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Hilton Waco

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Hilton Waco
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676 Reviews from our TripAdvisor Community

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Showing 672: English reviews
Reviewed 28 September 2016 via mobile

What a chaotic mess!!! I felt so sorry for the poor employees working at the hotel. The poor poor poor management should have to answer for the chaos of Saturday when there was a hotel full of people with no rooms ready. We have stayed at this hotel in past years and they have been wonderful. No problems. Not enough...

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Helpful?
3Thank Mari Kay M
Ryan V, Guest Relations Manager at Hilton Waco, responded to this review

Dear Mari Kay M I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Thank you,

Fort Worth, Texas
Reviewed 24 September 2016

With a few exceptions - our stay was good. Your Sales Department worked very well with me. Your restaurant needs more staff and faster service. House keeping need to vacuum every rooms and suites everyday!

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Pam T
Ryan V, Manager at Hilton Waco, responded to this review

Thank you, Pam, for telling us about your experience at our location. I am sorry that not everything was up to standard. We appreciate you taking the time to let us know where we can improve so we can wow you on your next visit. We hope you will choose to stay with us again so we have the chance...

tulsa, United States
Reviewed 23 September 2016

Excellent for large team groups to accommodate many different amenities. fitness Center was outstanding. Close proximity to restaurants and other shopping. Large TV viewing area which is great for college and pro football games. This would be a great hotel lobby for basketball as well. The set up is excellent for all to gather and remain in a large room...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Toni R
Waco, Texas
Reviewed 22 September 2016

Off the top and totally amazing from the ease at check in and friendly staff. Very clean and comfortable. Top notch! Great room with an amazing view. Just completed a renovation so everything was beautiful.

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Helpful?
Thank lizwK2407BJ
Ryan V, Guest Experience Manager at Hilton Waco, responded to this review

We are so happy that we could be a part of your Honeymoon night. Thank you for making the Hilton apart of your special night and also for giving us a great review! I wish you and your new family many anniversaries to come! Ryan Vassilico Guest Experience Manager Hilton Waco

Roma
Reviewed 22 September 2016

The hotel staff was friendly and the room was very clean. Overall great location by the Brazos River and close to the University. Reasonably priced when booked in advance. I definitely would stay at this hotel again.

Review collected in partnership with Hilton Hotels & Resorts
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Thank arturop150
Reviewed 21 September 2016

Nice hotel overall. Room is big and comfortable. We got a good rate, less than half the published amount. The location is good, right in the heart of downtown. Lots of activities in park next door. Only negatives were parking, which is a little awkward, and look out for the breakfast. It is not included, and you could end up...

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Thank williamjwood
San Antonio, Texas
Reviewed 21 September 2016

I was traveling for business and experience can be rated average. The room and staff were fine but the accounting dept really needs some training! My bill was messed up multiple times and too confusing!! Breakfast is not Hilton standard and could be better ... The executive lounge staff was friendly and courteous.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 1011vr
Ryan V, Manager at Hilton Waco, responded to this review

Thank you for taking the time to leave us an honest review. I am sorry there was so much confusion about your bill. I hope you will choose to stay with us again so that we can make it right and give you the experience you are looking for. Sincerely, Ryan Vassilico Guest Experience Manager

Houston
Reviewed 18 September 2016

Nice Lobby, predictable rooms,nice staff. Expensive during Baylor games and had hot water for about a 3 minute shower. The air conditioning wasn't working when I arrived but they solved the problem promptly when notified. Not surprisingly you will be paying for the location on game day..

Review collected in partnership with Hilton Hotels & Resorts
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Thank James & Susan B
Reviewed 16 September 2016 via mobile

What a wonderful stay at the Hilton Waco Hotel was experienced by these three travelers who were celebrating two birthdays! The birthday boy in the group had travelled all the way from Nova Scotia, Canada! The staff was superb! Service was excellent. Rooms were clean and inviting. All of our requests and needs were met with Southern Charm and welcoming...

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Thank Kate J
Ryan V, Manager at Hilton Waco, responded to this review

I am so glad that we could help make your special experience a great memory. Thank you for letting us know about your experience, Kate, and giving us such a great review. It is always a treat to host events such as this and we enjoyed having you here. Sincerely, Ryan Vassilico Guest Experience Manager

Dallas, Texas
Reviewed 12 September 2016

I've stayed at multiple Hilton hotels including Doubletree locations. With the exception of the poor or lack of detour signage to hotel's alternate entrance for out of town guests - this was an enjoyable stay and visit. The location was near many of walking distance places and the people were nice!

Review collected in partnership with Hilton Hotels & Resorts
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Thank E9742XUdianac

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Brazos Grille at the Hilton Waco
Brazos Grille at the Hilton Waco
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more   less 

Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Region: United States > Texas > Waco
Price Range: $206 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Reservation Options:
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel
Hotel Style:
#7 Family Hotel in Waco
#7 Business Hotel in Waco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Waco staff and other travellers.
6 questions
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Questions? Get answers from Hilton Waco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I believe the west side would be nicer to view the Brazos River.”
 of 5 bubbles 518jd, 27 Mar 2017 | Read review
“Pay a little extra to get a Brazos River view, beautiful.”
 of 5 bubbles 324MikeS, 24 Mar 2017 | Read review
“Go elsewhere.”
 of 5 bubbles SueCliff52, 8 Feb 2017 | Read review
“We had room 1104 and it looked out over the river.”
 of 5 bubbles calsand, 5 Feb 2017 | Read review
“11th floor is more expensive, but well worth it.”
 of 5 bubbles abqcrutch, 1 Feb 2017 | Read review
5 of 5