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Comfort Suites Innsbrook

4051 Innslake Dr, Glen Allen, VA 23060
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Apr 9 Apr 10
1 room, 2 adults, 0 children
Traveller (14)
Room & Suite (18)
Dining (3)
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09/04/2017 10/04/2017
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    Overview

    • Excellent34%
    • Very good33%
    • Average13%
    • Poor10%
    • Terrible8%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    2.5 Star Hotel
    All hotel details
    Offers from Comfort Suites Innsbrook
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    Rooms
    09/04/2017 10/04/2017
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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    All reviews whirlpool bath indoor pool the breakfast area desk clerk belgian waffles worked fine rooms were clean and comfortable first morning a king size bed hot items shopping and dining pull out couch this past weekend pillows faulty messy
    Reviewed 10 December 2016

    The check in was very swift. The staff was friendly and efficient. The room was adequate but dated. It was very clean and quite. The breakfast was fine, had the Belgian Waffle. Would stay here again. Check out was also swift. The Staff was friendly...More

    Helpful?
    Response from Comfort Suites I, General Manager at Comfort Suites Innsbrook

    Good afternoon, I apologize for the delay in thanking you for your review from your stay with us in December. I am glad your check in and check out went smoothly. Thank you for your compliment to the staff. Your review is posted on our...More

    Hotel's Favourite
    Reviewed 14 September 2016

    This was our family's first time at Comfort Suites Innsbrook. This hotel was easy to find and convenient for us as we traveled for a family event in Richmond. It was very important to me that this is a 100% smoke-free hotel. I was at...More

    Helpful?
    Response from Comfort Suites I, General Manager at Comfort Suites Innsbrook

    Thank you for sharing your recent stay. I am glad we met our goals while you were our guests. Yes, the front desk can get busy and the agents are handling multiple things at one time. I am pleased to hear that you were given...More

    Reviewed 3 December 2016

    The facility and room were fairly standard for a Comfort Suites. We got an upgraded room, which was spacious. It had a separate living room and a whirlpool bath (though the jets didn't work). But the wi-fi here was basically unusable, which was very disappointing.More

    Helpful?
    Response from Comfort Suites I, General Manager at Comfort Suites Innsbrook

    I am sorry for the the delay in response to your stay with us last month. I am sorry for the jets not operating in the whirlpool bath. It sounds as if the water level may not have been adequate to activate the jets (...More

    Reviewed 13 November 2016

    The staff is great in taking care of customers... A group of us will be attending a convention in Richmond and we reserved our two days stay on this place. One of my friends were not going to be able to make it on the...More

    Helpful?
    Response from Comfort Suites I, General Manager at Comfort Suites Innsbrook

    Good afternoon, Thank you for taking time to share your stay with us. Your compliments on the staff are much appreciated. We have posted a copy of your review on our "wall of fame". The area is a well desired area with the variety of...More

    Reviewed 7 November 2016

    My husband and checked in on October 29th, 2016. We were given room 402. The first think I noticed when putting juice in the mini fridge was the ants. They were all over the counter and crawling around the floor in the kitchen area. We...More

    Helpful?
    Response from Comfort Suites I, General Manager at Comfort Suites Innsbrook

    Good afternoon, I am sorry about the ant problem you experienced in your suite. We did have the exterior of our building treated this fall on the suggestion of our pest company to eliminate the ant problem that we have experienced last fall. ( I...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Pool
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Breakfast included
    • Meeting Rooms
    • Breakfast Available
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Photos
    Traveller (14)
    Room & Suite (18)
    Dining (3)
    Pool & Beach (1)
    Nearby
    Nearby Restaurants
    Silver Diner
    379 reviews
    .27 km away
    Mama Cucina
    226 reviews
    .40 km away
    Hondos
    206 reviews
    .24 km away
    Capital Ale House - Innsbook
    244 reviews
    .38 km away
    Nearby Attractions
    River City Escape Room
    20 reviews
    4.90 km away
    Room Escape USA
    7 reviews
    1.61 km away
    Children's Museum of Richmond - Short Pump
    35 reviews
    1.89 km away
    Tom Leonard's Farmer's Market
    6 reviews
    1.70 km away
    Questions & Answers
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    Room Tips
    "book the suite with additional seating in room - couch with swivel tv"
    Brenda M, 11 months agoRead review
    "Best tip: Do not stay here"
    pyatachok, over a year agoRead review
    "Room 102 is a King suite with a whirlpool tub and separate shower. Kitchenette if staying for some time."
    Crewfam, over a year agoRead review
    "outstandingly clean and comfortable rooms"
    navymp95022016, over a year agoRead review
    "I think all the rooms were quiet, I heard no complaints from any of our family members who stayed on all..."
    Stacey S, over a year agoRead review
    "Make sure your refridgerator is plugged in."
    C10, over a year agoRead review
    "Ask for a higher floor with a view."
    Terri S, over a year agoRead review
    "If you have six people to put in a room, by all means, get the 2 double beds with separate living room suite..."
    BandRWeb, over a year agoRead review
    "Should you choose to stay here, you will want to check out your assigned room before moving your luggage and..."
    MrGlen, over a year agoRead review
    "One thing to be aware of is if you make your reservations using an online service (expedia, booking.com..."
    Buzzard05, over a year agoRead review
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