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Extended Stay America - Richmond - West End - I-64

Booking.comUS$71*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Richmond - West End - I-64
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92 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Start your review of Extended Stay America - Richmond - West End - I-64
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Chicago, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 5 April 2017 via mobile

Last minute change in my travel schedule left my BF and me in need of one night's lodging. Found this on a third party website. The rate and location were excellent. I arrived an hour early to check us in and was told the computer would not accept my check in until after 3 pm. Sat in my car for...

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Helpful?
Thank RBerkowitz
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see you valued our affordable rates for accommodations, our convenient location, and your comfortable room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

Kill Devil Hills, North Carolina
Reviewed 4 April 2017 via mobile

Our experience began by entering a smoky smelling, unappealing lobby to find the room we had reserved a month prior had been given away by 4pm. When we made our reservation we were told check in was after 3pm. When the young lady at the front desk called her manager from a cell phone (There were no working phones in...

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Helpful?
Thank Donna G
Fredericksburg, Virginia
Reviewed 9 February 2017 via mobile

I stay at this hotel on a regular basis. Twice a week to be exact. My experience is ALWAYS a pleasant one. This hotel offers a friendly and professional attitude by ALL who work behind the counter. Especially management, as it seems as if they are always ready and willing to go the extra mile to insure that I'm happy...

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Helpful?
Thank KyleRumsey
Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the wonderful experiences you have at our hotel and with my staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 12 January 2017 via mobile

From the cleanliness of the room to the stairs not to mention the quietness and the solitude everything was just as I'd hoped and wanted. The fact that I was able to be provided with an actual wheelchair accessible room and not something that dearly passes ADA standards is also another reason why I had to give the rating and...

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Helpful?
1Thank Thomas C
Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that we were able to provide you with the type of room you needed. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 5 January 2017

The room was dirty there was dirt on the floors the paint was chipped and peeling it did not look like it was in very good condition on the inside of the room. There was a woman screaming all night in the parking lot and we reported it to the front desk they said they would call the police and...

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Helpful?
Thank Adam S
Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry about the disturbance you mentioned. Your comments were reviewed by the staff, and we will used in training our associates to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel....

Virginia
Reviewed 10 October 2016 via mobile

Good night's sleep the bed rested well. The guy at the front desk was friendly. Shower was nice and hot. The room was clean. Check in and check out was fast. I would stay again if needed. The room is equipped with kitchenette.

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Helpful?
1Thank Tammy N
Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Your feedback is very important. Thank you for sharing. It is great to see that you received adequate rest at our hotel and that you were well accommodated by our staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed 14 September 2016

Quick check in and nice people. The room was the right size for one person and all the areas of the room were clean and accommodating. The location was very good, shopping and restaurants in walking distance.

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Helpful?
1Thank Debbie G
Argyle, New York
Reviewed 2 September 2016

My wife, mother-in-law, and I stayed here while visiting family. At first, we ended up going to another of this hotel chain's locations just down the street from this site and were pleasantly informed that we had the right chain but wrong location; the clerk then gave me directions to proper location of this site. Would definitely stay here again.

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Helpful?
1Thank Robert E
Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you for sharing your experience. I am thrilled to see you and your family had a great stay and that you were able to be assisted accurately by our other hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Fayetteville, North Carolina
Reviewed 5 July 2016

i will start out with the good, as there is so little of it. the room was clean, i mean spotless clean... i went through both of them with a fine tooth comb, used a light and everything, under beds, through the closets, and drawers, checked fridge, walls and bathroom.. i checked it all!!! the check in person was Adil...

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Helpful?
1Thank prncss_4_life
Reviewed 24 June 2016

There's a really sweet female in the office on weekends, but the rest of the staff are affable, but completely useless. I complained for a week about my shower barely working (rumbling and pipes shaking), little pressure, barely usable and got nothing but lip service. Someone would be there tomorrow, etc. No in-house maintenance staff??? Also, Wifi was constantly up...

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Helpful?
1Thank James C

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Richmond - West End - I-64

Address: 10961 W Broad St, Glen Allen, VA 23060-5935 (Formerly Homestead Studio Suites)
Region: United States > Virginia > Glen Allen
Price Range: $104 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Richmond - West End - I-64 2*
Number of rooms: 141
Reservation Options:
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Also Known As:
Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
Homestead Richmond Innsbrook
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Questions & Answers

Questions? Get answers from Extended Stay America - Richmond - West End - I-64 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you stay on the top floor room and on the end to avoid the noise the walls are paper thin you can hear everybody's conversations”
adamsW8078UK, 5 Jan 2017 | Read review
“do NOT go here”
prncss_4_life, 4 Jul 2016 | Read review
“Be prepared to be disappointed and/or grossed out.”
itst2015, 15 Jun 2016 | Read review
“Mine was on the 2nd floor.”
tbontb, 30 Mar 2016 | Read review
“Stay away from this hotel it is possibly the worst extended stay in the entire world with the worst management”
bobj312, 1 Mar 2016 | Read review
5 of 5
Booking.com
US$71* /night
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ExtendedStayUS$71
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Prices are for 1 room, 2 adults
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