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Suburban Extended Stay Of Hampton

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80 Reviews from our TripAdvisor Community

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There are newer reviews for Suburban Extended Stay Of Hampton
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Showing 80: English reviews
Philadelphia, Pennsylvania
Reviewed 25 April 2014

This review is so pathetic, I debated on writing it. Having decided to do so, I will maintain my verbal composure as best I can. After having made my reservation at Suburban, well en route, my mother called me to inform me I was denied accommodations. She proceeded to advise me of the reason. It was due to a poor...

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2Thank Abbi F
Hampton, Virginia
Reviewed 30 January 2014

I would like to thank George for the customer service at the suburban extended stay George was great and was ready to help with anything that was need during my stay!!!! I can not wait to stay there again!

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1Thank Troy N
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Thank you for your review. I am sure George will be happy to hear that he was able to assist in making your stay here a good one.

Newport News, Virginia, United States
Reviewed 11 November 2013 via mobile

Just needed an overnight stay so didn't really want to pay to stay somewhere expensive...was given an early check in, the front desk representative (I believe her name was Takiyah) was great, made check in quick and easy. Room had a queen sized bed, partial stove top, microwave, refrigerator and freezer. Room was clean and comfortable, the shower was great....

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Thank JustHaze
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Dear Taa721, Thank you for taking to time out of your day to write a review. We appreciate all feed back. We are working on replacing all of our TV's and should have that task complete soon. In the spring we will have new furniture pieces in the room as well. We look forward to seeing you again soon. Marti

Hampton, Virginia
Reviewed 16 September 2013

I have stayed at this hotel several times and will recommend it to anybody. They have made my stay extremely comfortable and all staff has been accommodating. George has been there every time i have stayed there. He's super in his delivery with all guests. A great listener and very imformative. LaShonda has also went out of her way to...

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1Thank susan m
Marti R, Manager at Suburban Extended Stay Of Hampton, responded to this review

Susan, Thank you for all your kind words, the team is always happy to hear when they are doing well. Giving the very nature of the business , the hours are long and demanding. that is why it is truly rewarding when a guest recognizes our staffs efforts and take the time to say so. Marti

Hampton, Virginia
Reviewed 13 September 2013

I find it pretty hilarious that there are "excellent" reviews for this hotel. I don't know if they logged on and rated themselves or what, but they in no way match the experiences I have had at this place. I WOULD AVOID THIS PLACE, THERE ARE PLENTY OF OTHERS TO CHOOSE FROM IN THE AREA. Here are a few highlights...

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2Thank George S
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

George S. Thank you for taking the time to write a review. I am happy to hear the staff treated you well. Being an extended stay hotel we do have limited office hours, however we do have the information posted explaining how to reach the after hours call service. When the office closes we also lock our doors thus allowing...

Richmond, Virginia
Reviewed 3 September 2013

I checked into this hotel this past Saturday and was knocked out by the smell of mold as soon as I opened the door to the room. We opened the window hoping for the smell to exit and it did not. There were dirty towels left in the bathroom floor and nails sticking out of what was supposed to the...

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Thank kmtaylo
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

kmtaylo, thank you for taking the time out of your busy day to write a review. We value all feedback, it helps us to improve. I apologize that your stay was not up to par. I have made sure all the issue you mention have been addressed with the staff responsible for the issues. I assure you that if you...

Somerset, New Jersey
Reviewed 27 August 2013

i stayed at the suburban extended stay from 8/23-8/25/13. the facilities were very clean and the staff were friendly and very helpful. george was on duty when i came in and he showed professionallism and courtesy. he answered all my questions and made me feel very welcomed at check in and during the stay, lashanda was also a big help...

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3Thank mrsmith674
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Mr. Smith, Thank you for the kind words in your review. We strive to accommodate all our guest and offer the best customer service possible. The staff appreciates it tremendously when a guest take the time to write such a great review. Thank you, Marti R

Reviewed 2 August 2013

We stayed here during our son's AAU basketball tournament and loved it. The hotel was nice and clean and they provided fresh towels for our team everyday. George was great and cared for us like we were family. We travel with the team frequently and have never experienced such hospitality. The price, location and friendliness all added up to a...

