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Check in was quick and easy, room was ready a early. Breakfast choices were okay, but a few more options would make it better. My son loved the basketball court right in front. The pool area was nice and the outdoor lounging/ sitting area was...More
There is always something that fails to meet expectations when traveling, but just could not find fault with this hotel and its staff. Clean comfortable rooms, good beds, excellent staff went above and beyond (especially Matthew, who I understand sadly is leaving this location to...More
I have stayed at Residence Inns elsewhere and they all do not come close to this residence Inn. The building is grand, clean bright and new. they did everything they were supposed to do. Rooms, hallways and the Lobby all seemed brand new.
The room was probably the cleanest room I have ever stayed in. Faults it had was the bathroom floor was raised for some reason and had a cracked grout line in the tile, also the room had no USB charging station anywhere, which most hotels...More
Older. Fair rooms. Located within walking distance of restaurants. Nice breakfast.
We asked for no feather pillows and they brought 2 flat somethings. Our room did not get serviced the 2 days we were there. This is an unacceptable issue. Therefore we would not stay...More
2 Thank ArleneFBP
Response from chester800, Manager at Residence Inn Richmond ChesterResponded 5 April 2018
Dear Valued Guest,
Thank you for choosing to stay at the Residence Inn Richmond Chester and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting...More