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Hotel Madison & Shenandoah Conference Center

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710 S Main St, Harrisonburg, VA 22801-5821
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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (127)
Dining (17)
Videos (1)
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A note from Hotel Madison & Shenandoah Conference Center
Updated 29/03/22

About

#5 of 28 hotels in Harrisonburg
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Madison is an independently owned and operated 230-room hotel located in the heart of the Shenandoah Valley. Convenient to downtown Harrisonburg, James Madison University, and the Blue Ridge Mountains. The on-site restaurant, Montpelier Restaurant and Bar, offers all the signature styles of Southern-inspired cuisine in a rustically elegant atmosphere. Additional amenities include an indoor pool, 24-hour fitness center, grace+main coffee shop, Quills lobby lounge, and business center. The hotel connects to the Shenandoah Valley Conference Center, a 21,000 square foot meeting and event space.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Paid private parking on-site
Car park
Wifi
Indoor pool
Heated pool
Saltwater pool
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Kids' meals
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
1201Reviews9Q+A100Room tips
Traveller rating
  • 745
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  • 118
  • 59
  • 32
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Most Recent
Lisa F wrote a review Yesterday
The Hotel was clean and in a great location. Unfortunately there was No coffee in the lobby for guests. The $15.00 buffet breakfast was almost the Same as Hampton Inns Free continental Breakfast. Or we could Pay $5.00 for 1 cup of coffee and a previously Frozen egg Sandwich that you microwave. Ugh....For $189.00 a night I would Expect More.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DOPBOP wrote a review Jul 2021
2 contributions
Hotel's Favourite
We love the Hotel Madison. It is one of the only hotels that makes me feel like I am at home and I sleep great. It is so clean and up-to-date and the rooms are very spacious. Always a pleasant stay and never disappointing. Would highly recommend.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Services, Owner at Hotel Madison & Shenandoah Conference Center
Responded 22 Jul 2021
We are delighted to know that you have been enjoying your stays at Hotel Madison and feel comfortable and rested while here. Thank you for choosing us and for the recommendation to others — we appreciate that! Hope to have you back with us soon.
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Ivan S wrote a review 9 Aug
New Jersey3 contributions
Hotel Madison is a gorgeous hotel. Very clean, beautiful lobby and rooms. The shower was okay, and the towels were hard and rough. Parking garage around the block with a covered walkway to hotel was nice.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Samba wrote a review 9 Aug
Sanibel Island, Florida331 contributions265 helpful votes
Accenting the positive, the suite of rooms was spacious , clean, nicely appointed, well supplied and comfortable. The location is convenient and the parking is easy. The price makes this a good value. That said, there appears to be a need for better training of personnel as well as more efficient systems put in place. We arrived at 3 p.m. from out of state and were told the room was not ready and that check-in was at 4. Basically, the front desk told us to go away for an hour, and that we could not check in until 4. No offer was made to take our luggage and hold it. No suggestion was made as to what we might do for that hour. For the hospitality industry, this reception was rather inhospitable. Breakfast the next morning was equally unsatisfactory...disorganized, lacking personal touches, limited choices and overpriced. The restaurant/kitchen management needs to evaluate how to make this a much more inviting experience. It does not have to be upscale but it really needs to be warmer and more coordinated. We were very pleased with the area and would like to return. We hope that will include another hotel stay with an improved performance in the areas mentioned.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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77772022 wrote a review 6 Aug
I contracted COVID and the hotel took excellent care of me. They were very considerate and compassionate....from those at the front desk to the dining area workers. These folks are marvelous! I wish I could remember everyone's name who helped me...Tina is one person, but dinning room folks and housekeeping were fantastic, too!
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Services, Owner at Hotel Madison & Shenandoah Conference Center
Responded yesterday
While we are sorry you weren't feeling well, we are glad you felt well taken care of by our team. Thank you for choosing to stay with us and for taking the time to share your nice review. We will be sure to pass it along to those areas. Hope you are all recovered and that we have the pleasure of serving you again on a future trip to Harrisonburg.
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Janet1860 wrote a review 2 Aug
Pasadena, CA12 contributions6 helpful votes
The SWCW recently hosted our annual conference in July at the Hotel Madison; and we were extremely pleased with the wonderful conference facilities and the outstanding level of service we received. The staff we worked with was amazing! We really enjoyed the superior service provided by Alexa Wolf, Catering Sales and Conference Services Manager; Tori Bruce, Sales Coordinator; Harry Jarrett, Senior Sales Manager; and Joyce Sullivan, Reservation and Events Coordinator for the Montpelier Restaurant. In fact, when we asked any staff member for help, even if it wasn't something they normally handled, they went out of their way to get us whatever we needed, from easels to doorstops. The top-notch customer service was superb! We want to give one more special shout out to Terry, who served as the bartender for our Welcome Reception. He was such an outgoing and personable young man; and he made everyone feel very welcome. He told us he had served in several different positions at Hotel Madison, and he is definitely working his way up with his outstanding attitude. Great job, Terry; you provided a wonderful representation for the Hotel Madison.
