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Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel

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196 Burgess Rd, Harrisonburg, VA 22801-9820
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US$132
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Traveller (7)
Room & Suite (21)
Dining (10)

About

#20 of 28 hotels in Harrisonburg
Location
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Value
New Hotel in Harrisonburg, Virginia near James Madison University Welcome to the brand new Holiday Inn Express & Suites Harrisonburg - University Area. We are less than 2 miles from James Madison University and located directly off Interstate-81 at Exit 247-A, bringing local businesses and attractions to our doorstep. And, of course, the breathtaking sights of Shenandoah National Park awaits you along the historic Skyline Drive. Our attentive team and excellent facilities cater to the needs of corporate travelers. Companies like SYSCO, Walmart Distribution, Merck, Tenneco, MillerCoors and Pilgrims Pride are all near our hotel's property in Harrisonburg. Our accommodations also offer free Wi-Fi, parking and hot breakfast. Maintain your workout routine at our 24-hour Fitness Center or relax in our indoor swimming pool. Each room is equipped with a microwave, mini-refrigerator, Keurig, large wall mounted TV, numerous plug outlets and in-room safe.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Highchairs available
Business Centre with Internet Access
Wifi
Indoor pool
Breakfast available
Breakfast buffet
Meeting rooms
Newspaper
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
11Reviews0Q+A1Room tip
Traveller rating
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LesleyScarborough wrote a review Sep 2022
Scarborough, United Kingdom1139 contributions190 helpful votes
+1
We stayed here for 6 nights from 26 June 2022 and were very happy with the hotel, until we got home to the UK and discovered they'd charged us twice. We booked in January '22 via Booking.com and paid in full. When we arrived at the hotel they tried to charge us again so we produced an email confirming we'd paid in January. They asked for our credit card to be put in the card machine, which is fairly standard practice in hotels, and assured us we wouldn't be charged twice. We had a comfortable stay in a room with a good view over the city, the bed was very comfy, the bathroom had everything you could need and the breakfast was better than we'd expected, having previously stayed in a Holiday Inn Express in Ottawa, though I agree with Porkchop, since we too could have done without Fox News being broadcast to us every morning and the excessive use of plastic and polystyrene which is obviously company policy and environmentally unfriendly. Parking at the hotel was easy and free. We would have liked our wastepaper bin to be emptied more than twice during our stay. Unfortunately, when we got home we discovered that, despite being assured we wouldn't, we had been charged again. It took a while to recover this second payment from our credit card company, hence I am writing this review now we have been refunded. We would stay here again but would take a bank statement with us to prove we'd already paid since email confirmation obviously isn't enough, and we would not put our credit card in the card machine! You have been warned!
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Date of stay: June 2022
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Room Tip: Make sure you're not charged twice by bringing a bank statement with you!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gary T wrote a review Aug 2022
Austin, Texas949 contributions349 helpful votes
This is a newer well kept property with quite comfortable rooms. We booked two rooms late in the evening and on check in were promptly given two rooms when we checked in at midnight. During the middle of the night someone tried to enter my daughters room. When checking out the next morning and inquiring about the attempted entry we were told that they showed the room empty and had rented it in the middle of the night and had reassigned the guest who tried to enter when that guest returned and said the room was locked from the inside. We would stay here again if in the area because it is a nice property. I realize mistakes happen and I'm glad my daughter is trained to lock her door from the inside because I hate to think of what might have happened had she not.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel
Responded 1 week ago
Hello, Gary T Thank you for bringing this to our attention and choosing our hotel for your stay. It is extremely valuable for us and helps us improve in future occasions. I have taken the details you encountered to our management for appropriate action. I apologize for the situation. Our local team is addressing all of them as we speak. Nothing makes us happier than delivering the best experience to our beloved guests. We look forward to serving you again. I'm sure you'll love the changes and improvements. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
porkchop1496 wrote a review Aug 2022
Louisville, KY84 contributions76 helpful votes
This hotel is well situated on a hill overlooking Harrisonburg, which is a pretty town. It is close to several chains, but there are restaurants near the college and a cute strip of businesses. The hotel is new and still in pretty good shape and mostly very clean. I like how they've eliminated tiny shampoo bottles, but that system requires that someone check the conditioner bottle level. The pool was nice and clean, although small. It wasn't crowded. No complaints about the room, or bathroom (a couple hairs in the shower) and it was good to have a pull out couch. We had some issues with breakfast. The milk my son pulled was sour, although not quite expired - they were apologetic about the situation though. Fox news was blasting on the television with all kinds of topics inappropriate for my children, and although we were the only group there, it was quite difficult to get the staff to find the remote. They ended up unplugging the television and the manager told us that IHG requires news to be on the breakfast tv. That is silly, but if that's the case, they could pick something like the Today Show and provide lighter content like some recipes and celebrities. I appreciate a free breakfast on site, but I also really have a problem with the amount of breakfast waste produced at chain hotels - everything is plastic and foam, which is terrible. I'd rather have fewer choices (like cinnamon buns, coffee, yogurt, and cereal only) and someone washing dishes instead of making eggs and sausage and worrying about juice or whatever. There was a recycling bin in the lobby that had trash inside it, rendering it useless.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Other at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel
