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Holiday Inn Express & Suites Orem/North Provo

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#3 of 10 Hotels in Orem
Certificate of Excellence
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Holiday Inn Express & Suites Orem\/North Provo
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193 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Orem/North Provo
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Showing 187: English reviews
Reviewed 23 August 2016

This was a very new, clean, and quiet facility. Darn near Excellent, but just lacked some of the high end amenities that would have put it over the top. The included breakfast was basic but good (and included both biscuits & gravy and cinnamon rolls).

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Helpful?
Thank PACManBreck
Management response:

Thank you for your positive comments regarding the cleanliness of our hotel. We are very pleased that you enjoyed your stay and hope to see you in the future.

Nampa, Idaho
Reviewed 11 August 2016

This property is located close to Utah Valley University just off the interstate. It is well kept and provided a comfortable nights stay. It has a good pool and spa. I recommend for business and personal travel.

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Helpful?
Thank Ted R
Management response:

Thank you for your positive comments regarding our convenient location and amenities. We look forward to serving you on future trips.

Menlo Park, California
Reviewed 1 August 2016

I stayed at Holiday Inn Express & Suites Orem/North Provo for a night in July. Check-in was fairly painless, and counterstaff was efficient. The King Bed room was standard in size, with flatscreen TV, fridge and microwave oven. I was given a room for handicap access bathroom (railings, shower curtain instead of shower door etc). A few things in the...

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Helpful?
Thank EvanL
Management response:

Thank you for taking the time to write a review of our hotel and for being a loyal IHG member. We sincerely apologize for any inconvenience you may have experienced due to the air conditioner in your room or the crowd in the breakfast area. Rest assured that we will look into improvements; and are now updating our fixtures with...

Birmingham, Alabama
Reviewed 20 July 2016 via mobile

First, I've got to say as a Spire member with 35 years of travel, I love IHG hotels. Overall they treat me and my family extremely well. HI EX Orem is the exception. I've stayed at the hotel in June and had a complaint about the night shift clerk named "Stacey", who I thought to be an extreme jerk due...

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Helpful?
Thank jrob320
Management response:

Thank you for your honest feedback. We make every effort to instill the highest standards for guest satisfaction with our staff, and sincerely apologize for not being treated with the upmost respect. This issue has been addressed with the employee. We hope that this incident will not prevent you from giving us another chance to show you that how great...

Reviewed 19 July 2016 via mobile

This hotel is very convenient in that it is right off the 15 freeway. It is clean and the front desk staff very helpful and friendly. Breakfast started early enough to get going early. Overall the stay turned out very well. Food locations are within a mile out.

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Helpful?
Thank Javier C
Management response:

Thank you for choosing Holiday Inn Express - Orem. We appreciate your acknowledgement of our kind and friendly front desk staff.

Reviewed 15 July 2016

Nice front desk staff, clean spacious room, big TV, nice lobby and breakfast area and located right off the freeway. Only downside: Wi Fi is extremely SLOW and UNRELIABLE at all hours of the day or night- called front desk 3 times before giving up. They were understanding but not their fault HI's WI FI is sub-standard.

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Helpful?
Thank JackHikes
Management response:

Thank you for your comments. We have upgraded our Wi-Fi system since your last stay, so we can assure that you will not encounter this same frustration in the future.

Maidstone, England, United Kingdom
Reviewed 9 July 2016

There's not a lot to say about this hotel. It's what you'd expect of a Holiday Inn. Clean, clinical (but trying to be homey), very pleasant and helpful staff, and a no frills, serve yourself complimentary breakfast. The room was nice enough, and very clean. Although you could hear everything that was going on in the next room. Everything. Mercifully...

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Thank Cathy M
California
Reviewed 1 July 2016 via mobile

We stayed here for one night because it was convenient, and indeed it was. The staff was friendly, the room was great (albeit a bit crowded) and there wasn't a single problem. We used the pool and it was nice, and breakfast in the morning was typical but good. I'd stay here again without any concerns.

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Helpful?
Thank mrliterature
Mesquite, Nevada
Reviewed 30 June 2016

Halls and stairwells were dirty, obviously needed vacuumed. Bathroom in our room had hair behind the door and in the shower. We reported it to the hotel clerk and she said she would have it taken care of right away. We waited about 10 minutes and housekeeping showed up at our door with additional towels. She obviously didn't understand what...

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Helpful?
Thank Jeremy W
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Orem/North Provo, responded to this review

Dear Jeremy W, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your fair individual ratings, particularly highlighting the quality of sleep you have had in our property, it is regrettable that the overall cleanliness of the room you have stayed at may have fallen below your expectations. Please allow...

Cronulla, Australia
Reviewed 26 June 2016

The room was clean as was the bathroom with a seperate shower from the bath which I loved The dining room was the smallest I have seen so get there early bed was comfortable There are takewawy food places nearby and an ATM across road We would stay here again price very reasonable

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1Thank sassafraf
Wecare84058, Manager at Holiday Inn Express & Suites Orem/North Provo, responded to this review

Thank you for taking the time to tell us about your recent stay

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Holiday Inn Express & Suites Orem/North Provo

Address: 1290 W University Pkwy, Orem, UT 84058-2304
Region: United States > Utah > Wasatch Range > Orem
Price Range: $135 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Orem/North Provo 2.5*
Number of rooms: 122
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Also Known As:
Holiday Inn Express And Suites Orem/North Provo
Holiday Inn Express & Suites Orem/North Provo Hotel Orem
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Orem/North Provo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 3rd and 4th floors are quiet.”
 of 5 bubbles Railhistoryfan, 20 Sep 2016 | Read review
“During vacations months and holiday weekends, it can be noisy with young children.”
 of 5 bubbles 808_Ross_B, 31 Aug 2016 | Read review
“Go some place else.”
 of 5 bubbles JOECHARB, 24 Jun 2016 | Read review
“Get room away from elevator and stairs. Upper floor rooms”
 of 5 bubbles sondrayh, 20 May 2016 | Read review
“201 had a great view”
 of 5 bubbles TLG056, 16 May 2016 | Read review
5 of 5