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Extended Stay America - Salt Lake City - Sandy

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113 Reviews from our TripAdvisor Community

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Showing 111: English reviews
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Flat Rock, Michigan
Reviewed 1 week ago via mobile

The front desk was rude upon check in. The room was old, dingy and not very clean. The hallways smelled like dirty bathrooms. And, when we came back from a family function, the hallways smelled of marijuana. I'm appalled and wouldn't stay at an extended stay even if it was free.

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Helpful?
Thank jaureliak
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

We appreciate you being our guest. We apologize for the service and the housekeeping issues you encountered while you were here. I am working with my team to make sure all procedures are being followed so this does not happen again. We can absolutely do better and we hope you consider giving us the opportunity in the future to prove...

New York City, New York
Reviewed 1 week ago

An unexpected turn in my personal situation forced me to change my itinerary. On Thursday afternoon, March 9, 2017, I appeared in the lobby of The Extended Stay America ( 10715 Auto Mall Dr., Sandy, UT). Exhausted, little hope I had to get a room without an advance reservation. Here I was greeted by a friendly Rikki who, after working...

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Helpful?
Thank Dima S
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Dima, it was our pleasure accommodating you at Extended Stay America - Salt Lake City- Sandy. We are happy to know that your suite met all your needs and expectations and appreciate your compliments about the excellent service you received from our associates. We are fortunate to have team members like Rikki and Felic who strive to go an extra...

Evanston, Wyoming
Reviewed 1 week ago

We stay here often for business. Room is always cean and we especially like how large they are with work stations and plugins to accommodate multiple devices. The staff is always there to help with any needs.

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Helpful?
Thank B2315GDthomasc
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

It was fantastic to have you as our guest at Extended Stay America - Salt Lake City - Sandy. We work hard to ensure the best service and facilities along with the most comfortable accommodations, and we are glad you agree. We look forward to welcoming you back soon. Sincerely, General Manager

Ubud, Indonesia
Reviewed 4 weeks ago via mobile

We were in the area to ski and this was the perfect spot to use as a base. All the conveniences were there and the surrounding area offered all that was needed. Thanks for the hospitality and smiling faces at reception.

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Helpful?
Thank sandy e
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Sandy, thank you for being our guest and taking the time to review your experience at Extended Stay America - Salt Lake City - Sandy. We are so pleased to read you loved our welcoming associates and that you were impressed with our convenient location which was perfect for your needs. Please visit us again the next time you are...

Reviewed 12 February 2017

Currently doing a two week trip across the USA, and this is the second Extended Stay that I've stayed in. Both were fantastic. The built in kitchen is great. Hotel is very accessible and has a great location. The only thing that could have made it better would have been a safe for valuables. I thought I'd leave a review...

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Helpful?
Thank Matt P
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

It's a pleasure to read your fantastic review about your stay at Extended Stay America - Salt Lake City – Sandy. We strive to provide our guests comfortable rooms, clean facilities and excellent service and your compliments serve as encouragement to all of us. We are glad we could make your visit a pleasant one and look forward to seeing...

Reviewed 6 January 2017 via mobile

My husband and I stayed here for 3 nights before Christmas. How we lasted 3 nights, I have no idea. The customer service, cleanliness, aesthetic, and all around comfort of this property is below every standard for even the minimums for every category. We knew that we were going to arrive late at night so we called the property to...

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Helpful?
1Thank Tracy A
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Tracy, Please accept my apologies for the issues you experienced and describe in your feedback. Although we always have a staff member on property, we do not have a dedicated member at the front desk after 11:00pm, as they have other duties to attend to. I am sorry there was a delay upon your arrival, and for the confusion with...

Kaysville, Utah
Reviewed 10 December 2016

I booked the Extended Stay America in Sandy Utah because it was inexpensive and close to where i wanted to be. Located on Auto Mall dr. and in a good location where a lot of food is very accessible and shopping is right across the street. The staff has been great and very helpful. I have stayed in fancier hotels,...

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Helpful?
Thank Nick D
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

It was our pleasure having you as our guest at Extended Stay America - Salt Lake City – Sandy and thank you for your feedback! We are pleased you were impressed with your stay and with our location close to all the places where you wanted to go. Our team will be pleased to know they had a role in...

St. George, UT
Reviewed 21 November 2016

We ended up needing a place to stay, last minute... found this property in a cluster of other hotels. We had stayed at a property next to this one previously and was pleased but Extended Stay was half the price so we thought we would try it. Booked room thru Hotels.com just before arriving. Kira was the person at the...

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Helpful?
Thank happydays1616
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for choosing Extended Stay America - Salt Lake City – Sandy for your visit to the area. Our staff works hard to ensure each guest has a great experience, and we are happy to read that the service you received from Kira exceeded your expectations. We will be sure to share your recognition with her. Thank you for...

Hurricane, Utah
Reviewed 21 October 2016

The hallways smelled like old garbage and the 2nd night our room started to smell as well. The room wasn't clean, there was a plastic spider ring right in the middle of the room (shows you that they do not vacuum). The "breakfast" was garbage. Check-in took forever and they were very nosy on why I was there. Also when...

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Helpful?
Thank Cory R
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service and cleanliness, so I apologize you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. I truly hope you will...

Auckland NZ
Reviewed 17 October 2016

Very rude reception staff and poor facilities. Would never stay here again or recommend to anyone. Previous reviews also experienced rude staff I can't believe that nothing is done about their service.

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1Thank bnthrdonethat
00esa, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you so much for your feedback. I am very sorry your stay was negatively impacted by the behavior of one of our team members. I have been working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. I do hope you will give us another chance the next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry

Additional Information about Extended Stay America - Salt Lake City - Sandy

Address: 10715 S Auto Mall Dr, Sandy, UT 84070-4181
Region: United States > Utah > Wasatch Range > Sandy
Price Range: $98 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Salt Lake City - Sandy 2.5*
Number of rooms: 122
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Also Known As:
Extended Stay America Sandy
Extended Stay Sandy
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Salt Lake City - Sandy staff and other travellers.
2 questions
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Sandy, Utah
over a year ago
San Francisco, California
over a year ago

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Questions? Get answers from Extended Stay America - Salt Lake City - Sandy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reasonable prices make this place very attractive...”
 of 5 bubbles 599dimas, 15 Mar 2017 | Read review
“Staff was professional and helpful, as always.”
 of 5 bubbles B2315GDthomasc, 14 Mar 2017 | Read review
“Jump online and search for free promo codes.”
 of 5 bubbles nickdA7742FD, 9 Dec 2016 | Read review
“Stay away from exit doors”
 of 5 bubbles mjwork10, 21 Sep 2016 | Read review
“Close to the freeway and a block away from a shopping mall. Close to everything, but quiet.”
 of 5 bubbles cvchoyt, 3 Aug 2016 | Read review
5 of 5