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Hyatt Place Richmond/Innsbrook

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Hyatt Place Richmond\/Innsbrook
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355 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Richmond/Innsbrook
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Showing 355: English reviews
Ellwood City, Pennsylvania
Reviewed 28 September 2016 via mobile

I don't know the names but upon our checking in the Hyatt computer systems were down. The front desk people were very accommodating and walked us to our room after offering a complimentary beer/wine. The rooms are nicely remodeled,except the AC units in the rooms. My only complaint was how noisy they were. Sounded like someone stirring a huge vat...

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Helpful?
Thank drvernspalding
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi drvernspalding, Thank you for the 4 out of 5 score and review of our Hyatt Place Richmond Innsbrook. I apologize for the inconveniences that you experienced during your stay. I will have our engineering team inspect the air conditioning unit in that room. I am happy that you did enjoy the rest of our newly renovated property. Thank you...

Reviewed 25 September 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Ana W
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Richmond, United States
Reviewed 23 September 2016

Review collected in partnership with Hyatt Hotels
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Thank Kassra K
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Miami, Florida
Reviewed 23 September 2016

Great location for meetings in the Short Pump location or Innslake Dr. Your within walk distance of a variety of restaurants. The staff in the front desk have excellent customer service skills. The breakfast is prepared early in the morning and they have an a nice selection

Review collected in partnership with Hyatt Hotels
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Thank 305Richmond
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi 305Richmond, Thank you for your great review and 4 out of 5 score of our Hyatt Place Richmond Innsbrook. As you mentioned, we have a great location in the Innsbrook area, just 2 miles away from the Short Pump Town Center. We have a great variety of restaurants within walking distance from our hotel. I am glad that our...

Richmond, Virginia
Reviewed 22 September 2016 via mobile

I really love GM Chris front desk ladies Demetria, Shannon, and housekeeper LaLa are the best employees there. But that asst. manager Valerie and evening front desk clerk Martin need a training class in how to treat customers. I have stayed at this location at least once every week for a month or longer due to my mom being hospitalized....

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Thank Jus3ofus
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Jus3ofus, Thank you for taking the time to review our property on Trip Advisor. I apologize that your experience was not great during your recent visit. If you have a moment I would like to speak with you in more detail regarding your experience. Please contact me at the hotel at your earliest convenience. Warm Regards, Chris C.

Reviewed 22 September 2016 via mobile

Just in town overnight but impressed by every aspect of my stay. From the efficient friendly check-in late at night to the shuttle ride to my business meeting by an assistant manager the next day, they could not have been more accommodating. Add to that an easy-to-use free hi-speed WiFi , fitness equipment in good working order, a comfortable clean...

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Helpful?
Thank Susan W
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Susan W, Thank you for your 5 out of 5 score and great review of our Hyatt Place Richmond Innsbrook. I am happy that we were able to deliver a memorable experience for you during your visit. We try to work as a team and help each department out as much as possible. It seems like you were able...

Reviewed 16 September 2016

Review collected in partnership with Hyatt Hotels
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Thank Cindy2LuLu
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Staunton, Virginia
Reviewed 15 September 2016 via mobile

Used this venue for a business meeting. The facility is very clean and modern. The staff is exceptional. Very convenient location within walking distance of very good restaurants. They also serve Starbucks lattes, cappuccinos, and expressos.

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Helpful?
Thank Joe L
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Joe L, Thank you for taking the time to review our property on Trip Advisor. We appreciate your great review and 5 out of 5 score. We proudly brew Starbucks drinks 24 hours a day for our guests. I am happy that you were able to enjoy that perk! Thank you again and we hope you choose our hotel...

Marion, United States
Reviewed 12 September 2016

We visited the Innsbrook area to attend a 50th anniversary party and wanted to bring our dog. We chose Hyatt Place because they accepted pets and we could not have been more pleased. All the staff we dealt with were very friendly and personable. The hotel as well as our room was very clean. Would highly recommend this location, especially...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Rebecca G
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

Hi Rebecca G, Thank you for your great review and 5 out of 5 score of our Hyatt Place Richmond Innsbrook. I will celebrate your kind words with our staff in our next huddle. Thank you again and we look forward to your return visit. Warm Regards, Chris C.

Reviewed 7 September 2016

Review collected in partnership with Hyatt Hotels
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Thank 394warrenz
Chris C, General Manager at Hyatt Place Richmond/Innsbrook, responded to this review

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hyatt Place Richmond/Innsbrook

Address: 4100 Cox Rd, Glen Allen, VA 23060-3316
Region: United States > Virginia > Glen Allen
Price Range: $153 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Richmond/Innsbrook 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hotel Style:
#8 Business Hotel in Glen Allen
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Questions & Answers

Questions? Get answers from Hyatt Place Richmond/Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front side are quieter. Backside faces another hotel and can be a little noisy.”
 of 5 bubbles EdT951, 21 Feb 2017 | Read review
“Quiet location in business park.”
 of 5 bubbles orreo5859, 9 Nov 2016 | Read review
“Noise level was high only because of the renovations. I recommend a room with two beds in order to get an adequate sized bathroom.”
 of 5 bubbles CalifKidRetired, 15 Mar 2016 | Read review
“Stay somewhere else”
 of 5 bubbles 981alinek, 16 Dec 2015 | Read review
“Requests upper floor,”
 of 5 bubbles richardv503, 17 Sep 2015 | Read review
5 of 5