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Richmond Marriott Short Pump

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118 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Washington DC, District of Columbia
Reviewed 6 days ago NEW

I recently had a two night stay at the Marriott Short Pump to visit family for Thanksgiving. This is my hometown (I live in the DC area now) and know the area very well and knew the property would be fantastic as it's near tons of corporations. The hotel is lovely, newly renovated, bright and modern. It's right off the...

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Helpful?
1Thank DCEventPlanner0905
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

When room types are not guaranteed, we do our absolute best to accommodate any preferences based on availability at check-in. Thanksgiving was a challenge and we are so sorry that availability was impacted as it was. We are glad that we had a chance to connect and we truly look forward to your next visit and we hope it is...

Reston, Virginia
Reviewed 2 weeks ago

Very nice one-night stay at the Marriott Short Pump. Clean, comfortable rooms with huge flat-screen TV, and a mini-refrigerator. Bathrooms were spacious and while the towels were plentiful, we were only provided with one bar of soap for both the sink and shower. Nice indoor pool and large fitness center, although there were no towels left in either by 5p...

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Helpful?
Thank VABlue
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are delighted that you had a fantastic overnight stay with us. It is wonderful to hear that you were comfortable in your accommodations and that you enjoyed the in-room amenities that we offer. We are glad that you had the opportunity to check out some of our facilities, and we appreciate your compliments. We will certainly share your feedback...

Reviewed 2 weeks ago via mobile

Spent two nights there this week. Room was great, other than being next to the elevator. Big TV. You could even stream Netflix and Hulu. Service was good and the staff was friendly. At the bar the wine list was outstanding and if you like Bourbon you'd be in heaven. The M Lounge was nice with tasty breakfast options. Plenty...

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Helpful?
Thank Marwalker2
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

The greatest compliment we can receive is when a guest mentions that they would return for a visit! Our M Club Lounge offers areas for our guests to dine, so it is nice that you had the opportunity to enjoy a delicious meal for breakfast there. We are thrilled to hear that you were impressed by our wine list at...

Columbus, Ohio
Reviewed 3 weeks ago

It's a wonderful thing when every single thing about a hotel stay is close to perfect. We have traveled to Richmond for the past 20 years and had never stayed at a Marriott property in Richmond. We were there for a reunion for three nights and every single Marriott employee that we encountered could not have treated us better. From...

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Helpful?
Thank TWEETYCCC
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Your review has made our day! We appreciate you taking the time to share your thorough review with us. It is quite pleasing to hear that many members of our staff have made a great impression on you and that you consider our hotel to be the best in Richmond. We cannot wait to share your high remarks with Armando,...

wv
Reviewed 3 weeks ago via mobile

Recent visit to friend in nearby assisted living facility. Hotel conveniently located. Full service hotel with excellent dining room. Has gym & pool. Easy access to interstate Room up to date. Internet access via Large screen T.V.

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Helpful?
Thank mountainwilliam
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for choosing to stay at the Richmond Marriott Short Pump! It is nice that you found our location to be perfect for you. We are thrilled that you enjoyed your accommodations and the amenities that we offer. It pleases us that you had a great stay, and it would be our pleasure to welcome you back.

Stafford, VA
Reviewed 4 weeks ago

The Richmond Marriott Short Pump is a beautiful, renovated hotel located in the busy Short Pump / Innsbrook area west of Richmond, close to I-64 and Broad Street. While it is close to just about everything (shopping, dining, entertainment), the location was quiet and serene, providing a great spot for a weekend getaway. Check in was fast and easy and...

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Helpful?
Thank RM_Stafford
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are delighted to hear that you had a perfect getaway trip at the Richmond Marriott Short Pump! Our hotel is centrally located near the best shops and restaurants in town and we are glad that you were able to experience the area. It is nice to read that you enjoyed the special lighting and amenities in your Stay Well...

Pittsburgh, Pennsylvania
Reviewed 4 weeks ago

I enjoyed at night at this facility while in town for a birthday party. The property is modern and well maintained. The bedding, shower amenities, etc were all comfortable and nice. The room had a mini fridge. There was a breakfast buffet offered for $14/person. I had room service which was prompt and efficient. The property is in the middle...

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Helpful?
Thank TrackMomof3
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you to the Richmond Marriott Short Pump. Comfort and convenience are important when traveling and we are happy that you found it here with us. It is so great that you enjoyed all of the amenities that we offer. However, we are sorry to hear about your frustrations regarding the banquet. We will share...

Willingboro, New Jersey
Reviewed 4 weeks ago

We had occasion to spend just an overnight at this hotel. I am a Marriott Gold member and I cannot say enough regarding the hospitality of the Front Desk Staff, the lounge staff and the housekeeping staff. The Southern Hospitality was very evident during my staff even though it was just an overnight. The room was very clean, very comfortable,...

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Helpful?
Thank Spellglo
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you during your overnight visit to the Richmond Marriott Short Pump, and we appreciate your brand loyalty. Your kind remarks mean a lot to us and we look forward to sharing them with our team. It is great to read that you enjoyed your accommodations and that our team was able to ensure that...

Philadelphi, United States
Reviewed 5 weeks ago

Stayed there with my family for the weekend. The night desk staff was not that friendly and did not want to accept the booked reservation. Not very helpful. The hotel did not understand the SPG or the Marriott Rewards Program and did not honor either program. I did not receive the full benefits of membership and they were unwilling to...

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Helpful?
1Thank Carlo B
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for sharing your perspective with us. It is very disappointing to read comments like yours, and we apologized that we missed the mark of ensuring you with a great visit. Our top priority is to provide the best customer service for our guests, and we truly regret that this was not your experience. Please reach out to us...

San Francisco, California
Reviewed 5 weeks ago

The Richmond Marriott Short Pump (actually in Glen Allen rather than Richmond) is a conveniently located, modern Marriott property. It still feels fresh and new, with a more modern hard product than most Marriott locations. The location is near to the excellent Glen Allen mall, numerous restaurants, Target, Walmart, and other retail. I would say that the only area of...

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Helpful?
Thank Ryan M
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for your recommendation! It is great to hear that you enjoyed everything from the modern design of our property to our complimentary parking. As you mentioned, our hotel is in close proximity to many stores, restaurants, and attractions, and we are glad that you found our location to be very convenient for you. We always value the input...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 

Additional Information about Richmond Marriott Short Pump

Address: 4240 Dominion Blvd, Glen Allen, VA 23060-3391 (Formerly Richmond Marriott West)
Region: United States > Virginia > Glen Allen
Price Range: $172 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Marriott Short Pump 3*
Number of rooms: 234
Reservation Options:
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Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Marriott Short Pump staff and other travellers.
4 questions
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San Ramon, California
4 months ago
over a year ago

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Questions? Get answers from Richmond Marriott Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the front street, otherwise you may face other rooms and possibly see the roof area of the building.”
 of 5 bubbles TWEETYCCC, 14 Nov 2016 | Read review
“The Stay Well rooms are innovative brilliance.”
 of 5 bubbles RM_Stafford, 7 Nov 2016 | Read review
“Ask for a high floor”
 of 5 bubbles Spellglo, 6 Nov 2016 | Read review
“Away from the elevator is quieter.”
 of 5 bubbles RobertT45, 12 Oct 2016 | Read review
“Stayed on the 6th floor and had noise issues.”
 of 5 bubbles Love2travel605, 12 Oct 2016 | Read review
5 of 5
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