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Traveling on business. I am a IHG Gold Elite member. When I arrived, I discovered that they provided the wrong type of room (I requested a double, got a single queen bed). The hotel is next to heavily used train tracks - freight trains and...More
Thank John R
Response from IHGService, Guest Relations Manager at Candlewood Suites Colonial HeightsResponded 29 September 2016
Dear John R,
Thank you for being one of our valued Gold Elite Members and taking the time to leave us feedback. It is regretful that you did not completely enjoy your stay due to the poor service received upon check-in and issues encountered with...More
It was clean, you could hear the nearby trains run up/ down the track but, it was not bad. The a/c worked really well and the linens smelled clean and fresh. The kitchenette had everything you would need to fix a meal. Enjoyed our one...More
Fantastic stay the room and staff was fantastic. It would be nice though if they emptied the trash outside. The pet exercise area would be nice if they cleaned out the trash and picked up all the garbage. There is a lot of cigarette butts...More
The service here was friendly and helpful - when we found that our reservation had mistakenly been for a smoking room and no other rooms were available, the staff offered a discount right away. The room was clean and had a fan in the bathroom,...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Colonial HeightsResponded 20 May 2016
Thank you for your recent stay at Candlewood Suites Colonial Heights, VA. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back...More
We stayed at this Candlewood for two nights for a weekend of work and pleasure. We found the check in process very easy and staff was incredibly helpful. The hotel was very easy to find, just off the interstate, and seemed to be very quiet...More
US$92 - US$117 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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