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Comfort Suites Innsbrook

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133 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Blacksburg, Virginia
Reviewed 9 October 2014

Let me preface my review by saying that I only stayed one night and it was a place to get a great nights sleep after a long day at Kings Dominion. That being said, it fit the bill just right but I can't speak to many of the amenities as I simply didn't use them. First off, average rates run...

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Helpful?
Thank brnslee
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay with us. I am glad your your found our newly renovated rooms and bedding to be comfortable. All of our suites have a sofa bed, for that extra sleeping space. I will pass along your compliment to the Desk Agent, who assisted you at check in. I am sorry you...

WEST BRANCH
Reviewed 22 September 2014

Loved this place. Was clean and the workers were very friendly and helpful. The breakfast was really good and there was lots of it. The kids really enjoyed the pool and was nice to have a sitting area outside to eat or just visit.

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Helpful?
Thank Stacey S
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay with us. I am pleased we met our goals during your stay. Your review has been shared with the entire staff. Thank you for your positive comments in regards to your room, our amenities and the staff. We hope to have you as our guest on your next visit to...

Raphine, Virginia, United States
Reviewed 27 July 2014 via mobile

This is a fine hotel and the room was very nice. While we never had enough wash cloths, everything else was grand. Personnel were excellent! We would make this our choice for a stay to visit historic and cultural sites. 2 adults & 1 child.

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Helpful?
Thank magicwiz
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your stay with us. I am pleased you enjoyed your room and had a good stay. We are excited to get the positive comments after our recent renovations were completed. I am sorry about the wash cloth situation. It sounds as if you may have been our guest with a couple of groups...

O'Fallon, Illinois
Reviewed 22 July 2014

If this hotel is any indication on how all Comfort Suites are, then I will never stay at another. Always short changed on room towels (really, all a family of 3 needs is one towel), cleaning lady all but begged us for her not to make up our room. Did not replenish the coffee in the room! Stayed at hotel...

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Helpful?
2Thank Regina G
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good morning, thank you for taking time to share your stay with us. I can assure you that I will address the housekeeping concerns you discussed. I am sorry for the towel shortage. What occurred is that we had a high number of guests in the hotel (which we had prepared for). Guests rooms were requesting extra towels thru out...

Chattanooga, Tennessee
Reviewed 3 July 2014

Great value and location! The room and bathroom was large and more than comfortable for 2 adults and 1 child. This is a great central location to visit many historical sites. Will definitely stay there again.

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Helpful?
Thank Jeanne E
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay. We are excited that you found the hotel to be a great value and enjoyed the location. We recently completed a full renovation of our entire hotel. We look forward to having you as our guest on your next visit to the area. Again, thank you for sharing.

Cary, North Carolina
Reviewed 5 June 2014

After celebrating our 15th Anniversary in Virginia Beach, my wife and I planned to stay here overnight on our way back to North Carolina. We really enjoyed the accommodations and the great location. Any shops or eateries that you can imagine are very close to this hotel (within 1 1/2 miles).

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Helpful?
Thank C10
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your "Great Stay" with us. We are please you enjoyed your recently renovated room. The area is great, with numerious shops and dining that can be enjoyed while in the area. Sorry about the refrigerator. We added the additional outlets mounted on the desk, but guest still seem to need extra outlets. I...

Troutville, Virginia
Reviewed 19 May 2014

I spent a weekend here recently with some friends. I chose this hotel because I had stayed here a few years ago. Innsbrook is a great area because of the close proximity of several restaurants and bars, and the Comfort Suites is the most reasonably priced hotel in the area. I had stayed here a few years back, and it...

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Helpful?
Thank LEWIE5
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for taking time to share your recent stay with us. We are excited you found our recent renovations to be very nice. We are the "best value in Innsbrook" as you stated. The area is great with a variety of dining, both within walking distance and a short drive to the Short Pump Mall area.We will...

Tampa, Florida, United States
Reviewed 13 May 2014 via mobile

Everyone here goes the extra mile to make sure your stay is perfect! It is very close to many restaurants yet very quiet! Our room was very clean and comfortable! We are on a one year ride across America and this hotel is a step above any choice hotel! As soon as you walk in you will notice the difference!...

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Helpful?
Thank oneyearride
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay with us. I am pleased to hear you found the staff to be professional and caring about your stay. We recently completed a full renovation to our lobby area and our guest rooms.The staff is excited to show off the newly renovated hotel. I hope you guys have a safe...

Roanoke, West Virginia
Reviewed 11 May 2014 via mobile

where to begin my review is going to be very negative from the moment that we checked into our room we found out hair in the tub the remote control wasn't working to the tv. I went to the front desk to let the staff to let them know about the issues. and it took them over 30 minutes to...

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Helpful?
1Thank AJMBJM2012
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay with us. I am sorry for the unprofessional manner in which your towel request was handled. I can assure you that I have discussed this with our housekeeping staff, and have completed some additional training to ensure this does not happen to you or any other guests in the future....

Silver Spring, Maryland
Reviewed 8 May 2014

I have stayed at two other hotels in this area, but I like this one the best. Check-in was uncomplicated and I asked if I could check out early (I decided not to stay longer than the convention). She said no problem. My room was clean and well ventilated. The breakfast was good and varied. Beverages were available downstairs. The...

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Helpful?
1Thank Terri S
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay. We are pleased you enjoyed your stay. I am glad the staff was able to assist you and honor your request as your plans changed. You are right, some of our lower floor rooms overlook our pool area and have limited views. The higher floor rooms with "even" room numbers...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Breakfast Available
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 

Additional Information about Comfort Suites Innsbrook

Address: 4051 Innslake Dr, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: $128 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
Number of rooms: 125
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Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book the suite with additional seating in room - couch with swivel tv”
 of 5 bubbles BrendaM419, 30 Apr 2016 | Read review
“Best tip: Do not stay here”
 of 5 bubbles pyatachok, 24 Aug 2015 | Read review
“Room 102 is a King suite with a whirlpool tub and separate shower. Kitchenette if staying for some time.”
 of 5 bubbles Crewfam, 19 May 2015 | Read review
“outstandingly clean and comfortable rooms”
 of 5 bubbles navymp95022016, 6 Dec 2014 | Read review
“I think all the rooms were quiet, I heard no complaints from any of our family members who stayed on all different floors.”
 of 5 bubbles StaceyS107, 22 Sep 2014 | Read review
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