We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Richmond - Innsbrook

83 reviews
Save
Traveller (11)
Room & Suite (10)
Dining (1)
Overview
  • Excellent34%
  • Very good19%
  • Average13%
  • Poor12%
  • Terrible22%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Richmond - Innsbrook
Special Offer: Save up to 10% TODAY!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (83)Write a Review
There are newer reviews for Extended Stay America - Richmond - Innsbrook
See the most recent reviews
Filter reviews
83 results
Traveller rating
27
16
11
10
19
Traveller type
Time of year
LanguageEnglish
27
16
11
10
19
Show reviews that mention
All reviewsfurniture storehome away from homelong termquiet at nightsleeper sofaclean roomshotel is locatedstaff was friendlycomfortable bedreceptionistrichmondhighway
FilterEnglish
Updating list...
21 - 25 of 83 reviews
Reviewed 20 October 2016 via mobile

While I understand that you get what you pay for, I was still disappointed with my stay here. It's a dingy old hotel, with very worn furniture, bedding, and carpeting. The front desk staff is much too casual, making the check-in a slow process. The...More

1  Thank emilygoch1
Response from Manager_11525, Manager at Extended Stay America - Richmond - InnsbrookResponded 7 November 2016

Thank you for your recent review of your stay. Please accept our apologies for the furnishings and breakfast not being to your standards. To make sure this does not happen again, I am passing your comments to our upper management team. I am grateful for...More

Reviewed 10 October 2016

The location of the Hotel was very good. There were several places to eat. The room itself was very clean and roomy. It was a home away from home. The service was execellent. All front desk clerks were friendly and very nice.More

Thank swforester
Response from Manager_11525, Manager at Extended Stay America - Richmond - InnsbrookResponded 14 October 2016

We appreciate you taking the time to write a review and for choosing to stay with us. It is good to know that you were able to have an excellent stay at our hotel. Thank you again for sharing your comments with us. We look...More

Reviewed 31 August 2016

Good area, good clean rooms, Family oriented... Not a lot of works stay here. More families then workers. Only have one bad thing about this hotel,,, NO POOL... Other then that good prices... Clean rooms and nice staff..

Thank Roger P
Reviewed 4 August 2016

Found a good deal on Priceline Express for this hotel. Check in was easy and the staff was really nice. The room was very clean but the a/c didn't work especially well (the room was coolish but still very humid). No coffee machine in the...More

Thank Saya_Senang
Response from Manager_11525, Manager at Extended Stay America - Richmond - InnsbrookResponded 10 August 2016

Thank you for taking the time to write a review about your stay. I am pleased to read that you found the conditions of your room and our hotel favorable. Because of you review, I have notified our maintenance engineer about the a/c issues so...More

Reviewed 4 July 2016

We have stayed at an Extended Stay America in another city. This location has the typical newer furnishings and the staff was friendly. The largest outage was the cleanliness of the front door, lobby and hallways. We detected a smell of musk and animal odors....More

Thank Whiccup2
View more reviews
PreviousNext
13456717
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$66 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$66 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (11)
Room & Suite (10)
Dining (1)
Pool & Beach (1)
Questions & Answers
Get quick answers from Extended Stay America - Richmond - Innsbrook staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
Room Tips
"Good value."
Read review
"First floor is best."
Read review
"Look at other hotels"
Read review
"Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing