Having stayed at this wonderful south Tyler hotel before, I had plenty of reason to come back. It's a well-built facility which has stood the test of time, and its location is very convenient to a number of fine restaurants and other amenities. The lady (and I wish I…
This hotel met all of our expectations for a Best western plus. Updated, clean, close to everything, great breakfast and well stocked. Great coffee. Friendly simple check in check out. two room king suite nice splurge to have the extra space.
Previous guest's pubic hairs still on edge of tub. Shampoo dispenser didn't work. Bed was miserable. Customer service intensive/incompetent. I requested 4 pillows to compensate for bed, but was denied.
Every room I've been in has had an issue. Things from refrigerators not working properly to drains not plugging when you try to take a bath. I think they need to hire about 2-3 maintenance people to get all the rooms up to par. Then the hotel would be valuable.
We have stayed at this hotel for the convenience at first, but after staying the first time, we went back and will continue as long as my Dad is in the hospital . The staff are excellent and caring and we feel like family there. Thank you Best Western Tyler, Hannah, Heiley and…
"Third floor or smell the smoke!!"
"Our second floor room looked out on S. Broadway but there was no road noise."
"If you get the same check-in service I had, the clerk will be very helpful in directing you to a room to suit your preference."
"Third floor, back side of hotel is nice. Less traffic noise."
"I always prefer the top floor. I take the stairs up and down unless I have luggage...just a little extra fitness for good measure!"