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1Thank Moniluv71
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Moniluv71, Thank you for taking the time out of your busy day to write a review. We appreciate it anytime a guest gives us feedback. I helps us to know what we are doing right and what we need to improve on. George is great and I am happy he was able to offer you his best. We look forward...

Indianapolis, Indiana
Reviewed 26 July 2013

We stayed at this location from July 19th-July 24th 2013...We also fell for the recent positive reviews and the cheap pricing. Family of 5 stayed here and WILL NOT ever stay at this location again. Upon arriving at the hotel, check-in was very pleasant but the warm welcome stopped at the desk. We entered the room to find that the...

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4Thank Deana F
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Deana F Thank you for taking the time to write a review for our hotel. We appreciate all the feed back we receive. Your review gives us the opportunity know what we are doing right and what we need to improve. I apologize for your less than great stay. We have made may changes to our staff and to the...

Reviewed 7 July 2013

Recent reviews are very positive..and we fell for it. My husband and I stayed here in July 2013 for two nights. Check in was pleasant as Lashonda was very welcoming. But that is where the good service ended. Our shower was disgusting with orange/brown stains and spots on the shower floor and walls. There were also a few similar stains...

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1Thank Linds90
Marti R, General Manager at Suburban Extended Stay Of Hampton, responded to this review

Linds90, Thank you for your review. I am happy to hear that your received good customer service from LaShonda. I am so sorry that the remainder of your stay was not the most pleasant. We are an extended stay hotel and do not offer many of the amenities that comes with a more costly nightly hotel. We do offer a...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
Official Description (provided by the hotel)
When booking at our Suburban Extended Stay(R) Hotel in Hampton, Virginia, you can feel at home in relaxing guest rooms with a variety of amenities near the Hampton Coliseum. Hampton boasts several world-renowned sites and attractions, some of which include: Fort Monroe Busch Gardens Europe Hampton University Hampton hotels also provide easy access to the Langley Air Force Base, which is one of the oldest operating Air Force bases in the nation. You can always depend on our pet-friendly extended stay hotel in Hampton to deliver full-service amenities like: Free WiFi Truck parking Outdoor parking All of our beautifully-decorated guest rooms feature TVs, coffee makers, microwaves, refrigerators, irons and ironing boards. Long-distance travelers will appreciate our guest laundry services. Enjoy the best combination of cozy accommodations, friendly service, wonderful amenities and affordable rates at the Suburban Extended Stay Hotel in Hampton, VA. Book now - we look forward to hosting you soon! ... more   less 

Additional Information about Suburban Extended Stay Of Hampton

Address: 1616 Hardy Cash Dr, Hampton, VA 23666-2400
Region: United States > Virginia > Hampton
Price Range: $68 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Suburban Extended Stay Of Hampton 2*
Number of rooms: 141
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Also Known As:
Suburban Extended Stay Of Hampton Hotel Hampton
Suburban Extended Stay Hampton
Extended Stay Hampton
Hampton Extended Stay
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please go somewhere else if you want a nice clean hotel!!!”
 of 5 bubbles sjones725, 14 Jul 2015 | Read review
“The room was on the first floor and it was quiet, very roomy and it was clean”
 of 5 bubbles 44queenien, 5 Jul 2015 | Read review
“While the doubles are rather roomy, if you are alone and get a single, it is adequate space.”
 of 5 bubbles 982davidag, 19 May 2015 | Read review
“first floor was convenient for coming and going quickly and often”
 of 5 bubbles 95jimg, 27 Apr 2015 | Read review
“Just let the staff know what you are looking for. They are very helpful.”
 of 5 bubbles TravelAlotUnMe, 8 Dec 2014 | Read review
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