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03/09/2017 04/09/2017
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    Extended Stay America - Richmond - West End - I-64

    10961 W Broad St, Glen Allen, VA 23060-5935
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    03/09/2017 04/09/2017
    US$100
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    Traveller (18)
    Room & Suite (15)
    Dining (1)
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    Overview
    • Excellent39%
    • Very good14%
    • Average12%
    • Poor13%
    • Terrible22%
    Travellers talk about
    Free Parking
    Non-Smoking Hotel
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
    All hotel details
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    HYATT House Richmond-West
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    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (105)
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    1 - 5 of 104 reviews

    Reviewed 5 days ago

    While the room appeared clean and the parking was adequate, the customer service severely lacked. If you are staying for a quick overnight, this may be a good fit. We were there two nights and I will not return. The pillows on the bed were...More

    Thank Tiffanie L
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 5 days ago

    Tiffanie, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking...More

    Hotel's Favourite
    Reviewed 5 April 2017 via mobile

    Last minute change in my travel schedule left my BF and me in need of one night's lodging. Found this on a third party website. The rate and location were excellent. I arrived an hour early to check us in and was told the computer...More

    Thank RBerkowitz
    Response from Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64Responded 11 May 2017

    We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see you valued our affordable rates for accommodations, our convenient location, and your comfortable room. Thank you again for sharing your experience with us....More

    Reviewed 1 week ago via mobile

    I stayed at this hotel for 4 weeks in three different rooms checking out for the first and last weekend. The first room had a bad door and i was told to slam the door to close it, they should have just fixed the door...More

    Thank witz6531
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 6 days ago

    Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

    Reviewed 2 weeks ago

    Everything was perfect! Having nothing negative to say. Staff was very friendly and knowledgeable, will definitely be coming back if I go to Richmond. Thanks again for everything and making it an amazing stayMore

    Review collected in partnership with Extended Stay
    Thank ghadye2017
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 2 weeks ago

    Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Richmond - West End - I-64. It's so nice to know you were pleased with the exceptional service from our staff. We work hard to...More

    Reviewed 4 weeks ago

    My credit card was overcharged multiple times, people would stay up all night, outside drinking beer, which is fine, but throw away your broken bottles, caps, and chicken wing bones. If you just need a place to stay overnight or two, it's fine, but not...More

    Review collected in partnership with Extended Stay
    Thank Blake B
    Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 4 weeks ago

    Blake, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you...More

    HYATT House Richmond-West
    817 reviews
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    Hampton Inn Richmond-West
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    Hilton Garden Inn Richmond Innsbrook
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    Candlewood Suites Richmond West End Short Pump
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • US$75 - US$113 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 141
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Orbitz, Booking.com, Expedia, Hotels.com, Travelocity, Cancelon, TripOnline SA, Hotwire and Cheap Tickets so you can book your Extended Stay America - Richmond - West End - I-64 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Glen Allen
    • Also Known As
    • Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen ,
    • Homestead Richmond Innsbrook
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    Traveller (18)
    Room & Suite (15)
    Dining (1)
    Hotel & Grounds (11)
    Bathroom (6)
    Family and Play Areas (1)
    Nearby
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    .60 km away
     
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    HYATT House Richmond-West
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    3.25 km away
     
    Hampton Inn Richmond-West
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    .58 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "I recommend to Skip It"
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    "make sure you stay on the top floor room and on the end to avoid the noise the walls are paper thin you can..."
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    "do NOT go here"
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    "Be prepared to be disappointed and/or grossed out."
    Read review
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