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Richmond Marriott Short Pump

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118 Reviews from our TripAdvisor Community

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Showing 118: English reviews
New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 April 2016

Stayed here a couple of times on business and I liked it here. The rooms are nice, comfortable, and clean. The staff is friendly. The bar and lounge downstairs has a cool inviting vibe about it. It's a bit tucked away compared to some of the other nearby hotels but I like it that way. It's still really close to... More 

Helpful?
Thank AugustBorn
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you back to the Richmond Marriott Short Pump. We are pleased to read your accommodations were as comfortable and pleasant as you experienced before. Bourbon Bar, with its craft spirits and signature cocktails, is a favorite among guests and we are thrilled you had the opportunity to enjoy the atmosphere. We look forward to... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 April 2016 via mobile

They ruined what was a great hotel. We stayed here every year to see family. Now I guess we'll head to the Westin. Marriott completely changed the room to this new hippy minimalist theme. Check the new review pictures. One drawer for storage for the entire room! Bedside drawers are gone. Desk is a slab with no drawers. Bathtub is... More 

Helpful?
Thank Robert C
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

​While it was our pleasure to welcome you back for another stay with us, we regret you were not completely satisfied with your experience. Our recently renovated hotel now boasts several enhancements to all guest rooms, suites, the lobby and meeting spaces and we regret these were not to your liking. Enhancements include Stay Well accommodations, guest rooms with deluxe... More 

Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 April 2016 via mobile

Yet another soccer tournament week with my girls over Spring Break. Great stay w all amenities. Room was excellent and clean. Well worth the price. Would not recommend buffet breakfast was was overpriced and food was only average. Have stayed all other local hotels in surrounding area and would rate this as my favorite if in Short Pump/Glenn Allen area.... More 

Helpful?
Thank T N
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you and we appreciate you taking the time to share your review. We are pleased to read your accommodations suited your trip so much so that we are now your new favorite place to stay! Our location is ideal for any traveler interested in experiencing all the sights, sounds and attractions of Richmond. We... More 

Virginia Beach, VA
Level Contributor
231 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 28 March 2016

Stayed on a Saturday night recently. What we liked: 1) Well-trained front desk staff. Courteous, friendly, welcoming. Smartly dressed. 2) Lovely renovated interior, contemporary, fire in the fireplace, well lit. 3) Nice bar, though we didn't partake. 4) Hot breakfast, though we didn't partake. 5) Immaculate room. 6) Long bathroom counter for all my toiletries and cosmetics 7) Super large... More 

Helpful?
Thank Ginny000
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are thrilled to read your wonderful review and thank you the kind mention of our professional staff. It is a pleasure to know you enjoyed our newly renovated hotel and your accommodations suited your stay in the Richmond area. Whether a guest stays in one of our Stay Well rooms which feature soothing lighting, air purification systems as well... More 

Adamstown, Maryland
Level Contributor
139 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 March 2016 via mobile

I'm a gold member and got lucky to score a 2 br suite upgrade. Large rooms, huge TVs, everything looked pretty new. Bathroom was cool. Concierge lounge open all weekend for breakfast and always had waters, soda, fruit,etc. This was a huge nice surprise. Front desk staff was excellent. My only complaint was alot of folks seem to just slip... More 

Helpful?
Thank djm006
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It is always a pleasure to welcome our gold members and we are pleased to read you had an enjoyable stay with us at our recently renovated hotel. Our MClub offers areas for guests to work, dine, recharge and connect and we are so glad it was useful during your stay. We also appreciate your observance of access to the... More 

Chevy Chase, Maryland
Level Contributor
66 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 13 March 2016

The Marriott Richmond Short Pump has been completely renovated, top to bottom. It is essentially a new hotel, one of the first in the country to be renovated according to the company's newest design package. As a result, it has a thoroughly modern look and feel and benefits from the latest technology. The design theme is gray monotone with relatively... More 

