need i say more than this room is terrible. bad experience right from the get go, no one to help with hardly anything. sofa and couch and chair all were dirty and had stains on them. very unsure if the sheets and pillows were even clean. very unsatisfying after spending over 300/night and motel 6 will treat you better. if you do want to stay here read a lot of the reviews and ask for specific pictures of the room where you are staying at. and even then just give your money somewhere else that will actually do something for you. DONT STAY WITH MOUNTAIN LODGE
We travelled here in March 2021. It was our first trip to Park City so we wanted stay as close to the slopes as possible because we had limited time and didn't know the town very well. We were very happy with our 2 BD 3 Bath Condo. It had everything we needed and overlooked the plaza below and ski lifts. Every afternoon there was a party outside our door and we were very close to everything the resort had to offer. The beds and baths were in good condition and we were very comfortable during our stay. We did not use any of the other amenities like the offsite pool or fitness center. It was very pricey, but you kind of get what you pay for. If you are looking for a budget option, this isn't it, but if you want to maximize your time skiing it is a solid choice for lodging.…
terrible. couch pullout bed was broken, sofa and couch were both dirty with stains on them. when we asked for them to do something they brought a fold out bed that was equivalent of a prison cot as far as comfort. all around bad experience for spending hundreds every night
I don’t usually write reviews but this place was soooooo horrible I had to share. Approximately $500 a night for a Murphy bed and no housekeeping weekdays “due to Covid”. Asked for garbage to be taken out of room they said there is a dumpster downstairs by the garage if you want to take out the garbage yourself. Skip this place. Spend the extra 200 if you can and go to the Marriott. One bright spot is it is ski in ski out and free parking. However, the awfulness of the hotel overrides the perks.
GREAT location. Steps away from lifts, ski school and rentals. The free Park City busses also stop right outside. Download the Mystop app and get the Park City routes and it's an easy 5-10 minute ride into town. Just make sure it's going the right direction or you'll have to ride the whole route. Red, Green and Yellow routes are best. The Village pretty much closes at night, with not many choices for food. The Mexican restaurant was edible but bland with decent service. There was a little pizza/burger/beer joint that we ate at once. Really good service by Austin and the chili was surprisingly good but the pizza was pretty lame. As for the Lodge itself-our condo was kind of run down and in need a major facelift. The service at the Lodge also seemed to be lacking. Somebody left a beer bottle on the floor in the hall one day and it was there for literally 24 hours. That just shows a complete lack of caring or supervision on the part of the staff. Either no staff walked by for that length of time, or they did and didn't notice it, or noticed it and didn't care. The pool was ok, but pretty small and got crowded when the lifts closed. The gym was adequate but nothing great. So, if your looking for ski in/ski out its a good option but I'd look at other options in the Village first. We wanted a condo with a kitchen, but given how out of date it was I would have traded the kitchen for an updated hotel room in a nice hotel.…
The condo was worn out. The bed needs to be replaced and the fold out bed was worse that any dog bed we have ever owned. The location is fantastic in terms of proximity to the lifts. There is one coffee shop nearby, which only survives because of it's location. they were out of everything every morning, except for coffee, which we had to go back to get bc they had not made it yet?!?!??! There is one Mexican food place close by, but all other restaurants are an uber ride away, or a mile walk in the freezing night air. The price is very high for what you get.
