The attraction is proximity to lifts and a friendly and helpful staff. After that, as with the slopes outside, it was all downhill. The studio room was tiny, even by Motel 6 standards--a rough walkoff was about 10-11 feet wide. The advertised size appeared to include a large outdoor patio--of little use in ski season. SPARSELY furnished--no reading chair, no tables, a desk so small that the ice bucket and coffee maker (placed there for lack of other furnishings) consumed about half of the working surface No concierge. Book a local restaurant? Help with airport shuttle? You're on your own. No house computers or printers for guest use. No daily chambermaid service. No no etc. etc. Despite pretensions (and premium prices) of luxury, the hotel is basically a large facility providing standard ski lodge accomodations and services. For those looking for 4-5 star experience there are better options available.…
Perfect location, big room ,good staff… that’s all folks! We stayed at room 002 When we arrived we had to call for cleaning the WC, ….. incredible dirty, filthy .. Unbelievable. Never happened to us before anywhere else. The coffee machine ha d greasy rests, the table clothe with food rests,the carpet dirty. The mattress too old with a bumpy side Price expensive versus quality!! I would spect a lot more!!
This hotel is very remote with limited amenities for a “ski-in ski-out” hotel. Ski concierge is practically useless, shuttles do not run to downtown Park City, and the staff is insulting. I’ve never written a negative review in my life and I am compelled to write this on the last day of my stay. The manager was called after we had an issue with a shuttle leaving us and after we asked for any type of compensation (drink tickets would’ve been fine!) he actually stormed off and yelled something as he left. Strange and awkward stay in an extremely lackluster hotel. PLEASE DO NOT STAY HERE
This hotel has very few amenities. They offer shuttle service that never runs. I tried several times for a ride and was told the shuttle isn’t running. Why offer it? Never again. Not worth the price. There are much nicer hotels in Park City. Boring at this resort nothing to do if you aren’t skiing.
We stayed at this resort for 5 days and let me say WOW. The Staff is what makes this resort truly an epic family getaway. The front desk manager (Madison) went way above and beyond for a small issue we had. What she did was truly a Christmas gift to anyone that would be staying there. It was not needed at all and wasn't expecting it. My family was very grateful for that kind act. We are coming back many times in the future. Word of advice for travelers coming to this resort or any other resort, stuff happens all the time. Nothing is 100%. Be respectful to others and great things happen. Hats off to Madison, Ryan, Tiffaneelee for an incredible experience, collaboration and most importantly contributing on making this family trip being awesome! Marys team is all Allstars!
Positives: Closest to ski lifts we have ever stayed. Clean, updated room with excellent 2 bedroom loft layout was perfect for us with adult daughter and 1 year old. Crib provided. Gas fireplaces in bedrooms. Room service is excellent, friendly, and fast. Use Grocery Girls to shop for food delivered before arrival. Negatives: A very nice hotel, not luxurious as stated. No friendly welcome. Entered at the loading dock with front entry under construction. Front desk staff were uninformed about the village offerings. One of two restaurants was closed. On site restaurant has worst service we’ve ever experienced. Without a car we were isolated. Park City is 10 miles away. Grocery store is not walking distance. Local shuttle services area residents mostly. Village has very few restaurants. Don’t expect to return.…
Positives: - Ski in/out location. With kids, this is huge. - Rooms are updated and clean. - Friendly and attentive staff. - Very good restaurants within walking distance. - Pool area renovation was perfect (we stayed here 5-years ago). - The 1-bd lock-off offers privacy from the kids and the use of a full kitchen, which makes it easy for late/early meals. - The outdoor renovations (ski beach) turned out great. There are just a few steps now to the lifts. - The hotel seems well staffed, but we stayed before the holiday week. Negatives: -The heated driveway renovation is almost done (lots of snow this season), requiring us to valet (yes, there is a valet) in the garage and not the front entrance. It appears only a 20’ section remains as if this review.
I like the kitchen that connects two rooms. Makes the stay better as I am not looking for restaurants. Bed was good. Room was clean. Bathrooms have plenty of room. I really like having the balcony to enjoy the morning sunrise.
This hotel is not ready for guests let alone the 200+ person conference I was there for. There is no valet parking available and self parking in their underground garage is dicey. No help available with luggage. They do get a 10 for the view from the room but the dead fly on the table spoiled the first impression. The exit from the ground floor is all blocked. You have to climb stairs to exit. All conference events were on the ground floor. If you consider that I am handicapped and have been in a building fire you will understand the low rating I gave.
AVOID the Grand Summit Hotel in the Canyons Village section of Park City, Utah. We selected this hotel for a September 2022 trip after being told that the swimming pool was open and was heated. Imagine our disappointment when we arrived to find the swimming pool and entry driveway completely under reconstruction and not open for use. Had we known this beforehand, we would have chosen another hotel. The entire hotel was like a ghost town. Construction workers outnumbered the hotel staff (who were embarrassed and apologetic about the condition of the hotel and its amenities). Only one restaurant was open and that was only for a few hours in the evening. Even the ice machines were broken. The main front door was locked and barricaded, so every time we returned from an outing, we had to enter through the parking garage or through a side door which led to a long hallway to the front desk. Bottom line: the Grand Summit was not straightforward about the substandard, disheveled condition of the hotel before we made our reservation. Neither the reservations staff nor the website can be trusted to provide honest information. We did not receive the quality we had paid for. I doubt the reconstruction will be completed before the start of the 2022-2023 ski season.…
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