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Extended Stay America - Houston - NASA - Bay Area Blvd.

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Extended Stay America - Houston - NASA - Bay Area Blvd.
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67 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Webster, Texas
Reviewed 13 October 2016

Customer service was on point and very helpful. Room was clean and nice looking. Property has been recently been re done and alot more pleasant than when we stayed at the particular hotel before. We will be back

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Helpful?
Thank broussard2015
Manager_11525, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review

I want to thank you for taking the time to post a review of your stay. We pride ourselves on providing a quality guest room and providing excellent customer service. So we are happy to hear we met this goal during your stay. Thank you again for sharing your experience with us. We would love to see you again, should...

Texas
Reviewed 10 August 2016 via mobile

The hotel has been remodeled and it's by no means 5 star but the employees (minus the grumpy house keeper) ARE! The room was clean and the AC worked great!!! We stayed here for a month waiting for our house to be completed and it wasn't so bad.

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Helpful?
Thank JessicaTexas
Manager_11525, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the staff and apologize the property's renovated rooms were not quite what you were expecting. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 8 August 2016

Great room for the price...check in was easy, had staff shortage for housekeeping but the manager on duty, Brett-from another location, helped us with everything we needed and needs to be given a raise for his participation in making things run smoothly; the room was comfortable, air conditioned, the building was under roof repair-(it was stated on the website prior...

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Helpful?
1Thank Janet B
Manager_11525, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you stay was well. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Dallas, Texas
Reviewed 2 August 2016

Had a pleasant stay, the room I had was clean but had a faint smell of smoke for a non smoking. It was nice and quiet and the staff friendly. Don't count on any breakfast unless you consider coffee, muffins and instant oatmeal breakfast, no fruit or protein.

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Helpful?
Thank Leila254
Manager_11525, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean room and our friendly staff during your visit. Still, I apologize if our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our guest experience. Thank you for choosing...

Reviewed 12 June 2016 via mobile

We got two rooms. One still had someone's dirty clothes in it. Obviously not cleaned well, if we discovered them, within 30 seconds of walking in the room. The staff was unapologetic and rolled eyes. Without saying so much of a word, just handed us another key. The other room is next to the trash room and has a bad...

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Helpful?
Thank Brittany C
Reviewed 20 March 2016 via mobile

This is not the type of place you go to relax with your family. The entire staff looks like they hate their job. They only speak to you to reprimand. Spend the extra 15 to 20 a night and stay at a real hotel. Staff- looks like you are bothering them everything you ask for anything. Mind you, you ask...

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Helpful?
Thank Afrika R
Houston, Texas
Reviewed 8 February 2016 via mobile

Lobby staff act like they don't get payed to work there. The tall black guy with the dreads can't even talk in a professional manner and when you ask to fix something or for service they roll their eyes. The hotel is cheap and rooms are OK since it's an extended stay. But that stay needs to go

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Helpful?
Thank 90skid17
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The employee behavior you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I will use your comments as a training tool to coach our staff to ensure that each guest receives professional customer service. I am...

Houston, Texas
Reviewed 24 December 2015

While staying at this hotel a package was delivered for me by FedEx. On inquiring about it i was told by the front desk staff there was no package delivered. i submit FedEx proof of delivery to the local hotel management but the front desk staff (Brittany) who received and signed for the package kept denying she received it. Hotel...

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1Thank visitor993
A TripAdvisor Member
Level Contributor
6 reviews
6 hotel reviews
Reviewed 21 November 2015 via mobile

I stayed here for two nights. The rooms were nice and large. Mostly clean other then a stain on the carpet by the bed. Enjoyed having a kitchenette in the room which was clean as well. I am fairly pleased with the overall outcome and would recommend this site to anyone, long or short term.

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Helpful?
Thank A TripAdvisor Member
Dallas, Texas
Reviewed 5 October 2015

I stayed here longer then I should have. It was close to the project I was working on, but turns out a longer drive to a better extended hotel is much better, and for the same price. This location was clean but old. Many pets at this site, tired of walking through poop to get to my truck. The room...

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Helpful?
Thank floatmanjay

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Houston - NASA - Bay Area Blvd.

Address: 720 W Bay Area Blvd, Webster, TX 77598 (Formerly Extended Stay Deluxe - Houston - NASA - Bay Area Blvd.)
Region: United States > Texas > Texas Gulf Coast > Webster
Price Range: $93 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - NASA - Bay Area Blvd. 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Nasa-Bay Area Blvd Hotel Webster
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - NASA - Bay Area Blvd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed on the second floor.”
 of 5 bubbles Leila254, 2 Aug 2016 | Read review
“level three means nobody overhead”
  • better than going to Spain
 of 5 bubbles taybill4two, 22 Jul 2014 | Read review
“Maybe stay on top floor to avoid noise, but it is 50% smoking and the smell is all over up there.”
  • Is this blood?
  • More mold
  • Mold
  • Deluxe suite?
  • Stains on carpet
  • Stains
  • Broken chair
  • Moldy couch
 of 5 bubbles O8508VRchrisc, 16 Mar 2014 | Read review
“Find another hotel .. really. I am not kidding. Plenty of other properties in the area.”
 of 5 bubbles 305garyy, 11 Mar 2014 | Read review
“Go elsewhere”
 of 5 bubbles JodyM281, 11 Mar 2014 | Read review
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