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About
#24 of 62 hotels in Park City
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As the premier choice among Park City Utah hotels, Westgate Park City Resort & Spa is ideally located at the base of Canyons Village at Park City, and is recognized as an award-winning mountain resort hotel in Park City, with access to over 7,300 skiable acres and more than 300 ski runs. Onsite amenities at Westgate Park City include a ski valet service, Edge Steakhouse, Drafts Burger Bar, Coffee Bar, Marketplace and Liquor Store, Serenity Spa, fitness center, Utah's largest indoor/outdoor pool and complimentary scheduled transportation from our Park City hotel to Main Street, Deer Valley Sky Resort, Montage and other nearby destinations. Accommodation choices range from suites to over-sized four-bedroom luxury villas, making Westgate Park City the select choice among hotels Park City Utah has to offer.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Ski rentals
Kids stay free
Car park
Hot bath
Adult pool
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Skiing
Tennis court
Babysitting
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Steam room
Ski In / Ski Out
BBQ facilities
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Hotel links
Special Offer:World of Westgate Loyalty Program. Vacation More. Get More. Just For You.
Location
78Somewhat walkable
Grade: 78 out of 100
14Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
3000 Canyons Resort Dr, Park City, UT 84098
Getting there
Car HireSee all Park City car hire
1096Reviews42Q+A100Room tips
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We originally booked a king luxury suite, however they gave us a room with a queen bed instead. After notifying them of the mishap, they moved us to a room with a king bed, but was dated, with a dingy old couch and renovation construction across the hall. To add insult to injury, the shower drain was clogged and would not drain. I let the front desk know the condition of the room. I was told that nothing could be done that night, but management would be contacting me the next morning. I never received a call. Later that day I reached out to the front desk again to see what could be done. I was put on hold only to be told that they were not going to do anything. This is the first and last time I will be staying here. I recommend anyone considering Westgate Park City to stay somewhere else. We’ve come to Park City ever year for the past 5 years and have never been so disappointed in our accommodations. RUN!!!…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Westgate Resorts, Owner at Westgate Park City Resort & Spa
Responded 3 days ago
Will, we are saddened to read that your experience here was not a positive one. We sincerely apologize for the inconvenience caused by the issues with your room and the lack of service you received, we take your concerns seriously. We hope we will have the opportunity to welcome you back during a future visit to Park City. Kind regards, Social Media Support
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
such a great experience. very clean facility. the staff was insanely nice!! super accomodating. I read some bad reviews on about the restaurants but I was please with our experiences there. It is a maze! So get ready to get lost but overall great place! Also big perk, they had a steam shower in our room, which was insanely helpful when on daughter had suddent onset of croup! Thank goodness we had that! I wish they serviced our room but they said they don't clean daily due to covid, bummer but COVID ruins a lot of things.
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: we go tthe smallest room option and I still thought it was pretty spacious. Even with a crib in it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great services and amenities and staff were very helpful. Highly recommend the renovated rooms. Beds were very comfortable and the kitchen and bathrooms were very well designed. Loved the ski valet. Great not to have to carry your skis after a long day on the slopes.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robert Jensen, General Manager at Westgate Park City Resort & Spa
Responded 2 weeks ago
Hi Valerie! Thank you for choosing the Westgate Park City Resort & Spa. We are so thrilled that you had a 5-star experience at our resort. We couldn't be happier that we were able to provide you your dream vacation! We look forward to hosting you again very soon for your next vacation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are timeshare owners at that resort and visit every year. This year everything went smoothly with no hick ups. Our suite was spacious and in good condition. Service is only provided once a week but one can ask for anything missing and also for trash pick up. Was no problem for us and every request, like additional coffee, was promptly filled. I don't want to comment on the somewhat confusing layout of the resort, but over the years we have learned to navigate it very well. There are always stairs one can take to avoid waiting for an elevator. Skier service is good every year and our skis arrived promptly at the Gondola after sending a message to the desk. This time we had a car and parking was fairly easy. The first day we used the Valet parking but then decided to use the Guest Parking and that was fine. We did not use the resort shuttle at all this time. We definitely are looking forward to our return next year. The resort has a plan to remodel the suites because most of them are somewhat dated; so that will be exciting to see. If you have any specific questions, please don't hesitate to send me a message. I will try to answer it.…
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Date of stay: January 2023
Value
Service
Sleep Quality
Room Tip: This is a huge resort, surrounded by other resorts, so rooms with view are limited.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robert Jensen, General Manager at Westgate Park City Resort & Spa
Responded 2 weeks ago
We are happy to see that you enjoyed some aspects of your stay at the Westgate Park City Resort & Spa. Your overall satisfaction is the most important aspect of our performance and we do see that we have room to improve in order to provide a more enjoyable experience for you. We hope that you will visit us again so that we can provide a more satisfying visit and exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been coming to this place for years and will never stay again - it has seriously gone downhill. It markets itself as a luxury resort but offers the amenities of a cheaper place or Air Bnb. On our most recent visit the room wasn’t cleaned for a week. When we queried this they said their housekeeping policy was now to only offer room service once per week due to “COVID” despite travelling in Jan 2023, and not a single staff member wearing a mask for COVID protection. I’m fine for them to cut room service, every day seems unnecessary but given the price you are paying, cleaning once a week is totally unacceptable and in addition the trash is too small to only go out once a week. The body wash would do 2-3 days and there was no spare tissues or toilet paper so you were constantly requesting extra items as they didn’t provide enough. I raised this with guest services and they said housekeeping was available ‘on request’. I therefore requested housekeeping half way through our stay and it consisted of them dumping some fresh towels and a few sachets of shampoo on the bench - no cleaning, trash removal or any extra items dropped off that we might need eg dishwashing liquid, hand soap. Lastly, when I asked if housekeeping could change the sheets as there was a hole in ours they said this was only included once a week so we would need to wait. I can’t believe a place that charges this much would even make a bed with these sheets - they should be thrown out! But when it was raised they did nothing about it. Would not recommend and think that given the change to the cleaning policy and service, you may as well save your money and stay at an Airbnb. It seems to be heading in that direction. …
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Robert Jensen, General Manager at Westgate Park City Resort & Spa
Responded 2 weeks ago
Dear guest, thank you for your feedback. We apologize for the issues you experienced and for any inconvenience they may have caused. Due to different factors our cleaning service is only offered unless requested. We understand how this may be an inconvenience and we are working on improving many of our different services. We hope to get another chance to impress you and welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I paid more to stay at this hotel than I would at a 5 star hotel in LA because of it's proximity to the slopes and amenities. I went with a higher category room to ensure some degree of quality and cleanliness. I checked in early and waited for my room. I walked into the "luxury" 1 bedroom suite I booked only to be overcome with an awful smell. It smelled liked the room was not cleaned thoroughly for years and there was heavy dust in the air. I couldn't breathe and have a health condition exacerbated by the poor air quality. I called the front desk. At first, I was given a song and dance. After repeatedly asking for a manager and being told I would be transferred to housekeeping, I finally got to a manager. The manger was apologetic and said he was going to find a better room for me and my family. After another hour, the manager happily called me telling me how wonderful the room was that I would be transferred to. I went to check the room that I was going to be transferred to. The room's air quality was volumes better, but clearly the reason was that no one stayed in that room because the windows looked out on a wall that enclosed an enormous hotel vent and the only thing you could see looking out of the windows aside from the wall was the snow on the ground. I paid more than I would pay for a 5 star hotel in LA to stay in this "resort" only to either end up in a room where I can't breathe or stair at the snow on the ground, which I could do at home. I returned to the front desk to resolve the issue and there was absolutely ZERO understanding or attention. They kept telling me that they have owners checking in who are a great deal more valuable and important than me and my family...regardless of how much I paid. The manager and his manager did not even bother to tap a few keys on their computer to even pretend to assist with the situation. After spending an hour trying to get them to make ANY effort to resolve the matter, they sent a housekeeping manager to my room who agreed the air and smell in my room is awful. That manager said he would put an air purifier in the room to try and resolve the air quality and, if that didn't work, he would try to help figure something out. We had to find somewhere to go for a couple hours while they tried to purify the air, came back and the air was just as bad. No one bothered to check with us to ensure we were ok. We had been traveling at that point since 2 am and, because the resort staff could care less since we are not owners, we had to try and rest breathing in God knows what. Of course, I haven't been able to truly rest because of my health condition waking up every so often suffocating from the air. If I were in a 2-star motel and paid $39 a night for this room, I would understand the circumstance I'm in, but we paid over $1000 a night for this "resort" and this has been one of the worst experiences and one of the worst quality hotels I have stayed in.…