First of all there was no place to park since we had a luggage rack -weren’t told we would have to park in a lot at another condo -across a huge icy lot. No luggage carts or place to unload -a lot of trips for a ski trip and family of 7. No help or assistance from anyone. 2 of 3 Elevators out of service. Room entry code didn’t work after getting all stuff up in 5 different trips - two other times had to call for codes. Got locked out with a 2 year old and no one anywhere to help. Phone was in room so how can you call. Ice steep around locker room entry. Very dangerous -anywhere else we would get some type of night refund. Have never heard anything from. My complaints. The prices we paid for all of this was outrageous considering issues. Room was dated but okay. Location good. Ski lockers fine. . …
I’m a Marriott Vacation owner and I stayed at the Marriott Mountainside in Park City Utah, just steps away from the Lodge. When I had checked in at the Marriott their garage was completely full, so the front desk employee gave me instructions to park inside a garage adjacent to the one that belongs to the Lodge, which was just around the corner. I had been parking my car for there for three nights, with a parking pass given to me by the Marriott which was properly posted on the dashboard, and without any issues. On the 4th morning I came to the garage and my car wasn’t there. I immediately thought to myself that my car may had been towed by the Lodge, so I went upstairs to talk to their front desk and find out what exactly had happened. Upon entering, I had encountered a front desk employee named Bill, so I started to explain my problem in detail. One thing I’d like to disclose for the sake of better understanding is that I’m an educated person that holds two Masters degrees, one of them being a MA in Communications. I am also a polyglot and I believe I have a decent control over the English language. The reason why I’m saying this will be clear in just a bit. After I had explained my problem to Bill very clearly and succinctly, he looked me and the only thing he said to me in response was “This is not Marriott”. I thought that he didn’t quite understand what I had just told him, so I proceeded to explain myself again, slowly, detail after detail, from beginning to end. While I was telling him my issue for the second, then third time consequently, he was making grimaces of complete apathy and indifference. Each time I told him about my problem his reply was “But this is not Marriott”. I then told him for the fourth time that I knew very well where I was ( that I wasn’t at the Marriott ) and that all I wanted was to find out if my car had been towed by the Lodge. To my dismay he again replied that this was not Marriott, but this time he started glowering with a hostile smirk on his face. Bill was clearly provoking me to lose my temper or get into some sort of argument with him. I was there with my eleven year old child who actually witnessed his belligerent behavior, so I kept my composure and didn’t let Bill’s negativity bring me down to his level, especially in front of my child. At that point I was completely flabbergasted with his contentious behavior and I also realized that the problem between us wasn’t simply lack of communication or some sort of misunderstanding. He was just being passive aggressive and flat out rude. Bill continued to be condescending and called me “Karen” because I had finally started to record his abhorrent and utterly rude behavior (will be glad to pass it to the management), which was getting progressively more aggressive.. Finally, I had asked for a manager who then showed up at the lobby shortly. His name was John and he was very pleasant and nice. The most shocking thing was that while I was talking to John, Bill kept being rude and interrupted my and John’s conversation several times, so that finally John had to tell him to calm down. The crazy thing was that John had to ask me to go outside the lobby because Bill wouldn’t stop interrupting us and being rude to me. John repeatedly apologized for the behavior and assured me that he would take care of the problem. The management of the Lodge has cameras and I would love for them to review this incident and see what actually had happened, as well as how their front desk employee treats customers, regardless of whether they stay there or not. I actually have a video recording and would be glad to send it if need be. I can’t fathom that a person like that works at a front desk at a nice hotel. I am 100% positive that this was not an isolated incident or that he was having a “bad day” perhaps. Bill is clearly a rude person and as such he shouldn’t be working at the front desk if he finds it difficult to be nice and helpful to patrons. A word of advice. You never know who a person is that you meet for the first time ever. I’m not going to discuss what I do for living, but I can assure you that I’m the last person that hotels want to be on bed terms with. I’m sure that Bill doesn’t reflect what this hotel stands for however as the front desk employee he definitely needs training as well as some sort of repercussions.…
We hit a few glitches staying here the week after Labor Day, mainly with the self-check in and learning that no businesses in the village were open. While we were emailed and watched several videos on how to self-check in, where to park and directions, it was difficult to review them on our phones while driving in. The directions had advised to enter at the second garage entry, but the "second" garage was actually the first, since Lowell Street where we were instructed to turn was designated one-way. We circled around a few times with the shuttle bus until we figured it out. With self-check in (up the elevator from the parking lot), we were given a code for the unit and a facilities access code. However, we couldn’t tell which building our unit was in or where it was. After wandering around looking for outside signage, we found a small map on back of our check in slip, confirming we were in building B. A resident pointed us past the ice rink, and we began trying every door in the square, inadvertently using the unit code rather than the “facilities” code. Finally, a maintenance man showed us where to enter. (Glad I wasn’t trudging in the snow or the dark during this process. Next time, we’ll stay in a regular hotel with a human at the front desk to check us in.) The small studio unit we had booked was crammed to the gills, fitting a folding Murphy bed, refrigerator, sink, dishwasher, stove, four bar stools, sofa, stuffed chair, two mirrors, a fireplace and a TV in a 20 x 20 space. Its balcony and windows opened onto the village square, so we had to keep all the blinds closed or dress in the bathroom for privacy. While the bathroom was clean, the sink stopper didn’t open so I used a butter knife to open it to drain. That’s when I pulled out a huge slimy shank of hair. The tub/shower faucet handle needed replacement – we had to jiggle it around several times to get it to turn off. The hot tub on our floor was closed for two out of the three days. On the positive, the location was good, with a shuttle stop out front to Main Street a mile away; the pool and hot tub in the adjacent building was open and heated.…
Wanted a nice get a way, hotel looked good online, but once we checked in the AC didn’t work. The front desk said ‘too bad, we don’t advertise AC’. You kidding me? It’s 95 degrees outside? Wouldn’t book us into a different room and wouldn’t refund my room so we could go someplace else. Will NEVER stay here again!!
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