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All reviewsfree laundryshort pumpplace to staygreat business staykitchen appliancesfront deskan extended stayfull kitchenlong term staysized refrigeratorsmall kitchenhotel roomdefinitely stay here againfitness roomrooms are spaciousbusiness centerbusiness trip
I am staying here for a week for work. My room is supposedly in a non-smoking area, but there is obviously smoking on my floor and in the hall. I have complained to no effect. The person on the front desk said "I can't do...More
1 Thank Rlstreett
Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short PumpResponded 22 July 2017
Having had the pleasure of meeting you this morning I would again like to apologize for the smoke you smelled near your room. Please know every effort was put in trying to solve this up to and including walking hallways often and entering all rooms...More
I stayed at this property for six months for business.
Full kitchen, helpful staff (Thank You to Cristina at the front desk for your help), convenient for work, quiet and safe, next to two grocery stores, many restaurants, and other shops. Uber was always available....More
Thank Griffin J
Response from CWSRichmondWest, Sales and Services Associate. at Candlewood Suites Richmond West End Short PumpResponded 17 July 2017
Thank you for the review, we are glad you were able to stay with us and were pleased with our hotel during your long stay! Six months is a decent amount of time and we are happy to hear all your needs were constantly met....More
I stayed here for two months and it was a great experience. Room was cleaned once a week, free laundry, free parking, and convenient to restaurants, shopping, and the interstate. The hotel staff was great especially Christina who works at the front desk who went...More
Stayed here for the night when the tough mudder was in town. Loved it. Room was spacious and comfortable. Had a refrigerator, stove, and microwave! I was on the ground floor right across from the front desk. The hotel is right by the highway so...More
Thank Justina K
Response from CWSRichmondWest, Sales and Service Associate at Candlewood Suites Richmond West End Short PumpResponded 7 July 2017
Thank you for the review! Our rooms are spacious enough for each individual to feel comfortable within the space. Our full sized kitchens are a great way for guest to cook a home cooked meal away from home. Thank you for the review and we...More
There were blood and yellow stains all over the mattress pad on the pull out. couch. This hotel is very old. Front desk was apologetic and said this has never happened before, but it was disgusting and would give me reason to never ever stay...More
Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short PumpResponded 3 July 2017
I am so sorry you had this experience at our hotel. Our entire team is embarrassed by our oversight and truly saddened that it ruined your stay. We will use this as a training experience to ensure we don't let this happen again. I do...More
It is 20 minutes from downtown in the heart of Short Pump. Short Pump has a great indoor outdoor mall and lots of wonderful restaurants. If you are looking for a downtown feel though this is not for you.
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"Rooms on the second floor were good, there is an elevator."