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Comfort Suites Innsbrook

147 reviews
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Traveller (15)
Room & Suite (18)
Dining (3)
Overview
  • Excellent31%
  • Very good36%
  • Average14%
  • Poor10%
  • Terrible9%
Travellers talk about
“whirlpool bath”(2 reviews)
“indoor pool”(8 reviews)
“desk clerk”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Comfort Suites Innsbrook
Special Offer: Choice Privileges Points
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (147)Write a Review
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All reviewswhirlpool bathindoor pooldesk clerkthe breakfast arearichmond areabelgian wafflesworked finepull out couchstores and restaurantsa king size bedchange roomsa great staybeds were comfortableshopping and diningyogurthot itemsstaff was friendly
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11 - 15 of 147 reviews
Reviewed 9 May 2017

Requested an early check in which was granted, but front desk was extremely rude. Room was dirty and smelled, front door was chipped up and bed springs cut into your back and bed had bad dip in middle. Room was not cleaned after 1st night...More

Thank Lori M
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your stay with us. I apologize for the delay in this response. I am sorry for the unprofessional manner of the desk staff. I can assure you that this is not the level of service we strive to...More

Reviewed 9 May 2017

A newer, attractive place that met our needs. We slept well but the breakfast was basic at best. The beds were comfortable and the room was reasonably large. It is close to a number of stores and restaurants and is just a mile off I-64.More

Thank John M
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your recent stay. I am sorry for the delay in the response to your review. I am glad your had an enjoyable stay with us. The Innsbrook/ Short Pump area is a great area with numerious options for...More

Reviewed 8 April 2017

Have stayed in this hotel at least 4 times, while traveling with my daughter for field hockey tournaments. Staff is always pleasant and helpful. Hotel has always been clean. Free breakfast in the morning. Great value.More

Thank HollyJoy2
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your stay with us. I am sorry for the delay in response to the review. I have glad you enjoy your visits with us. We are pleased to have you as a repeat guests. We enjoy our sports...More

Reviewed 10 December 2016

The check in was very swift. The staff was friendly and efficient. The room was adequate but dated. It was very clean and quite. The breakfast was fine, had the Belgian Waffle. Would stay here again. Check out was also swift. The Staff was friendly...More

Thank revdtr316
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 11 January 2017

Good afternoon, I apologize for the delay in thanking you for your review from your stay with us in December. I am glad your check in and check out went smoothly. Thank you for your compliment to the staff. Your review is posted on our...More

Reviewed 3 December 2016

The facility and room were fairly standard for a Comfort Suites. We got an upgraded room, which was spacious. It had a separate living room and a whirlpool bath (though the jets didn't work). But the wi-fi here was basically unusable, which was very disappointing.More

Thank Rayrich90
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 11 January 2017

I am sorry for the the delay in response to your stay with us last month. I am sorry for the jets not operating in the whirlpool bath. It sounds as if the water level may not have been adequate to activate the jets (...More

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Traveller (15)
Room & Suite (18)
Dining (3)
Pool & Beach (1)
Hotel & Grounds (20)
Bathroom (8)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Conference Facilities
Breakfast Available
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$97 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$97 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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