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Comfort Suites Innsbrook

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Traveller (16)
Room & Suite (27)
Dining (3)
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Overview
  • Excellent31%
  • Very good35%
  • Average14%
  • Poor10%
  • Terrible10%
Travellers talk about
“whirlpool bath”(2 reviews)
“desk clerk”(7 reviews)
“richmond area”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Reviews (151)
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All reviewswhirlpool bathdesk clerkrichmond areabelgian wafflesworked finepull out couchstores and restaurantschange roomsshopping and diningyogurtbeds were comfortablea great place to staystaff was friendlywould definitely stay here againpillowspaneralotion
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41 - 45 of 151 reviews
Reviewed 21 April 2016

Comfort Suites is in a quiet, wooded setting in the financial district of Richmond. Room was large and comfortable. We had limited hot water for showers our first night. Thankfully, the management generously adjusted our bill to our satisfaction.More

Thank James F
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 26 April 2016

Good afternoon, thank you for sharing your stay with us. We are pleased that you appreciated the extra space in our suites. We do apologize for the hot water situation, as our pump mal-functioned on our water heater, which was repaired later that morning. We...More

Reviewed 21 April 2016

This hotel was very clean, which really matters to me. I liked the location because i like to walk and it was a nice place for that. The breakfast was good. It's very near silver dinner which is great place for a meal.More

Thank Diana D
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 26 April 2016

Thank you for sharing your stay with us. The Innsbrook Office park does offer a lot of walking trails along the numerious lakes. These walking trails range from .25 miles to 1.5 miles. I am glad you enjoyed your breakfast, as we have made some...More

Reviewed 18 April 2016

I stayed here on business and found the hotel to be clean and personable. It is a good option for those seeking to be near the Richmond area within necessarily staying in Richmond itself. It was a cold night the night I stayed and the...More

Thank Rochelle757
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 26 April 2016

Good afternoon, Thank you for taking time to share your stay with us. The compliments on our hotel and staff is much appreciated. We are pleased that you found your accommidations clean and comfortable. We will look at what can be done with the shower...More

Reviewed 7 March 2016

This was my second visit to this hotel and needless to say, there will not be a third. After a review last year, the hotel manager contacted me and offered to give me a complimentary room for the next time I needed it. He assured...More

Thank ULVRS809
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 6 April 2016

Good afternoon, I am sorry for the delay in replying to your review. I know we corresponded through emails regarding your stay and valuable feedback. It was determined that the refrigerator in your 2nd room was unplugged for some reason. Our housekeeping staff do clean...More

Reviewed 4 March 2016

The staff was friendly and ready to help with any questions. I was offered a token for being a choice member. The room was clean, breakfast was good and well stocked. This is exactly what I would expect from a choice hotel property. I was...More

Thank TRACI P
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 6 April 2016

Good afternoon, Thank you for your compliments on the staff. This will be posted on our "wall of fame". I am glad you enjoyed your breakfast was well. We have been making some changes to help improve the quality and variety. Even though it is...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$97 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$97 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (16)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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Room Tips
"Ask for room on a floor with functioning ice and vending machines."
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"Fourth floor gets you away from any street noise."
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"Need Internet - Don't stay here."
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"Don't even check in to this place. Avoid it like the plague."
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