On November 4th we traveled to Harrisonburg to visit family. We had a reservation and realizing we would be late called the hotel at approx 5 pm to confirm a late check in. We were told it was not an issue. When we arrived at 11:00 PM we were told they overbooked and no rooms were available. The staff was rude and totally uncaring. She did say our reservation was sent to another Hampton 10 miles away.there we were met more comparison, but no double queen rooms. The internet was down and they had to let us into the room. Upon arriving home we were shocked to find we were charged for both hotel stays. Multiple calls to “Hilton Honors” has resulted in one person saying she was a manager and there was no one else I could talk to and hanging up. A second said she would need to put me on hold while she called the hotel, after 30 minutes the phone went dead. The third have the same response that there is no one else I could talk to. We have finally received a reply by email stating we canceled too late, and we could contact the hotel if we need further assistance. What exactly does Hilton Honor? Certainly not word or any commitment to customer service.…
Andrew was very courteous and helpful during check-in. The room was very clean and the bathroom was well stocked. The window blinds blocked out all exterior light at night, which is very important to me. Although the hotel was totally booked, I heard no noise at night. There is plenty of parking. This is the only hotel I will stay while in the area.
Ours was a pleasant overnight stay. The King room was huge with a comfortable bed and pillows. We had a walk in shower with good water pressure and ample fluffy towels. It is one of the only (6) hotels this trio that had a tv schedule in the room. It's the little thoughtful things that make a stay pleasant. My only "minor" complaint was the tv is small for the size of the room. Breakfast was great, lots of choices for a hot breakfast, good tasting muffins. For those in a hurry they provided to go bags. I did notice that although they had popcorn in the lobby there wasn't a coffee urn. But, you could always get coffee packets and make it in your room. There was a decent fitness room and a pool. No whirlpool.hot tub. There were well mannered dogs on our floor, so they do allow them. Don't know if there is a pet fee or not. I have no complaints about this hotel and I'd stay again if in the area.…
Rosalyn at the front desk was very helpful, professional, and friendly. Our reserved room was not ready so she switched rooms, no problem. The room was nice, clean, quiet, and large. Our only minor complaint was the TV. It was very small and sat across our large room made it look even smaller. We would stay here again without question.
Was attending the open house at JMU with my family and booked this hotel a couple weeks in advance through the hotel directly. Even checked in online as we got closer to Harrisonburg but was notified that we needed to stop by the front desk to pick up our key. Arrived at the hotel at 10pm to find a line of people waiting at the front desk, and they did not look happy! About eight families, each of them being told that they did not have a reservation because they booked through a third-party. After almost an hour of waiting in line, we got to the front desk only to be told we didn’t have a room either! The room that we had literally checked into was supposedly not clean, although no one bothered to check it! Supposedly did not have anyone available to clean it and had no other rooms available either clearly! We were turned away with not even so much as an apology! It is now 11 PM at night pouring down with rain and hotels booked everywhere! To add insult to injury, I was told that I would not be charged, which one would think would be the very least the hotel would do given the circumstances! But that didn’t turn out to be the case! I never received any confirmation or any email or any apology, and my card was charged for the entire amount! When I called about the charge, the hotel seemed absolutely oblivious to anything that had happened! Was told I would receive a credit, but don’t believe it. I expect I will end up having to dispute this with my credit card! Have always had positive experiences with Hampton Inn, but this was enough to make me never want to stay at another Hampton again! I would avoid this place at all costs!…
Upon checking into room found previous persons hair in bathroom floor and tub. Walls dirty. Hairdryer dusty. Bugs in dining area. Tables in dining area sticky. Regular coffee not available during breakfast. Informed host and had to wait for fresh pot to be made while breakfast got cold. Bagel was stale. Only one type of muffin available .
The staff are friendly and professional. Rooms are clean. Very easy on and off I-81. I stay at this hotel every time I travel north and south. A hot breakfast is available and well tended to. New digital key system works great.
Rooms were clean , stay on way south, only one hand towel, heading north only one wash cloth. Went to desk and was given both. Kitchen lacked bread for toast and still isn’t back to what they used to provide. Biggest disappointment, came down for breakfast and there was a dog in the kitchen area. Nothing against pets but do they really belong in the kitchen or dining area. Did have trouble getting a decent Wi-Fi connection and was told.. yea that happens a lot in this area.
Very dusty in room 519 heat don’t work and front counter doesn’t care. This really was the worst experience we have ever had with any Hilton hotels. We have been members since 2016. So this is the FIRST time things have been this bad
This hotel is simply worn out. Drains don’t drain. Mold is coming through paint in bathroom. Shower door took two hands to get it to close. Public bathroom on first floor would not flush. Breakfast was watery scrambled eggs, weak coffee, no waffles, no juice. Place needs a renovation big time.