We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Extended Stay America - Richmond - West End - I-64

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Extended Stay America - Richmond - West End - I-64
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

87 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 86: English reviews
Virginia
Level Contributor
8 reviews
6 hotel reviews
Reviewed 10 October 2016 via mobile

Good night's sleep the bed rested well. The guy at the front desk was friendly. Shower was nice and hot. The room was clean. Check in and check out was fast. I would stay again if needed. The room is equipped with kitchenette.

Helpful?
Thank Tammy N
Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Your feedback is very important. Thank you for sharing. It is great to see that you received adequate rest at our hotel and that you were well accommodated by our staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
Reviewed 14 September 2016

Quick check in and nice people. The room was the right size for one person and all the areas of the room were clean and accommodating. The location was very good, shopping and restaurants in walking distance.

Helpful?
Thank Debbie G
Salem, New York
Level Contributor
4 reviews
Reviewed 2 September 2016

My wife, mother-in-law, and I stayed here while visiting family. At first, we ended up going to another of this hotel chain's locations just down the street from this site and were pleasantly informed that we had the right chain but wrong location; the clerk then gave me directions to proper location of this site. Would definitely stay here again.

Helpful?
Thank Robert E
Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you for sharing your experience. I am thrilled to see you and your family had a great stay and that you were able to be assisted accurately by our other hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Fayetteville, North Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 July 2016

i will start out with the good, as there is so little of it. the room was clean, i mean spotless clean... i went through both of them with a fine tooth comb, used a light and everything, under beds, through the closets, and drawers, checked fridge, walls and bathroom.. i checked it all!!! the check in person was Adil... More 

Helpful?
1 Thank prncss_4_life
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2016

There's a really sweet female in the office on weekends, but the rest of the staff are affable, but completely useless. I complained for a week about my shower barely working (rumbling and pipes shaking), little pressure, barely usable and got nothing but lip service. Someone would be there tomorrow, etc. No in-house maintenance staff??? Also, Wifi was constantly up... More 

Helpful?
1 Thank James C
Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 June 2016

I wish I was able to take pictures of the disgusting hotel room I was in. Bed sheets were dirty, bathroom was filthy and had a Vomit-Inducing odor. The WHOLE ROOM looked like it wasn't cleaned in a while. Almost ruined my family's vacation, had to relocate to another hotel. AVOID, AVOID, AVOID!

Helpful?
5 Thank Taylor S
Herndon, VA
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 March 2016

I stayed here March 2016 and found the room very clean, and cannot imagine some of the rooms people have described being even in the same building! In all, it was good for the price. Minor complaints: I am a frugal person at heart, and can appreciate simplicity, but other than the beds and furniture, the rooms are bare. Many... More 

Helpful?
Thank tbontb
Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2016

location ..very dangerous at night....only immigrants..stuff unfriendly..leak water from the bath...BREAKFAST..!!! WORST EVER.... staff friendly but moronic STAY AWAY!!!!! I can't say anything about the service you receive when paying full price, but then again, I've been traveling the world for 15 years and this is the first time this has ever happened to me. I'm placing a complaint about... More 

Helpful?
2 Thank Bob J
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your stay was not to our company’s high standards. To prevent this from happening again, I have used your comments as a training tool to coach our entire staff to ensure that each guest has a comfortable stay.... More 

Miami Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 February 2016

I have stayed with this hotel many times and almost every time have been deeply disappointed with how I was treated. If I came in on time, the room is never available and we had to wait 30 minutes when all we wanted was a room for the night. Typically, the morning staff is nice when a woman named Latasha... More 

Helpful?
3 Thank Natasha O
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I am grateful for the feedback you provided so we are... More 

Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 January 2016

Very poorly managed. My elderly mother made reservations by phone and both clerks unable to confirm once we arrived. Took 30 mins to check in. Parking lot not plowed after recent snowstorm despite adjacent businesses having their lots cleared. SIDEWALK AREA IN FRONT OF ROOMS NOT CLEARED OF ICE AND NO SALT APPLIED. FRONT DESK HELP(?) SEEMED UNCONCERNED. AVOID THIS... More 

Helpful?
4 Thank Woodburn1958
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you for sharing your experience with us. I would like to start by apologizing to you for not meeting your expectations. Please know that the safety of our guests is first our first priority and I personally salt treated every walkway and sidewalk on the property. Unfortunately due to the snow accumulation in the immediate aftermath of the storm,... More 

31 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (15)
Viewed
View from Room (1)
Viewed
Room/Suite (4)
Viewed
Bathroom (5)
Viewed
Family/Play Areas (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (16)
Viewed
Room/Suite (10)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (2)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Glen Allen
1.4 km away
Candlewood Suites Richmond West End Short Pump
1.4 km away
Extended Stay America - Richmond - Innsbrook
0.6 km away
Hampton Inn Richmond-West
Hampton Inn Richmond-West
#1 of 23 in Glen Allen
625 reviews
Show Prices
Show Prices
Show Prices
0.6 km away
Hilton Garden Inn Richmond Innsbrook
4.4 km away
Wingate by Wyndham Richmond Short Pump
0.8 km away
Comfort Suites Innsbrook
Comfort Suites Innsbrook
#12 of 23 in Glen Allen
132 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Richmond - West End - I-64

Address: 10961 West Broad Street, Glen Allen, VA 23060 (Formerly Homestead Studio Suites)
Region: United States > Virginia > Glen Allen
Price Range: $84 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Richmond - West End - I-64 2*
Number of rooms: 141
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Priceline, Extended Stay and Booking.com so you can book your Extended Stay America - Richmond - West End - I-64 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
Homestead Richmond Innsbrook
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Extended Stay America - Richmond - West End - I-64 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do NOT go here”
 of 5 bubbles prncss_4_life, 4 Jul 2016 | Read review
“Be prepared to be disappointed and/or grossed out.”
 of 5 bubbles itst2015, 15 Jun 2016 | Read review
“Mine was on the 2nd floor.”
 of 5 bubbles tbontb, 30 Mar 2016 | Read review
“Stay away from this hotel it is possibly the worst extended stay in the entire world with the worst management”
 of 5 bubbles bobj312, 1 Mar 2016 | Read review
“If you stay here, stay on the bottom floor. The upstairs balcony that you use to walk to your room is very noisy. If you plan on using the kitchen, double check that there are any pots, pans, utensils, etc.”
 of 5 bubbles suev510, 27 Apr 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay