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BEST WESTERN Willis

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BEST WESTERN Willis
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105 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Pearland, Texas
Reviewed yesterday NEW

We had five rooms for a family wedding that was in the area and stayed here . Everyone was great and accommodating for a early check in, the breakfast was great. Would stay here again if need to. Price was very reasonable!

Review collected in partnership with Best Western
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Helpful?
Thank 860darlenea
Houston, Texas
Reviewed 6 days ago NEW

The rooms are very nice and clean. The beds were comfy and cozy. Breakfast was fresh and hot, had plenty of variety. Staff were friendly and went above and beyond to meet our needs/request. I would recommend to my friends and family when their in the area and defiantly will visit again myself!

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Helpful?
Thank aahirajay
javed a, Manager at BEST WESTERN Willis, responded to this review

HI ajaykaka Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Willis Texas, United States
Reviewed 1 week ago

The entire experience was bad. The room smelled bad the carpet was dirty the bed had bad sheets, my wife left with bites on her chest, and the hot water was only warm.Take your money and run to another motel. They granted a late check out but failed to inform us it was a $25.00 fee.

Review collected in partnership with Best Western
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Helpful?
Thank loisc251
BestWesternHotels, Guest Relations Manager at BEST WESTERN Willis, responded to this review

We're very sorry to hear that your recent stay with us did not live up to your expectations. Our maintenance team will be thoroughly inspecting each of our rooms for the issues you described. We will use your review as motivation to make positive changes that will benefit each of our guests. Thank you for leaving your feedback for us...

Foley, Alabama
Reviewed 3 weeks ago

My wife & I stayed at the Best Western Wills on a business trip. The room was spacious and clean. The breakfast bar offered eggs, sausage, bacon, breads, muffins, waffles, French toast, cereal, milk, coffee ( 24 hours ), and juices. It was close to some fast food restaurants and the interstate. The staff was very friendly and helpful.

Review collected in partnership with Best Western
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Helpful?
Thank MJP130
javed a, General Manager at BEST WESTERN Willis, responded to this review

Hi mjp130 thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Atlanta, United States
Reviewed 3 weeks ago

My mother and I were staying there in 2 separate rooms... After we went to sleep, another quest tried to enter both rooms. The front desk kept calling 1 of the rooms 3 times trying to straighten out the confusion.. This was in the middle of the night! If the door locker thing would not have been engaged...Another person would...

Review collected in partnership with Best Western
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Helpful?
Thank josephalanh
javed a, General Manager at BEST WESTERN Willis, responded to this review

Hi,josephalanh Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the...

Reviewed 5 weeks ago via mobile

This place really succeeds at giving you exactly what you want. Free Wifi, clean room, nice bed..free breakfast. The staff is awesome. It's exterior is dated but it doesn't matter because it has everything else when you need an inexpensive, nice room for one night.

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Helpful?
Thank Rick W
javed a, General Manager at BEST WESTERN Willis, responded to this review

Hi rick, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Mobile, Alabama
Reviewed 5 January 2017

Hard to find anything to complain about this hotel. Parking, service, simply everything was great! very comfortable and clean. Staff was super nice and helpful, breakfast in the morning was very good. Would stay again.

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Helpful?
Thank khan3328
javed a, Manager at BEST WESTERN Willis, responded to this review

Hi khan, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Baton Rouge, United States
Reviewed 5 December 2016

overall quality of room was OK, lock was broken when I checked in and Jessica at front desk was very helpful getting it fixed. the facility is showing it's age and needs revamping, maintenance in the guest areas seemed lacking to me, the room was about what you would expect in a mid range hotel.

Review collected in partnership with Best Western
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Helpful?
Thank Joseph P
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear Joseph, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

Texas
Reviewed 19 November 2016 via mobile

For an interstate motel it is ok. Room is dated, furniture & carpet are worn. No pillow top mattress. Nice size TV with 2 HBO channels. Bathroom is clean & towels are fluffy. A/C works well. Free breakfast. All rooms open to the outside. Second floor rooms via stairs only. Chic-filet, Shipley's Donuts & McDonalds close by. Ask for room...

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Helpful?
Thank CBtex
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

Oak Point, United States
Reviewed 9 October 2016

Although the beds were comfortable and the rooms were relatively clean, there were dozens of roaches crawling all over the bathroom floor and walls. At night, I was sitting on the floor and felt a roach crawl over my hand. Also, the air conditioner in one of our rooms did not work well.

Review collected in partnership with Best Western
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Helpful?
Thank Carissa R
javed a, General Manager at BEST WESTERN Willis, responded to this review

Dear Carissa, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Willis

Address: 12323 I-45 North, Willis, TX 77318-8327
Region: United States > Texas > Willis
Price Range: $105 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Willis 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Willis Best Western
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Questions & Answers

Questions? Get answers from BEST WESTERN Willis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one in the back of the hotel”
 of 5 bubbles krisathhi, 14 Jul 2016 | Read review
“Requested a 2nd floor room – 1st floor rooms when the doors face the outside are a little scary to me.”
 of 5 bubbles 375AmandaR, 13 Jul 2016 | Read review
“definitely quiet”
 of 5 bubbles 530henryy, 25 Jun 2016 | Read review
“Request the back of the motel away from freeway noise.”
 of 5 bubbles Yellow Bee, 27 Aug 2014 | Read review
“I would not use Best Western.”
 of 5 bubbles Texanthruandthru, 22 May 2014 | Read review
5 of 5