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This AAA accepting hotel is just now completing a major renovation and it is pristine and the suites include partial kitchens with a full-sized refrigerator. We took this opportunity to refreeze our 1.5 liter bottle of water [used to keep our cooler cold] and bring...More
1 Thank TripMember25102016
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 1 week ago
We're thrilled you enjoyed our property. We're proud of our renovations and the updated amenities such as the new refrigerators in the rooms. We hope you enjoyed your stay in Richmond and look forward to seeing you again at the hotel.
My husband, our cocker spaniel and I spent a night here while in town to drop off our daughter at U Richmond. We found the staff to be very pleasant and the room was dated but clean and comfortable. We were happy to see that...More
Thank Suzanne B
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 1 September 2017
Thank you for taking the time to provide feedback regarding your stay at Candlewood Suites. We are happy to hear that your family, including your cocker spaniel, felt comfortable. Many of our guests have found our pet-friendly environment an added bonus to the great...More
This is a wonderful place to stay with a great manager and staff. Would have been a 5 but they are currently undergoing a renovation which should be finished in October. They will do what is needed to make your stay great in spite of...More
Thank John M
Response from CWSRichmondWest, Sales and Service Associate at Candlewood Suites Richmond West End Short PumpResponded 21 August 2017
Thank you for the review, we are glad you had a wonderful stay and we were accommodating to all of your needs. We are trying to make the renovation process as smooth as possible, thank you for being willing to continue being a guest. We...More
Have stayed here 5 or 6 times in the past year. Originally stayed because our infant granddaughter was undergoing serious skull surgery. We mentioned this to the front desk, as we were really "freaked out" by all of this. Have since returned 4 times, and...More
Response from CWSRichmondWest, Sales and Services Associate at Candlewood Suites Richmond West End Short PumpResponded 14 August 2017
Thank you for choosing to stay with us multiple times! We are really appreciative of the all guest that enjoy us and return! If you are willing to open up with us about personal moments in your life, this will always be noted during your...More
I am staying here for a week for work. My room is supposedly in a non-smoking area, but there is obviously smoking on my floor and in the hall. I have complained to no effect. The person on the front desk said "I can't do...More
1 Thank Rlstreett
Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short PumpResponded 22 July 2017
Having had the pleasure of meeting you this morning I would again like to apologize for the smoke you smelled near your room. Please know every effort was put in trying to solve this up to and including walking hallways often and entering all rooms...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$101 - US$145 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Number of rooms
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Also Known As
Candlewood Suites Richmond West End Short Pump Hotel Glen Allen ,
It is 20 minutes from downtown in the heart of Short Pump. Short Pump has a great indoor outdoor mall and lots of wonderful restaurants. If you are looking for a downtown feel though this is not for you.
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"Rooms on the second floor were good, there is an elevator."