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BEST WESTERN Willis

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BEST WESTERN Willis
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106 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Oak Point, United States
Reviewed 9 October 2016

Although the beds were comfortable and the rooms were relatively clean, there were dozens of roaches crawling all over the bathroom floor and walls. At night, I was sitting on the floor and felt a roach crawl over my hand. Also, the air conditioner in one of our rooms did not work well.

Review collected in partnership with Best Western
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Helpful?
Thank Carissa R
javed a, General Manager at BEST WESTERN Willis, responded to this review

Dear Carissa, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

Reviewed 11 September 2016 via mobile

Check in was a mess and took about 20 minutes. Front desk clerk was on the phone with her manager when we arrived so we waited several minutes. Then she gave us a smoking room when we clearly reserved non-smoking. She said she didn't have another room but I pressed so she found one and couldn't move it in the...

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Helpful?
Thank Coquette720
javed a, General Manager at BEST WESTERN Willis, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

Reviewed 15 August 2016 via mobile

Great hotel but needs a bigger parking lot. Loved the huge hot tub and super covetable bed. Friendly staff and helpful. We will be booking our next stay in Willis at the same hotel 🏨. 😁 HAPPY HAPPY!!!

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1Thank beabois
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear Beabois, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Fort Worth, Texas
Reviewed 5 August 2016 via mobile

First time staying here,it's quiet and not crowded far enough out of Houston to avoid all the traffic but close enough if you need to go there,rooms are nice and clean.if I'm in this part of Texas again I will stay here.

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Helpful?
Thank Daniel P
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear Danny, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Reviewed 1 August 2016

my stay here at best western is good as always. im getting a good deal on rates. employees are very nice and helpful. the girls that work the front desk marlin and karina are very sweet and helpful... i have no complaints. i will be using and letting friends know. its a decent hotel to stay

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Helpful?
Thank Cathy G
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear Cathy G, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope...

Reviewed 26 July 2016 via mobile

It was a very beautiful and welcoming place. The staff are so helpful and caring that the assure that I enjoy my stay at BeSt Western. The breakfast has a variety of different things which is really nice. I would compare their breakfast to Mariott. There maintenance is very good and I would recommend this place to others as well.

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Helpful?
Thank Shazia9
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear Sazia, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Hilton Head, South Carolina
Reviewed 14 July 2016

Older building but very clean and smelled nice. Everything in working order. There was a mini-fridge and a microwave. Continental breakfast was good. We asked for a room in the back away from the highway. It was very quiet.

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Helpful?
Thank krisathhi
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear Krisathhi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Austin, Texas
Reviewed 14 July 2016

Best Western Willis was a fine place to stay. We were in town for a party at a friend's lake house for which there were too many people for us to stay at their house. The hotel was easy to get to, the staff was kind, and all we really needed was a nice bed to sleep in. Plus the...

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Helpful?
Thank Amanda R
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear Amanda, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Athens, Texas
Reviewed 11 July 2016

We went to Willis for a family gathering. Best Western was close and had a fair rate. The room was clean and fresh. The pool was perfect for a hot summer day after driving. The location is so convenient to stores, restaurants, and gas. We will definitely stay there again if we are in the area.

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Helpful?
Thank malt1010
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear Malt, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Austin, Texas
Reviewed 11 July 2016

A/C didn't seem to work properly - the room felt damp and never really cooled off properly. Bathtub DID NOT drain well at all. Only chose this hotel because there were very limited options in the vicinity.

Review collected in partnership with Best Western
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Helpful?
Thank K H
javed a, Manager at BEST WESTERN Willis, responded to this review

Dear K H, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Willis

Address: 12323 I-45 North, Willis, TX 77318-8327
Region: United States > Texas > Willis
Price Range: $105 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Willis 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Willis Best Western
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Questions & Answers

Questions? Get answers from BEST WESTERN Willis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one in the back of the hotel”
 of 5 bubbles krisathhi, 14 Jul 2016 | Read review
“Requested a 2nd floor room – 1st floor rooms when the doors face the outside are a little scary to me.”
 of 5 bubbles 375AmandaR, 13 Jul 2016 | Read review
“definitely quiet”
 of 5 bubbles 530henryy, 25 Jun 2016 | Read review
“Request the back of the motel away from freeway noise.”
 of 5 bubbles Yellow Bee, 27 Aug 2014 | Read review
“I would not use Best Western.”
 of 5 bubbles Texanthruandthru, 22 May 2014 | Read review
5 of 5