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Extended Stay America - Washington, D.C. - Chantilly - Airport

154 reviews
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Traveller (22)
Room & Suite (9)
Dining (1)
Overview
  • Excellent50%
  • Very good24%
  • Average6%
  • Poor7%
  • Terrible13%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Hotel
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Reviews (154)Write a Review
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Hotel's Favourite
Reviewed 5 weeks ago

Here for 4 months so far and hopefully a while longer. Less than a mile from work, Wal-Mart, target, every fast food..McDonald's, Taco Bell, Arbys, Burger king, Chick Fila and a Post Office, barber's, hair salon and 4 restaurants. Hotel is clean, has comfortable bed,...More

Review collected in partnership with Extended Stay
Thank dorisd404
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Chantilly - AirportResponded 4 weeks ago

Thank you for staying with us and for posting your kind remarks about Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value. Reviews such as yours mean...More

Reviewed 6 October 2017 via mobile

This hotel is right by everything and Isabel and Haider and Luis delivered excellent customer service every time I come so I'll repeat forever. Promita she is the mgr is awesome super kind and very attentive.More

Thank 477terrap
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Chantilly - AirportResponded 7 October 2017

Thank you for sharing a wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit....More

Reviewed 17 September 2017 via mobile

Price was average. Parking ample. Breakfast was only muffins and coffee. Front desk personnel was hard to understand, language barrier. Room had missing light bulbs, lights didn't work, clock radio didn't work and the room had missing plates and silverware.More

Thank Robert H
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Chantilly - AirportResponded 18 September 2017

Robert, thank you for staying with us. We are happy your overall visit was pleasant, but I am sorry for the service and maintenance issues you experienced. I have shared your feedback with the respective teams to ensure a better experience moving forward. To ensure...More

Reviewed 23 August 2017

Booked a non-smoking, 2 double bed room. It was not actually available. put in a one bed room with a sleeper sofa that didn't have sheets. Was given 2 top sheets that did NOT fit the mattress. NO shampoo, etc. NO coffee maker or coffee....More

1  Thank sheerinfam
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Chantilly - AirportResponded 24 August 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We will be reviewing our guidelines to...More

Reviewed 9 August 2017

Staff is amazing, pleasant, and always greets me with a smile, ESPECIALLY THE MANAGER. My experience with this hotel is the reason this place is always my first choice. Maid service is quiet and thorough and has always accommodated me when I needed something. This...More

Thank amanda c
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Chantilly - AirportResponded 11 August 2017

Amanda, thank you for choosing the Extended Stay America - Washington, D.C. - Chantilly - Airport and for taking the time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$74 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Chantilly
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$74 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Chantilly
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (22)
Room & Suite (9)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Not possible. Whatever you book will probably not be available when you arrive."
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"Rooms on the west above the front desk area have views to route 28 and enjoy the evening sun."
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"Third floor, south side. Nobody above getting in late, nothing but trees. Also, you can get a good amount of..."
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"Western rooms have views to the road, eastern rooms face the parking lot"
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