had a room with 2 queen beds and a sofa bed. Check-in was...More
Stayed for a travel ball tournament along with some families from our team. The staff was friendly, the rooms were clean and comfortable. Close to shopping and restaurants. Inside pool was a plus as it was December!
Thank Shambree S
Response from Taufiq U, General Manager at Comfort Suites TomballResponded 29 December 2016
Thank you for your nice review.
Glad you had a Great Hotel Experience. We are happy you liked the Location and found the Rooms to be clean and comfortable.
Thanks for sharing. Please come again.
People said the hotel and rooms were smelly, but they weren't. Other guests said the AC was broken, but it was not. The lady at the desk was very professional. We were in town for a funeral so this was a perfect central location. Would...More
1 Thank Georgia O
Response from Taufiq U, General Manager at Comfort Suites TomballResponded 1 December 2016
Thank you for Sharing your Experience at Comfort Suites Tomball.
Your kind words are very encouraging. Feedback from our Guests help us as we make more efforts to further improve our facilities and services.
Thank you and Please come again.
US$88 - US$128 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Family Rooms ,
Non-Smoking Rooms ,
Number of rooms
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Response from Taufiq U | Property representative |
In the last ten years Tomball area has seen many harsh weather conditions including heavy rain and even hail storm but Our Hotel has never had any flood situation. This area has a lot of rain and in some seasons, humidity... More
In the last ten years Tomball area has seen many harsh weather conditions including heavy rain and even hail storm but Our Hotel has never had any flood situation. This area has a lot of rain and in some seasons, humidity is quite high. We also have a indoor Swimming Pool. Indoor Pools are great but do give rise to humid conditions. We continue to make efforts and now we have also acquired additional portable de-humidifiers for the Swimming Pool area. We will also use these in other areas as needed. But things are fine.
As for the mildew... In Hotels, major cause is water damage in bathrooms mostly due to human error. This causes mildew buildup in the area below. This is an ongoing thing and maintenance person and house-keeping staff work on these issues. Sometime we get outside help to do the treatment. Comfort Suites are monitored by Choice Hotels and Mildew Management is priority matter and they have very high standard in place. All Choice Franchise Hotels including ours are inspected regularly and Passed based on a Criteria that also include Mildew management. Hotels have to meet the set high standards and requirements to Pass the Inspection. There is no way around it. Our Hotel meet these requirements and Pass the Inspection. We will continue to keep these high standards.
We aim to continue our efforts to further improve the facilities and our Services. We also want to increase the number of Happy customers from the present about 87% to as high as we can get.
We are not perfect and we are not the Best Hotel there is ... but we are trying to improve by taking action and making efforts... Our Staff is probably among the BEST.
Thank you and Please come again.