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Date of stay: July 2022
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Services, Owner at Hotel Madison & Shenandoah Conference Center
Responded 3 days ago
Thank you! It was a pleasure to have your conference here at Hotel Madison, and we are glad you enjoyed your time with us and felt well looked after with outstanding service! Your recognition of our team members is very kind and appreciated; we will make sure they are aware of your review. We hope we have the opportunity to serve you again in the future.
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BikerBill58 wrote a review 1 Aug
Pittsburgh, Pennsylvania
Once again your staff did an excellent job accommodating our cycling group. Facilities were more than adequate for our needs, and having one of the ballrooms for our evening events was an added bonus, as was the secure bike storage.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Services, Owner at Hotel Madison & Shenandoah Conference Center
Responded 1 week ago
Thank you for your recent stay with us. We're glad you enjoyed the accommodations at Hotel Madison and found the property fit the neeeds of your group well. We appreciate the nice review, too. Hope you join us again soon!
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Brandonsymzy wrote a review Jul 2022
2 helpful votes
The worst 3 days of my life. Constantly judged for having a good time when trying to give business to a hotel that needed it. Didn’t even get to continue my stay because our group was kicked out of the hotel and our even canceled. Over a years worth of planning into the event gone just like that. Out of the 5 managers we spoke to, only 2 of them were relatively good people. The others looked for a reason to kick us out the entire time. We drank so much of their alcohol they served us hot beer. DONT GO HERE. 0/10
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Services, Owner at Hotel Madison & Shenandoah Conference Center
Responded 1 week ago
We were pleased to have the opportunity to have your group with us at Hotel Madison; however, each group that stays with us has a contract that details the obligations of the group and its attendees. Please contact your event leader for details.
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rbousquet65 wrote a review Jul 2022
1 helpful vote
This is nice hotel overall. I would say there were some unexpected situations. They have an on-site restaurant with a $15 breakfast buffet thats worth about $6 dollars and also have a on site bar that is way overpriced for being on a college campus. Also the bathrooms I. Our room sounded like water running in the walls which I finally figured was the buildings negative pressure system just had to close the bathroom door to sleep. With these things know. It would have been a much better experience. We will see what the credit card company actually gets billed with the additional incidental charges we were not informed of until check in. It is an upscale hotel or is trying to be.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Services, Owner at Hotel Madison & Shenandoah Conference Center
Responded 1 week ago
Thank you for choosing Hotel Madison for your Harrisonburg stay. While we are glad you thought it was nice overall, we will consider your comments as we continually evaluate guest experience. We not only want each guest to be satisifed, but hopefully have expectations exceeded. In case you find this information helpful, credit card authorization information regarding a hold for incidentals is found on the reservation policies and reservation confirmation and is typical in the industry; our parking fee of $5 per night is also included in those disclosures.
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SThompson85 wrote a review Jul 2022
1 helpful vote
DO NOT host an event here. Admin is discriminatory and prejudice based upon appearances. Facility is nice and regular staff is very accommodating and helpful. “Nicer” places to stay and host an event in the “friendly” city.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Guest Services, Owner at Hotel Madison & Shenandoah Conference Center
Responded 1 week ago
We were pleased to have the opportunity to have your group with us at Hotel Madison; however, each group that stays with us has a contract that details the obligations of the group and its attendees. Please contact your event leader for details.
Read more
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PRICE RANGE
US$120 - US$157 (Based on Average Rates for a Standard Room)
LOCATION
United StatesVirginiaHarrisonburg
NUMBER OF ROOMS
230
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Frequently Asked Questions about Hotel Madison & Shenandoah Conference Center
Which popular attractions are close to Hotel Madison & Shenandoah Conference Center?
Nearby attractions include Explore More Discovery Museum (0.8 km), Virginia Quilt Museum (0.6 km), and James Madison University (0.1 km).
What are some of the property amenities at Hotel Madison & Shenandoah Conference Center?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Madison & Shenandoah Conference Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Madison & Shenandoah Conference Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Madison & Shenandoah Conference Center?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hotel Madison & Shenandoah Conference Center?
Conveniently located restaurants include BoBoKo Indonesian Cafe, Joshua Wilton House, and Jack Brown's Beer & Burger Joint.
Are there opportunities to exercise at Hotel Madison & Shenandoah Conference Center?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Madison & Shenandoah Conference Center?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Hotel Madison & Shenandoah Conference Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Madison & Shenandoah Conference Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.