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: No Good Rooms In this Hotel...Pick Another One
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Robert Jensen, General Manager at Westgate Park City Resort & Spa
Responded 4 weeks ago
Thank you for your comments regarding your recent stay with us at the Westgate Park City Resort & Spa. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. We are very sorry to hear that your experience was not up to the standard that Westgate Resorts holds itself to. Guest satisfaction is our top priority and we regret that we fell short during your stay. The issues you experienced are very rare and we do hope that you will allow us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I honestly can’t understand all the negative reviews. We travel a lot in general and take many ski trips (5-6 trips a year) and this is one of the best places we have stayed at. The people are so friendly and nice. It truly is ski in / ski out. They do everything for you - your skis are exactly where you want them every day. The locker rooms with the boot driers are very nice and convenient. The hot tubs and pools are wonderful. The rooms have everything you need to cook meals, relax, and hang out. The steam showers work great and feel wonderful after skiing all day. Valet is free and they have your car to you in no time but you can also self park. It took us 1 day to figure the layout out but it’s not hard at all. I have to wonder with all the people saying they are never able to figure it out if they need an iPhone map just to get around their neighborhood. Cleanliness was great. Our condo was perfect and all the public places are very clean. Love this place and will definitely be back.…
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robert Jensen, General Manager at Westgate Park City Resort & Spa
Responded 4 days ago
Hi Mtbikelover, Thank you for your comments! We are happy to hear you had a great time, and that our friendly professional staff had an opportunity to enhance your overall stay experience. On behalf of the entire Westgate Team, thank you for staying with us and we look forward to having you back very soon! Kind Regards, Social Media Support
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow. In the worst way. I travel often, and everywhere, and I have NEVER experienced poor service like at the Westgate Park city. I've written 170 + reviews on tripadvisor, and almost all of them are 4-5 CIRCLES. Not the Wesgate. I've recieved better hospitality from the dog at the Montage in Deer Valley than from the staff at Westgate. The culture and experience here are not worth your time. Let me explain: we arrived as friends looking to enjoy an evening in Park City. Upon arrival we were told that the hotel could not accommodate our 4 cars for parking because we "only had one room", and there was nowhere within the vicinity that could. The recommendation from Colby and Ricardo at the front desk were that we should park overnight at the WALMART parking lot, 4 miles away. We followed the advice of the staff and went to Walmart. Upon arrival we notice the abundance of signs warning that vehicles would be towed if left overnight. So we called the hotel to see if there was an agreement, or special designated area where we could go within the walmart parking lot. The way we were addressed that evening is something I've never experienced from people claiming to be in the hospitality industry in my life. The staff was condescending, rude, and belittled us for calling to clarify THEIR recommendation. The response was that "it wasn't their responsibility". To further prove their point, they cited the multiple places online or in the confirmation email where this "policy" was written. 5 highly educated women, who know how to read and use websites, scoured the email to find nothing, and the website stated "free parking for guests". When we went back to the hotel to find a resolution, we were presented with an "important information" section from ANOTHER GUUESTS CONFIRMATION LETTER! We were also asked if we had ever traveled before as this was a "common practice everywhere." (Again, I'm a world traveller and have NEVER experienced this type of blatent disrespect or parking concern.) What's worse, is the hotel director Jenny had no intention of assisting us. We were lied to by the front desk (they couldn't keep their story straight about where she was, what she was doing, or why the outrageous delay) we waited over 45 minutes for her NOT to show up. As we waited i heard 5 other parties in the line behind us have problems with the Westgate. Some lost luggage with the bell desk, another had their identity and ability to check in questioned (only to be resolved 25 minutes later as a legitimate guest), another had part of His reservation lost by the hotel, there was a distinctive theme of poor service, zero hospitality and awful experiences. We finally left the hotel and checked into the Sharaton in town. The Sheraton will be recieveing a 5 circle review, as their service, facility and parking were stellar. Don't waste your time at the Westgate. My recommendation to the hotel would be to figure out whatever parking concerns they have, better train their Staff be in the HOSPITALITY industry and learn how to treat everyone with respect and dignity. I'll also be contacting walmart to let them know the Westgate "luxury hotel and resort residences" are recommending we park on their property. I hope to be able to amend this review with some type of positive outcome or resolution.…
