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Comfort Suites Innsbrook

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133 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Innsbrook
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Showing 133: English reviews
Fort Mill, South Carolina
Reviewed 8 April 2014

We had a two double bed with living room suite and loved it. The rooms were HUGE! Beds were very comfortable and the pillows were awesome (there were both firm and soft pillows on each bed)! The kitchenette and dining area were spacious and clean. The living room sofa was a pull out bed that looked comfortable. There were lots...

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Helpful?
Thank BandRWeb
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your stay with us. I can assure you that we are correcting the items you mentioned in your bathroom. I am very sorry about the mis-communication on the bath tub versus the shower draining slow. The tub was checked on Saturday while you were out. I did not even think about the shower,...

Saugerties, New York
Reviewed 12 December 2013

Hotel was under construction on lower floors. Management was very considerate and made the stay as easy and comfortable as possible. Robert, the manager, was exceptionally accommodating and had a refreshing understanding of his being the manager of a hotel which is quite rare these days. Christine was very efficient and pleasant (not in the usual artificial manner we have...

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Helpful?
1Thank mmoore6503
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

I am sorry for the delay in replying to your comment. I much appreciate your compliments on the staff (it is posted on our "wall of fame') and the renovation process. We are complete with the renovations and excited about our new hotel. I hope to have you as our guest on future visits to our area. Again, thank you...

Newport News, Virginia
Reviewed 18 November 2013

Your hotel was clean, and nice. Your hotel check in people are very nice. I believe the hotel check in guy is named Kevin. He was very helpful throughout my stay for the two (2) days I was there. I was staying at your hotel for a soccer tournament. I'm a soccer referee. I appreciate y'all giving me a room...

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Helpful?
Thank JustinTaylor1
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your comments from your recent stay with us. We value our relationship with the local soccer clubs and enjoy housing the referees while in town.I appreciate your compliments on the staff. I can assure you that this was shared with the staff and your comment was posted on our "wall of fame". Again,...

Carlisle, Pennsylvania, United States
Reviewed 15 October 2013

I needed a place near the church where I was attending a choral workshop and this was assigned to me by Hotwire. While it was not set up as other suites I have stayed in, there was a fridge and microwave. I require a wheelchair accessible room and this worked well. The hotel provides a breakfast but most foods were...

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Helpful?
Thank Donna F
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your comments and feedback with us. In reviewing recent reviews, I relaized that some of my responses did not post. I am pleased to hear that the room worked well for your needs. I'm sure you saw some of our on going renovations during your stay. We are complete with the renovations and...

Virginia Beach, Virginia
Reviewed 20 September 2013

I stayed at this property September 14, 2013 for an event going on at Kings Dominion. The location was great and only about 30 minutes from the park. It was surrounded by tons of restaurants, shopping, and the location felt very safe. The property itself was slightly outdated but was very clean. They are currently renovating and I am sure...

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Helpful?
Thank Travler1550
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing recent comments and reviews- I realized that some of my responses did not post. I would like to thank you for your comments and feedback from your stay with us. We are complete with our renovations and the rooms do look great. I appreciate your comment on Christen and the staff, she is a valuable asset to our...

Reviewed 25 August 2013

I usually try to look at the bright side of things, but not in this situation. This aging hotel may have been something in its heyday but now it has become dilapidated. Overall the hotel is modest with amenities like free breakfast, nice pool, and scenic views around the hotel; but that's it. I found this place on Priceline and...

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Helpful?
1Thank Monske
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing recent comments- I realized that some of my responses did not post. I would like to thank you for taking time to share your comments with us. I can assure you that continued training has been completed in our housekeeping department that has dramatically improved the level of cleaniness in our rooms. Your situation was addressed in this...

Washington DC, District of Columbia
Reviewed 21 August 2013

I've given this property multiple chances of the past few years. My frustration with this hotel began after several stays where the housekeeping staff had repeatedly knocked on my door, despite having a "do not disturb" sign on the door and a late checkout noted by the front desk. On one occasion the housekeeping staff went so far as to...

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Helpful?
Thank R0bertG
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing recent comments- I have noted that several of my responses from 2013 did not get posted. I would like to thank you for taking time to share your stays with us. I do apologize for the inconvenience caused by housekeeping not allowing your late check out request and not honoring your DND request. We have made several changes...

DC
Reviewed 4 August 2013

The hotel rooms are large and include a mini kitchen with a small refrigerator, coffee maker, and counter space. There is a full size living room with television and a separate bedroom with it's own television. The living room sofa pulls out into a sofa bed. I have lodged at this hotel twice and have had a good experience both...

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Helpful?
Thank asha884
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing our guest comments- I have realized that some of my responses from 2013 did not post. I would like to thank you for taking time to give your valuable comments and feedback from your recent stays with us in 2013. I appreciate the remarks on our friendly staff and clean rooms. We have completed a floor to celing...

Washington, DC
Reviewed 17 July 2013

I attended a conference in Richmond and stayed here for 2 nights. Upon my arrival I was given a room on the 3rd floor. When I got there the phone line was dead. Not that I was going to solely rely on the phone there but in case of an emergency, I wanted the phone to work. I requested another...

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Helpful?
1Thank Petisita
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

In reviewing our recent comments, I realized that some of my replies to 2013 comments were not posted. I am verry sorry you had to experience the maintenance issue with your telephone and having to relocate rooms several times .I can assure you that your comment regarding the pest is not a common occurance here in our hotel. I have...

Front Royal, Virginia
Reviewed 7 July 2013

I have read some of the negative reviews and wonder if I stayed in the same hotel. My room was very clean, didn't smell, was well appointed and completely satisfactory. Common areas were clean, well-lit, and inviting. The front desk staff were very friendly and helpful. My experience was excellent. I did note some wear on carpets in the halls,...

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Helpful?
Thank Ed R
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for sharing your positive stay with us from last week. We do strive to provide a clean, comfortable and secure place to stay for all our guests. I am glad to hear we hit our goals during your stay. We are excited about our upcoming renovations and I am glad to hear the staff is talking about it...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Breakfast Available
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 

Additional Information about Comfort Suites Innsbrook

Address: 4051 Innslake Dr, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: $129 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
Number of rooms: 125
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Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book the suite with additional seating in room - couch with swivel tv”
 of 5 bubbles BrendaM419, 30 Apr 2016 | Read review
“Best tip: Do not stay here”
 of 5 bubbles pyatachok, 24 Aug 2015 | Read review
“Room 102 is a King suite with a whirlpool tub and separate shower. Kitchenette if staying for some time.”
 of 5 bubbles Crewfam, 19 May 2015 | Read review
“outstandingly clean and comfortable rooms”
 of 5 bubbles navymp95022016, 6 Dec 2014 | Read review
“I think all the rooms were quiet, I heard no complaints from any of our family members who stayed on all different floors.”
 of 5 bubbles StaceyS107, 22 Sep 2014 | Read review
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