Helpful?
Thank Scott J
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for taking the time to share your review. The combination of our recent renovation and central location to the sights, sounds and attractions of Richmond, has created the perfect atmosphere for today’s traveler. Our Stay Well guest rooms with air purification systems and vitamin C-infused showers truly offer our guests a unique experience. We appreciate your concern regarding... More 

Newport News, Virginia
Level Contributor
291 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 12 March 2016

We stayed one night because we like the Marriot brand. As stated in earlier reviews the hotel has been newly renovated and it is extremely nice. The room was a good size with a nice walking shower which i loved. The room was clean and everything was in perfect working order. The only problems we ran into were; they do... More 

Helpful?
Thank NNWSLARRY
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for sharing your feedback. While we are pleased to read you enjoyed so much of your stay with us, we regret we fell short of your complete satisfaction. We are always trying to improve upon our guests experience and your comments regarding the breakfast service will be shared with our restaurant management. We would love to welcome you... More 

Rochester, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 March 2016 via mobile

Great location near many shops and restaurants. Decor of the hotel is very modern and new. Super nice staff. Many amenities such as pool and fitness center. Very clean and priced reasonably for a hotel of this caliber. Would definitely stay here again.

Helpful?
Thank Vettejim1
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are delighted to read you had an enjoyable stay with us and the overall feel of our beautifully renovated hotel was to your liking. Our desirable location is minutes away from everything Richmond has to offer. We look forward to welcoming you back to the Marriott Richmond Short Pump again soon. More 

Level Contributor
351 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 10 March 2016 via mobile

I am very happy that this Marriott has been renovated. I thoroughly enjoyed my stay. It is about time the Short Pump area finally has a good solid Marriott. (I need my points after all!). Being a platinum guest I was given a key to the executive lounge. It was just okay for the evening reception but breakfast was very... More 

Helpful?
Thank Shersei
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It is always our pleasure to welcome Platinum level members. We appreciate your kind mention of the executive lounge staff; they take great pride in their attention to detail. The newly renovated guest rooms ensure a comfortable, stress-free stay at the Marriott Richmond Short Pump. As you mentioned, our desirable location is minutes away from the best of Richmond and... More 

Irving, Texas
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 March 2016

Marriott's customer service sets the bar even higher, with a brilliant balance between personal engagement and professional service. Each individual exceeded expectations and as a team made each visitor feel important through thoughtful interaction. The newly renovated rooms are exactly fitted with everything for the frequent traveler or a weekend getaway. I'm particularly partial to the finishes in the bathroom... More 

Helpful?
Thank Wes M
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We were thrilled to read that you enjoyed our newly renovated hotel and that our staff was able to provide you with a stay that exceeded your expectations. Whether guests stay in one of our Stay Well rooms which feature soothing lighting, as well as vitamin C infused shower or in one of our other guest rooms with all new... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 

Additional Information about Richmond Marriott Short Pump

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060 (Formerly Richmond Marriott West)
Region: United States > Virginia > Glen Allen
Price Range: $173 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Marriott Short Pump 3*
Number of rooms: 234
Reservation Options:
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Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Marriott Short Pump staff and other travellers.
4 questions
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San Ramon, California
4 months ago
over a year ago

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Questions? Get answers from Richmond Marriott Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the front street, otherwise you may face other rooms and possibly see the roof area of the building.”
 of 5 bubbles TWEETYCCC, 14 Nov 2016 | Read review
“The Stay Well rooms are innovative brilliance.”
 of 5 bubbles RM_Stafford, 7 Nov 2016 | Read review
“Ask for a high floor”
 of 5 bubbles Spellglo, 6 Nov 2016 | Read review
“Away from the elevator is quieter.”
 of 5 bubbles RobertT45, 12 Oct 2016 | Read review
“Stayed on the 6th floor and had noise issues.”
 of 5 bubbles Love2travel605, 12 Oct 2016 | Read review
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