Nice hotel. Updated. Clean. Great breakfast. Food was hot and fresh. Staff is friendly. Internet needs some work. If you’re staying here and the internet is a necessity, you’re going to be frustrated. Slow speeds and difficult to maintain connection to router. Speedtest was dismal at best. Otherwise, great place to stay for the price (about 100$) in Harrisonburg, Va.
The new beds in this hotel are much too high for getting into and out of. Check them before you get the room, they are a danger to senior citizens. If you have any issues with getting into or out of beds, then this is not the place to stay
Property was obviously recently updated. Freshly painted, clean carpet, nice furnishings, fresh and light. Very quiet considering it is right next to a truck stop. Beds are extremely high so getting in was a challenge. Breakfast was adequate, staff was very friendly and accommodating.
I figured this hotel had undergone a renovation since the litany of negative reviews and it was a significantly lower price than my usual go-to hotel so I figured I would go for it and hope for the best. I was not disappointed and I will definitely keep Best Western Plus hotels in mind for the future! I hope to be in this area again and will definitely return to this hotel and won't even bother looking to stay anywhere else. This is undoubtedly the cleanest hotel I have ever stayed at...there was nothing that was not clean...from our room to the common areas...everywhere. Room was great - the beds were like sleeping on a cloud. Fridge, microwave, USB ports near the beds in addition to outlets...bathroom was spotless and the mirror had side lights (not lights across the top) which is a nice touch. The continental breakfast was the best I have ever encountered in a hotel: 2 kinds of omelets, 2 kinds of sausages, biscuits, gravy...the usual Danishes, muffins, different bread items for toasting...oatmeal and cereal...fridge with milk, chocolate milk, yogurt, fruit cups,,,and then the waffle station. Not just syrup but rainbow sprinkles, chocolate chips, strawberry topping and whipped cream! Plus the breakfast attendant was very friendly and engaging. All of the staff members I encountered were friendly and helpful. There was a water cooler near the breakfast area which we appreciated. We didn't use the fitness area or the indoor pool but both looked spotless. I would have tried out the jacuzzi/hot tub but it was out of service while we were there (with a very apologetic sign/notice). Hotel is right off I-81 and less than 10 minutes to JMU.…
The room was clean, the staff was friendly and accommodating and the price was best in the area - Cant go wrong compared to the comps in the area. We were traveling with family to Tennessee. Easy on/off I-81. Plenty of food and gas close by.
The bed is so high off the ground that you had better be at 6' high or else you will need a step stool to get into bed. It is impossible to read the font on the AC/Heating as it is that small. There must be better hotels in this area!
If I could give this hotel zero stars I would. I stayed for one night for business and thought it would be ok given the ratings online, well they lied. I walked into the lobby which was dirty. I dismissed it and just tried to stay positive until I got into my room. Let me back up, the hallway carpets were FULL of stains that I felt gross even walking on them with shoes. So I get into my room and try to turn a light on, it starts flickering. The paint in the room was chipped. I go into the bathroom and the sink is literally falling apart, cracked. I go to put my stuff down on the bed and there are crackers on the floor in my supposed "clean" room". I was so uncomfortable that I wen to Target to buy my own towels, washcloths, blanket and pillow because if they didn't clean the floors then I figured they didn't clean the sheets. When I got back I went to tell the front desk about the issues and their response was "I can put you in a clean room"....well what the heck did you put me in before! I asked to speak to a manager and she wasn't there and then I asked for a refund and they said the manager had to approve it and that they couldn't issue refunds since I booked it through booking.com. Unfortunately, JUM had a home game that weekend so there were not other hotels in town with availability because believe me, I checked. The next day I called Booking.com and they have been trying to get in contact with the Manager Beth to get my refund for two weeks. Every time I call the front desk is less than helpful and very dismissive. I work in the hospitality business and this is by FAR the WORST experience I have ever had or seen in my life. The hotel should be shut down honestly. Do yourself a favor and don't believe the fake ratings, this hotel is terrible!…
Stayed one night. Not many places to stay since it was a busy college weekend. Room smelled like smoke. Bathroom supplies were not filled. It just didn't have the clean smell at all anywhere. Sheets were clean though. Definitely won't stay here again.
Nothing fancy about hotel. Definately, needs modernization, but the hotel was clean. If you are looking for the basics...clean, quiet place to rest during trip this is the place. The staff was polite and responsive.
The hotel has changed ownership. On August 31st it is now owned by Best Western. The hotel room's A/C was noisy. you could hear the tractor trailer traffic since it's located next to a truck stop. The room was clean. The staff was professional and polite. Because of COVID restrictions the room was not made up and trash was not emptied during our 3 day stay. We were told if we wanted fresh towels etc. we would have to call the front desk for them. Hotel is due for an modernization and it needs it as the carpeting in the rooms and hall way is quite tired.