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Candlewood Suites Richmond West End Short Pump

150 reviews
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Traveller (17)
Room & Suite (26)
Business Centre & Event Rooms (1)
Overview
  • Excellent69%
  • Very good24%
  • Average3%
  • Poor3%
  • Terrible1%
Travellers talk about
“free laundry”(9 reviews)
“short pump”(17 reviews)
“place to stay”(12 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Candlewood Suites Richmond West End Short Pump
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (150)Write a Review
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All reviewsfree laundryshort pumpplace to staygreat business staykitchen appliancesfront deskan extended stayfull kitchenlong term staysized refrigeratorsmall kitchenhotel roomdefinitely stay here againfitness roomrooms are spaciousbusiness centerbusiness trip
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11 - 15 of 148 reviews
Reviewed 20 July 2017 via mobile

I am staying here for a week for work. My room is supposedly in a non-smoking area, but there is obviously smoking on my floor and in the hall. I have complained to no effect. The person on the front desk said "I can't do...More

1  Thank Rlstreett
Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short PumpResponded 22 July 2017

Having had the pleasure of meeting you this morning I would again like to apologize for the smoke you smelled near your room. Please know every effort was put in trying to solve this up to and including walking hallways often and entering all rooms...More

Reviewed 16 July 2017

I stayed at this property for six months for business. Full kitchen, helpful staff (Thank You to Cristina at the front desk for your help), convenient for work, quiet and safe, next to two grocery stores, many restaurants, and other shops. Uber was always available....More

Thank Griffin J
Response from CWSRichmondWest, Sales and Services Associate. at Candlewood Suites Richmond West End Short PumpResponded 17 July 2017

Thank you for the review, we are glad you were able to stay with us and were pleased with our hotel during your long stay! Six months is a decent amount of time and we are happy to hear all your needs were constantly met....More

Reviewed 6 July 2017

I stayed here for two months and it was a great experience. Room was cleaned once a week, free laundry, free parking, and convenient to restaurants, shopping, and the interstate. The hotel staff was great especially Christina who works at the front desk who went...More

Thank cmoore124
Reviewed 5 July 2017 via mobile

Stayed here for the night when the tough mudder was in town. Loved it. Room was spacious and comfortable. Had a refrigerator, stove, and microwave! I was on the ground floor right across from the front desk. The hotel is right by the highway so...More

Thank Justina K
Response from CWSRichmondWest, Sales and Service Associate at Candlewood Suites Richmond West End Short PumpResponded 7 July 2017

Thank you for the review! Our rooms are spacious enough for each individual to feel comfortable within the space. Our full sized kitchens are a great way for guest to cook a home cooked meal away from home. Thank you for the review and we...More

Reviewed 30 June 2017 via mobile

There were blood and yellow stains all over the mattress pad on the pull out. couch. This hotel is very old. Front desk was apologetic and said this has never happened before, but it was disgusting and would give me reason to never ever stay...More

Thank meeshee12
Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short PumpResponded 3 July 2017

I am so sorry you had this experience at our hotel. Our entire team is embarrassed by our oversight and truly saddened that it ruined your stay. We will use this as a training experience to ensure we don't let this happen again. I do...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$97 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$97 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (17)
Room & Suite (26)
Business Centre & Event Rooms (1)
Questions & Answers
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Bailes35
25 May 2017|
AnswerShow all 2 answers
Response from TallTitan | Reviewed this property |
Unfortunately, I didn't use the coffeemaker either. However, their front desk was VERY helpful to me, so I would recommend calling them and they would likely give you the answer.
0
Votes
GeezLouise29790
16 July 2015|
Answer
Response from gjmckees | Reviewed this property |
It is 20 minutes from downtown in the heart of Short Pump. Short Pump has a great indoor outdoor mall and lots of wonderful restaurants. If you are looking for a downtown feel though this is not for you.
0
Votes
Room Tips
"Rooms on the second floor were good, there is an elevator."
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"Away from construction for now."
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"ask for room away from the highway"
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"The top floor is the long term folks and is quieter."
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