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Hilton Waco

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Hilton Waco
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608 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Waco
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Showing 605: English reviews
Dallas, Texas and Vienna, Austria
Level Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 4 weeks ago

I'm sitting in my room waiting for a call from room service when Abby finally gets through on the phone. I've already been hung up on twice- once by April then by Josh who apparently can't hear me on the phone. Twice today (and multiple times on a previous evening) I called room service only to be connected to VOICEMAIL... More 

Helpful?
1 Thank texan75225
Ryan V, Manager at Hilton Waco, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Thank you, Ryan Vassilico Guest Experience Manager More 

Mount Vernon, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

Close (walking distance) to shops/restaurants and some food trucks. Also close to the Magnolia Farms crazy sensation! Although this hotel is not new, it is updated and very nice inside. Right across from a nice park and the river-great place for walkers/runners. I enjoy staying here each time I visit Waco.

Helpful?
1 Thank Dara F
Ryan V, Guest Relations Manager at Hilton Waco, responded to this review

Thank you for your positive feedback. We look forward to accommodating you in the future. More 

Dallas, Texas, United States
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

We elected to stay at the Hilton based on location. Our main reason to be in Waco was to celebrate a sister's birthday and to visit the Magnolia Silo which is just a few blocks away. The rooms were lovely. The beds were very comfortable. Had a problem with the refrigerator in one room, but that was handled promptly by... More 

Helpful?
1 Thank pameladerice
Ryan V, Manager at Hilton Waco, responded to this review

Thank you for the review, Pamela. Your feedback will be very helpful in helping us improve the quality of our location so we can continue to give the 5 star experience. We hope that you will choose to stay with us again so we have the opportunity to make it right for you. Sincerely, Ryan Vassilico Guest Experience Manager More 

Fort Riley, Kansas
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 October 2016 via mobile

I stayed for one night for work. The room was clean, front desk excellent, gym was great. I attached pics of the gym. The only reason I rated 4 instead of 5, I used the mobile app to check in and requested an extra pillow and it was not there. By the time I'm in my room I don't feel... More 

Helpful?
1 Thank Crystal B
Midland, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2016

First Sales meeting in Waco. Had all our people from West Texas, South Texas, East Texas and all management. All management did presentations on sales, retail, counseling, air trailers and shower trailers.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Betty N
Ryan V, Manager at Hilton Waco, responded to this review

It was a pleasure to host your meeting and we hope you will think of us in the future. Sincerely, Ryan Vassilico Guest Experience Manager More 

Dickens, Texas
Level Contributor
811 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
Reviewed 21 October 2016 via mobile

Stayed here 3 nights for a tennis tournament at Baylor. Great quiet corner room, executive lounge access, really fluffy towels in bath and really comfy bed. Alvin at check in was very helpful and the ladies who oversee the executive lounge morning and evening were assets to the hotel. Right across the street from the bronze statues of longhorns, horses... More 

Helpful?
Thank Badgelady
Granbury, Texas
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 20 October 2016

A friend and I stayed at this Hilton last week, and enjoyed the updated rooms and decor. I stayed in a very nice corner king room, with a refrigerator. It was not cheap, approx 170.00 per night, per room, plus fees, and getting a bellman to help with luggage was problematic...there just aren't any around. The front entrance, if you... More 

Helpful?
Thank J S
Ryan V, Manager at Hilton Waco, responded to this review

Thank you for your honest review. I am sorry that not everything was up to expectation and I appreciate you you letting us know where we can improve. Information such as this is vital for enhancing our guest's experience. I am glad you enjoyed the rest of your stay and I hope you will choose to stay with us again.... More 

Level Contributor
3 reviews
Reviewed 20 October 2016 via mobile

Awesome, very clean and employees just so helping and friendly. Layed out by the pool, housekeeping personel came out to bring us towels without asking. Walking distance to lake waco and nice restaurant scenery as for nightlife too.

Helpful?
Thank Latinas68
Annapolis, Maryland
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 October 2016

My husband and I were very impressed with the Hilton and the service. The room was very nice and clean as was the bathroom. The meals we had were very good. Access to the park was perfect for walking and photos. Close to the area of Waco that I wanted to visit.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Barbara D
Kansas City, Kansas
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 October 2016

Hotel is a couple hundred yards to a free bus service that runs 2.5 hours before game time until 2 hours after game time with drop off at the same location. very confident. If you want to walk to the stadium or BU in't a 1mi to 1.5 mi walk which is not difficult if the weather is cooperating with... More 

Helpful?
Thank Jim W
Ryan V, Manager at Hilton Waco, responded to this review

Thank you, Jim, for your great review and great suggestions. We are very blessed to have the location we do so close to Baylor campus and stadium. Thank you for also mentioning to talk to a staff member if something is not right during your stay as we love the opportunity to make it right. We thank you for continuing... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more   less 

Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Region: United States > Texas > Waco
Price Range: $152 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Reservation Options:
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel
Hotel Style:
#7 Business Hotel in Waco
#7 Family Hotel in Waco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Waco staff and other travellers.
3 questions
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Questions? Get answers from Hilton Waco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Love the corner King room river view room...great views.”
 of 5 bubbles 162JS, 20 Oct 2016 | Read review
“towards the top, ask for a top floor room overlooking McLane Stadium or the Brazes River”
 of 5 bubbles jimwJ7327UL, 18 Oct 2016 | Read review
“The River view is nicer”
 of 5 bubbles DeniseS962, 23 Jul 2016 | Read review
“My room was 1102 and was a corner room with windows on two sides on the Executive level.”
 of 5 bubbles 4BarbaraS, 11 Jul 2016 | Read review
“They were remodeling rooms on several floors. You probably want to request a room that has already been updated.”
 of 5 bubbles TTHOMPSONDAL, 16 May 2016 | Read review
5 of 5
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