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Robert Jensen, General Manager at Westgate Park City Resort & Spa
Responded 16 Dec 2022
Good Morning, Thank you for taking the time to review your recent experience at our Westgate Park City Resort and Spa. We offer our sincere apologies regarding the incidents you experienced during your stay with us. Westgate expects its staff to always go above and beyond to ensure each guest has a positive experience, your input lets us know that there may be improvement needed in this area. We apologize for the inconvenience of parking at the resort. We do limit the amount of parking passes given out. But even with those measures in place, sometimes during high occupancy times parking can become a challenge. We apologize again and thank you for your patience in regards to this issue. We hope you will give us a chance to exceed your expectations during a future visit. Best Regards, Westgate Social Media Support
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m an owner It was dirty, dated, and for the world of me I can’t understand why I can’t get an updated room in a section near the amenities, after paying for a timeshare and maintenance fees, I have yet to have a good room or experience. They want to make sure you’re up-to-date on what you owe . Maybe they should take better care of the owners. And before you leave a message saying nobody brought this to your GENERAL Manager ‘s attention I have at every Westgate resort I’ve stayed in and you have yet to make it right because you don’t care! So don’t leave a message saying you do and you’re not aware. So if they can’t make it right for someone who owns and he is up-to-date on everything, you think they’re really gonna care about anybody else
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Until you see reviews about them, caring about people who own in their resorts/timeshares don’t...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Robert Jensen, General Manager at Westgate Park City Resort & Spa
Responded 16 Dec 2022
Good Morning, Thank you for being our valued owner and taking the time to compose a review on your experience at our Westgate Park City Resort and Spa. Westgate is currently working on upgrading many of our features and appreciate our guests' patience during this process. We sincerely apologize if there has been moments during your Westgate experience where you have felt undervalued. Westgate strives to give all of our owners and guests a memorable vacation experience. We hope that you will visit us again soon so we can restore your trust in us. Best Regards, Westgate Social Media Support
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We rented a one bedroom last week from a private owner here. Westgate house keeping is responsible for cleaning the unit after each stay. The kitchen bench seat had what appeared to be white icing at four locations , plus a glob in the middle of the table. The unit had not been dusted in 1-2 months and was cleaned twice, in one day, after we asked a supervisor to come by the unit. Still, after that the kitchen tile floors had an inch wide strip of gunk built up along the baseboards. They also left the unit completely open, with our belongings exposed, after cleaning. Another day after hiking we return to find the refrigerator unplugged and blocking the entrance to the unit, with our food in it. A new refrigerator without handles and not unpacked was in the unit. We called engineering and was told that they just let Home Depot delivery into the unit and left. We were given no notice and once again our belongings were exposed to ?? We left a day early! This facility is very poorly maintained. The valet service and restaurants at the resort were good, but if you want a hassle free vacation and like things clean avoid this resort!!!…
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Stay somewhere else. Below is a small example of the dust and dirt. The first photo of the floor...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
US$219 - US$739 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westgate park city hotel park city, westgate park city resort and spa, westgate hotel park city
LOCATION
United StatesUtahWasatch RangePark City
NUMBER OF ROOMS
1
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Claim Your ListingWESTGATE PARK CITY RESORT & SPA: UPDATED 2023 Reviews, Price Comparison and 1,088 Photos (UT) - Tripadvisor
Frequently Asked Questions about Westgate Park City Resort & Spa
Which popular attractions are close to Westgate Park City Resort & Spa?
Nearby attractions include Guardsman Pass Scenic Backway (0.4 km), Canyons Village at Park City (0.2 km), and Park City Utah Summer Attractions (0.1 km).
What are some of the property amenities at Westgate Park City Resort & Spa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Westgate Park City Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Westgate Park City Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Westgate Park City Resort & Spa?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Westgate Park City Resort & Spa?
Conveniently located restaurants include Drafts Burger Bar, Edge Steakhouse, and The Farm.
Are there opportunities to exercise at Westgate Park City Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Westgate Park City Resort & Spa have an airport shuttle?
Yes, Westgate Park City Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Westgate Park City Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Westgate Park City Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Westgate Park City Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.