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Comfort Suites at So. Broadway Mall

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#15 of 38 Hotels in Tyler
Certificate of Excellence
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Comfort Suites at So. Broadway Mall
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129 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Texas
Reviewed 6 February 2016

I absolutely love this hotel. It was remodeled a year and a half ago and you can definitely tell! The rooms are spacious and the beds are SO VERY comfortable. Everything here is brand new, no stained or ripped towels or carpets. The indoor pool is just heaven , the only thing is you have to enter it from outside....

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Helpful?
Thank Suzana C
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Suzana C. Thank you for your awesome review! We're happy to hear you enjoyed our accommodations. Our ENTIRE staff strives daily to provide top notch guest service. Again THANK YOU for your kind review. It's very much appreciated. We look forward to you next visit to Tyler.

Cambridge
Reviewed 29 January 2016

We stayed at this hotel for the first time and definitely would go back. As a first timer at the hotel, we received a welcome package which was very nice. The room was clean and ample. We also had a good breakfast. The staff was friendly and very helpful. I would recommend staying there.

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Helpful?
Thank Sherri J
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Sherrie J. Thank you for choosing to stay with Comfort Suites Tyler. We are happy to hear you enjoyed the welcome package, breakfast and our staff. We strive to provide excellent service to our wonderful guests. It's always an uplift to hear from our guests how awesome we're doing. Thank you again for the uplifting review. We can't wait...

Livingston, Texas
Reviewed 26 January 2016

Couldn't be more pleased with this Comfort Suites. Everyone on staff was extremely pleasant starting with the Front Desk. Breakfast at Comfort Suites are pretty standard but Maria seemed to do a particularly nice job. This hotel has been through a renovation recently, they did a fine job everything looked brand new and was kept very clean.

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1Thank rudyepoglitsh
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for giving us a five star rating! I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations that made you have an excellent customer experience in our hotel. Thank you for staying with us and we are definitely looking forward for your next visit in our facility.

Batesville, Arkansas
Reviewed 15 January 2016

Room was wonderful. Great breakfast. Every staff person at front desk was very friendly and helpful....La'Keidra, Brandy, K C, Suzana, and Alex. Great location. I usually left room around 8 in the mornings returning around 8 at night. Ease of accessing was wonderful. This will be my home away from home when working in Tyler area. Amy Beth

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Thank Amy Beth A
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Amy Beth A, Thank you for your awesome review! It's always a great feeling to read great reviews from our guests letting us know how awesome our service is. We enjoyed accommodating you, and can't wait to see you on your next trip.

Prescott, Arizona
Reviewed 14 January 2016

We stayed at this hotel for 4 nights and used their meeting room for a wedding rehearsal dinner. The accommodations were clean and comfortable and the service from the staff was excellent! The front desk staff made sure we had what we needed when we needed it, found out answers to our questions if they didn't immediately know the information,...

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Helpful?
Thank Bluecorduroys
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Bluecorduroys, Thank you for your kind words! It's always encouraging for our staff to receive reviews from our awesome guests like you! We all enjoyed having the privilege to accommodate you. Thank you for allowing us to be part of your special event. Best wishes to the bride and groom and continued blessings to your family.

Texarkana,Texas
Reviewed 20 December 2015

I selected the Comfort Suites at South Broadway Mall for two reasons: 1) great location just off of Broadway close to great stores, restaurants and the Toll Road 2) Choice Privileges Points for my stay. This hotel offers the traveler everything that you have come to expect from Comfort Suites: great location, nice clean room, and nice staff! It did...

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Thank filmbuffintexas
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear filmbuffintexas, Thank you for all your kind words. Our entire staff strives daily to provide our guests exceptional service and accommodations. We're so glad you chose our hotel! We look forward to your next visit with us.

Texarkana, Texas
Reviewed 20 December 2015

This Comfort Suites is located on Rieck Road, just east of busy South Broadway in Tyler, TX. There are six lanes of heavy traffic on Broadway, going past many stores and restaurants. The fact that this motel is on a side street is a good thing, since you don't hear the traffic as much as you would if you were...

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Thank TallTexWally
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear TallTexWally, Thank you for your feedback. We value all of our guests concerns and opinions and try to solve them in the best manner possible. We hope that you will give us another opportunity to serve you in the future.

Mexia, Texas
Reviewed 19 October 2015 via mobile

Everything was like new. Our suite room was HUGE. Fully stocked kitchen... We were only there for an overnight stay so the kitchen was wasted on our visit. The breakfast was standard but fresh and plenty of eggs, ham and biscuits and gravy. Onely one complaint- there was only one light fixture over sink in bathroom- so it was dark....

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Helpful?
Thank mojomexia
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

We appreciate your high rating of our hotel, though I do apologize for any inconveniences that you experienced. I do apologize for the disturbance of your rest, and we appreciate that you have let us know about this inconvenience. We are working to take care of all of the issues that you addressed and we thank you for taking the...

Tyler, Texas
Reviewed 8 September 2015

My wife and I stayed here for a month and found all facilities to be very good. Breakfast was not set up completely on a few days, however the staff was responsive and immediately addressed the concern whenever needed. Wi-fi was occasionally slow but not a major issue though. Overall, we would recommend this place to anyone for a peaceful...

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Helpful?
Thank BKothapalli
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for taking the time to write this review and share your experience. It means a lot to hear from guests who are satisfied with all of our services and amenities. I do apologize for the inconvenience that you encountered, though I'm very glad that this did not detract too much from your overall experience. We look forward to...

Fort Worth, Texas
Reviewed 20 August 2015

We stayed a weekend here with our family of 5. The rooms are nice, but not very roomy for a family of 5 for a 2 Queen Suite. If you need extra pillows, towels, etc. you must sign for them at the front desk as they track every item. The owner/manager was screaming at the housekeepers for a long 5-10...

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Helpful?
Thank pamelas370
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Your comfort and convenience is our top priority and we are addressing your comments with our staff and management team and re-evaluating our guest service policies to ensure that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 E Rieck Rd, Tyler, TX 75703-3880
Region: United States > Texas > Tyler
Price Range: $111 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
Number of rooms: 65
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites
Hotel Style:
#8 Family Hotel in Tyler
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites at So. Broadway Mall staff and other travellers.
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Questions? Get answers from Comfort Suites at So. Broadway Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for third floor. No one above you.”
tomtex451, 12 Feb 2017 | Read review
“Stay on the 3rd floor, so you don't hear people walking above you.”
thollandam, 3 Aug 2016 | Read review
“The beds are very nice and comfortable!!”
DaleW6, 31 Jul 2016 | Read review
“Room was great size with sofa and chair area. I was on top floor and experienced no problems.”
amybetha2016, 15 Jan 2016 | Read review
“We stayed on the second floor which seemed to have less night time traffic and noise than the first floor.”
Bluecorduroys, 13 Jan 2016 | Read review
5 of 5