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Hilton Garden Inn Richmond Innsbrook

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Hilton Garden Inn Richmond Innsbrook
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563 Reviews from our TripAdvisor Community

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Showing 558: English reviews
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New Haven, Connecticut
Reviewed 4 days ago NEW

I chose this hotel because I really like the service and staff at the Hilton hotels, I've never had a problem. This was also great service and the hotel was lovely. I had been driving for 12 hours so I was glad to see this place! The pool and hot tub is why I came here instead of other Hiltons...

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Thank MelissaCharity
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Melissa, Thank you for choosing us at the end of a 12 hour drive. I am sure the pool and spa felt good on the back after that. Thank you for the business and we look forward to seeing you again soon.

Salem VA
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We stayed in a King bedroom. It was huge! Plenty of room to do my prep work for my upcoming board meeting. The restaurant has dinner and breakfast. We had both breakfast and dinner here. The dinner was surprisingly tasty! The steak and 'shroon sandwich was cooked to perfection. The grilled chicken salad was fresh and tasty. We decided to...

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Helpful?
Thank Jenny24153
About Hotel's Favourite Review
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Jenny, We are so glad you enjoyed your stay and both dinner and breakfast in the restaurant. We are glad Cory and Stephen made a great impression we look forward to welcoming you back soon.

Gaithersburg, Maryland
Reviewed 1 week ago NEW

Hotel was beautiful and most of the staff we excellent .... we would stay there again for our same trip..... We had friends there to was very good rate for what we received... Pool was great and spa tub to

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Thank U9273HKangelag
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

HKangelag, Thank you for choosing the Hilton Garden Inn on your trip with friends. With many choices out their we are glad that you found the rate to be very good and the amenities to fit your need. Thank you for your business.

Buena Vista, Virginia
Reviewed 1 week ago

We enjoyed our stay, as usual! Breakfast was wonderful and the cook was hilarious. The kids love the pool and the complementary beverages in the lobby. The rooms are super clean and the hotel has an overall family atmosphere.

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Helpful?
Thank kapamama
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Kapamama, We are so glad your family enjoyed the stay and the extra amenities that the Hilton Garden Inn is able to provide. Thank you for your feedback and we look forward to seeing your family again soon.

Reviewed 1 week ago

I have been Staying at your Glen Allen Hilton Garden Inn every month for over 5 years now. I want the staff to know how great they are every time I stay there. I want to express gratitude to your Chef "Lella" who has gone out of her way to make me a special Omelet every time I ask. They...

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Helpful?
Thank wodecki
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Mr. Wodecki, Thank you for your continued loyalty to our property and our staff. We will make sure Letta is continues with your omelets and we look forward to seeing you again soon.

Reviewed 1 week ago

The room, including bathroom were clean and neat. I had everything I needed. The restaurant was nice as I had a hot breakfast. There was a microwave and small refrigerator in the room which I used. A nice touch was the in room Keurig coffee maker.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jocelynp737
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Jocelyn, Thank you for your review and we are so glad you enjoyed the cleanliness of the room and bathroom, breakfast and the extra amenities in the room. Please come back and see us and thank you for taking the time to write.

Florida City, Florida
Reviewed 1 week ago

I really enjoyed my stay there! Very clean and the staff were really accommodating and very nice! I would definitely stay there again when I go to Richmond. The breakfast was also really good! The staff there were extremely helpful

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Helpful?
Thank Stephanie C
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Stephanie, We are glad you found the hotel to be clean and filled with accommodating staff. We appreciate the review and look forward to seeing you in Richmond again soon.

Daleville, United States
Reviewed 2 weeks ago

I was pleased with the facilities. The lobby was welcoming and clean. I thought it was a new hotel, but it had recently been refurbished. My room was also cleaned and well-stocked. Wonderful, cheerful staff from check-in to check-out. They accommodated my request for a lower floor room without hesitation. The hotel was in a busy area, but I did...

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Thank 175jann
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Jann, We are so glad you enjoy your stay and the renovation. We hope that your next stay is a little longer.

Hamburg NJ, United States
Reviewed 3 weeks ago

Cook Cory was one of the best overall employees I have experienced during the last 5 years and travel for business at least half the year. He was allways willing to help with whatever I needed and he is a very good cook. Bar tender Bridget was so friendly and an excellent server. You should make copies of her and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Robert C
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Robert, Thank you so much for your kind review. I am glad so many of our associates made such an impact on your stay. I will make sure to pass this along to them and celebrate another great stay. We hope to see you again soon.

Reviewed 3 weeks ago via mobile

Nou Nou and Carolyn reunited me with my beloved pillow that I feared I would never find! These 2 girls went above and beyond to locate my pillow after leaving it on a previous stay on January 29th. Upon check in I ask about my pillow because someone was supposed to check and get back with me the previous week...

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Helpful?
Thank Andrea H
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Andrea, I am so excited tp read about Carolyn and Nunu reuniting you with your beloved pillow. We are glad that gave you a good nights rest and an enjoyable stay. I will make sure this message it shared with them. See you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Hilton Garden Inn Richmond Innsbrook

Address: 4050 Cox Road, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: $143 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Innsbrook 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Hilton Glen Allen
Hilton Garden Inn Glen Allen
Glen Allen Hilton
Hotel Style:
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Richmond Innsbrook staff and other travellers.
2 questions
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Tucson, Arizona, United States
over a year ago

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Questions? Get answers from Hilton Garden Inn Richmond Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't heisitate to request assistance from the front desk,they go above and beyond.”
 of 5 bubbles arthurs750, 10 Jan 2017 | Read review
“all are great!”
 of 5 bubbles J3019ACsandym, 28 Sep 2016 | Read review
“The address is Cox Road, but there isn't a sign off of Cox so it is easier to see the hotel from Broad St.”
 of 5 bubbles ShelliH_12, 3 Sep 2016 | Read review
“The doors between rooms are not at all sound proof. Try for one without if possible.”
 of 5 bubbles KateAlexis, 29 Aug 2016 | Read review
“I had a room on the front on the 3rd floor and it was very quiet.”
 of 5 bubbles 81bene, 11 Jun 2016 | Read review
5 of 5