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The hotel is clean and comfortable enough. The staff are nice enough and they do allow pets which is a plus. I didn't feel at home but it met the needs I had. Nothing negative. I would probably look into other accommodation next time for...More
Stayed here two weeks while on business. Stayed in a one bedroom suite which faced the back of the hotel. One issue was there is only one AC for the room and it is located in the living room. There is small fan that is...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Colonial HeightsResponded 24 July 2017
Thanks for choosing Candlewood Suites Colonial Heights-Ft Lee, VA and leaving feedback. I am pleased to read your thoughts about the functional kitchen and that you were impressed with room service. We always want to deliver top-notch accommodations for extended stay travelers.
driving home on vacation became a little tired and randomly selected this property about 10pm. Never stayed at a candlewood. The property was conveniently located off I95. The night staff could not be nicer and the room was spacious and clean. complimentary coffee. This property...More
Stayed here as directed by my employer but wanted to check out as soon as I checked in. I was on the 3d floor, room 308 and immediately greeted by the smell of smoke in a non-smoking hotel. I hoped that circulation and air conditioning...More
Thank Gayle M
Response from IHGService, Guest Relations Manager at Candlewood Suites Colonial HeightsResponded 16 May 2017
Dear Gayle M,
Thank you for taking the time to write a review about your stay with us. We we would like to apologize for not living up to your expectations regarding our rooms, facilities internet connection. Reviews like yours are very valuable as they...More
Unfortunately, we did not consult TripAdvisor on this hotel and it was a definite mistake to stay here. Upon our arrival, I politely greeted the young man at the desk and told him the name the reservation was under. There was really not much of...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Colonial HeightsResponded 8 March 2017
Thank you for choosing to stay at the hotel and for completing your online review. I am truly sorry that you were not satisfied with your overall hotel stat experience. Guest comfort and satisfaction are of the utmost concern to us and our...More