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Courtyard Richmond Chester

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Courtyard Richmond Chester
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231 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Singapore, Singapore
Reviewed 8 April 2016

I was here for business trip. The hotel has a homely feel, very comfortable, clean, big, there is an indoor swimming pool. My room is ground floor, outside is a garden. For once I thought I was in a resort. The staff here is also friendly and nice. There is this manager Nancy Ayla, She is so friendly, we chatted...

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Thank yapyy
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear yapyy, Thank you for sharing your experience at the Courtyard Richmond Chester.. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service....

New York City, New York
Reviewed 7 April 2016

We had an incredible experience at this hotel. Our soccer team travels all over for tournaments and the staff here was ABSOLUTELY AWESOME!! Nancy was so accommodating of our many requests and did it all with a SMILE on her face. She is such a tremendous asset to this hotel and we can say THANK YOU enough for all she...

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Thank soccercoach23
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Thank you for sharing your experience at the Courtyard Richmond Chester through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving you and your team's need and are delighted to hear that we have met your expectations. Your feedback will be shared with the team and most especially with Nancy to continue to inspire...

New York City, New York
Reviewed 5 April 2016

Arrived, tired, with kids in tow and ready to relax and swim a bit. Got up to the room excited for a pleasant stay. Walked in and found nuts on the floor. Picked them up and threw in trash, no biggy but then did a mattress inspection and there they were. BED BUGS. Dead but they were there. I immediately...

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3Thank Mamamema214
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear Mamamema214, Thank you for taking the time to share your experience in regards to your recent stay at the Courtyard Richmond Chester. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the current maintenance of our hotel....

Connecticut
Reviewed 2 April 2016

We have stayed at this hotel before so we knew what to expect. Hotel staff are top notch. They are friendly and helpful. The facility is clean and conveniently located near I 95. There is a Starbucks on site so you can get your caffeine fix as you head out. Our fifth floor room was well furnished and comfortable. The...

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1Thank ARJACT
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear ARJACT, Thank you for sharing your experience at the Courtyard Richmond Chester through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving you and your team's need and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them...

Reviewed 28 March 2016 via mobile

We were tired and Benito took care of us got us checked in minutes, he had to fix our registration. He was very courteous and got us the best room which we needed after a long day. My son was very sleepy and he helped me carry my stuff. We want to stay here. Longer as result of this service

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1Thank Haider N
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Thank you for sharing your experience at the Courtyard Richmond Chester. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for...

Reviewed 23 March 2016 via mobile

We had a great 2 night stay at this hotel. After arriving very late from our flight, the young man, Benito, working the front desk was terrific! He went above and beyond to accommodate our tired family. His efforts made our stay exponentially more enjoyable. Would stay here again!

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Thank CHendu5
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Thank you for choosing our Courtyard by Marriott Richmond Chester as your lodging of choice and most especially for taking the time to share your experience with us . We are pleased to hear that you had a great 2 nights stay and that Benito provided you a superior customer service. Again , thank you and we look forward to...

Apex, North Carolina
Reviewed 23 March 2016

Regina serves breakfast with a smile and pleasing attitude. Lawana is the best and always insures a pleasurable stay. Marisa has always accommodated my crazy travel schedule and last minute bookings, she is an angel.

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Thank James J
chester800, Manager at Courtyard Richmond Chester, responded to this review

Dear James J, Thank you for sharing your experience at the Courtyard Richmond Chester through TripAdvisor. With a mission to provide excellent customer service, we take great pride in serving your needs and are pleased to hear that Regina, Lawana and Marissa provided you an exceptional customer service. Again, thank you for staying with us and we hope to see...

Reviewed 20 March 2016 via mobile

Benito is very energetic and outgoing. He walks around talking and smiling with customers making sure they are satisfied with their stay and need anything. The hotel is well kept. I like the idea of being able to make purchases from the snack bar anytime of day or night. Everyone that works there is friendly and supportive.

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Thank anita j
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Thank you for taking the time to share your experience with us through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with my team and most especially with Benito . Thank you again for staying...

Winchester, Massachusetts
Reviewed 18 March 2016

Travelling with 3 families and Got in 2.5 hrs late due to plane delays. Its well after midnight and Benito at front desk was polite, friendly, and helpful while remaining very efficient. He got us all checked in, arranged for our rooms to be near each other, and even allowed one of our families an extra coupon because they reserved...

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1Thank R C
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Thank you for sharing your experience at the Courtyard by Marriott Richmond Chester through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the entire team and most especially with Benito to continue to inspire...

Milton, Delaware
Reviewed 16 March 2016

On a recent trip to visit relatives, we decided to stay at this Marriott primarily because of the indoor pool for the grandkids. At arrival, we were warmly greeted by Marissa who showed us the pool and patio area. We checked in to one of the last available rooms, a handicapped room which could have used some updating. A soccer...

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Helpful?
Thank JoAnn C
chester800, Manager at Courtyard Richmond Chester, responded to this review

Thank you for your staying with us on your recent visit to Chester, VA and most especially for taking the time to share your experience. As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal. Please accept our sincere apology for the inconvenience you have encountered while staying . Rest assured this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning

Additional Information about Courtyard Richmond Chester

Address: 2001 W Hundred Rd, Chester, VA 23836-2412
Region: United States > Virginia > Chester
Price Range: $210 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Chester 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Chester Hotel Chester
Courtyard Chester
Chester Courtyard
Chester Marriott
Hotel Style:
#2 Business Hotel in Chester
#3 Green Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Chester staff and other travellers.
2 questions
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Chesterfield, United Kingdom
10 months ago

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Questions? Get answers from Courtyard Richmond Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all good and clean”
 of 5 bubbles lazaromora, 11 Jan 2017 | Read review
“We were on the 3rd floor away from the elevator at the end of the hall Perfect”
 of 5 bubbles 529nancyk, 30 Jul 2016 | Read review
“We had rooms on the third and fifth floors. All was quiet and restful”
 of 5 bubbles Hondo79, 29 May 2016 | Read review
“Ask for an upgrade and if they have one available they will accommodate”
 of 5 bubbles Q7328FYthomast, 26 May 2016 | Read review
“There was a group staying for a wedding, their room was next to ours, they were partying all night”
 of 5 bubbles D7769GWdonnad, 23 May 2016 | Read review
5 of 5