Responded 30 Aug 2022
Hi porkchop1496, Thank you for sharing your experience at the Holiday Inn Express Harrisonburg – University Area. Our goal is to provide superior service and accommodations consistently. I am sorry for what happened during your stay. I have shared your comments with the hotel management. I know they appreciate you sharing your experience. I am confident steps will be taken to improve our guest satisfaction. Many thanks for your feedback. We hope to see you again and make your stay better than your last. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jackbauerTX wrote a review Jul 2022
338 contributions167 helpful votes
Stayed here in July and overall it was a good visit. As most have stated, the facility is clean and well maintained. No issues with the room or the staff. Took some time to get some towels and bed sheets but staff was very willing to serve. Not quite seeing what previous reviewers have seen. Maybe that is a good thing!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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ChristinaF wrote a review Mar 2022
Atlanta, GA269 contributions183 helpful votes
We were greeting friendly and liked their neat simple set up of typical Holiday Inn Express. However, this HIE has the worse soundproofing that we have ever stayed. You could hear not only the next door’s TV, talking, people at hallway, but also the traffic outsides all night long. If you were light sleep person, even deep sleep person as my child, this hotel definitely not for you. We were usually upgraded to a suite as our IHG Status, but not the case for this hotel. I verified the availability of suite through IHG online reservation at check in, but were told nothing is available to be upgraded. Breakfast was HIE standard. Staff kept them clean and refill on time.
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Date of stay: February 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Peter He wrote a review Mar 2022
1 contribution
Holiday Inn Express is our usual choice to stay overnight. They usually give you a comfort stay for a reasonable price. However we are very disappointed with this particular hotel. Although it is only 2 years old, the facility in this hotel is even worse than other older ones: the carpet in the room looks like 20 years old; it has an old-fashioned bathtub with curtain. The surface of the bathtub is slippery but there is no anti-slip mat. I actually slipped when took a bath and almost had an injury. The breakfast was particularly disappointing: no fruit, no biscuits, and the only choice of milk is Skim Milk.
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Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sasquatch1971 wrote a review Jan 2022
Fairfax County, Virginia35 contributions43 helpful votes
We booked the hotel over the Thanksgiving 2021 weekend. We chose this hotel for two reasons: (1) I'm a member of the IHG Rewards Program; (2) It was somewhat less expensive than the competition in the immediate area (aka, Hotel Hill). The property and its management are both new. The good aspect of the newness is that rooms and furnishings, as well as the common area, are squeaky clean. The bad aspect is that the management and staff seem to be new at this. It should be noted that hotels and restaurants are finding it very difficult to hire and retain qualified staff, so lapses in service are to be expected. The newness of management showed during breakfast. The hotel ran out of many breakfast buffet items over the long weekend. Who knew that the hotel would be full during Thanksgiving weekend? We certainly didn't. We're not certain if hotel management expected a full house or breakfast items were in short supply. Whatever the cause, the result was that by Monday breakfast items were limited to coffee plus a handful -- by that I mean fewer than 10 items total -- of snacks. Also, the hotel aired Fox News during breakfast. Perhaps management should be aware that some guests -- like me -- DETEST Fox News. Just as I would not subject a Fox News audience to CNN, MSNBC or PBS, so I do not want to be subjected to Fox News. Get a hint, management. Put some innocuous channel on the television in the morning. Even weekend cartoons would work. Do I think that the management and staff of this hotel will get better? Absolutely. I expect them to be 3+ stars by summer 2022. But know that if you do book the hotel in the next couple of months because of the low price and new facilities, that you will get what you pay for.
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Date of stay: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Sandercock, General Manager at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel
Responded 15 Jan 2022
Hi Sasquatch1971, Thank you so much for posting a detailed review about your experience in Harrisonburg over the Thanksgiving Weekend. We do appreciate all forms of guest feedback and we will be sharing your review with our entire team. I sincerely apologize about the National supply chain issues we encountered in November and that it made a poor impact on your personal breakfast experience; our breakfast items are back fully stocked and ready to serve future arriving guests. The lobby does offer three television choices for our guest's that offer viewing of Fox News, CNN & The Weather Channel. I do hope you come back and try us again during your future travels to the beautiful Shenandoah Valley! Warmest Regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cathy S wrote a review Dec 2021
Greenville, South Carolina140 contributions39 helpful votes
Hotel opened about 2 months ago. Everything was so clean and fresh. GM Michael was helpful in every way possible. Location is in an area with many dining and shopping options. Not far from I-81 with easy access to interstate. Will definitely stay here again!
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Sandercock, General Manager at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel
Responded 10 Dec 2021
Hi cathys372, We sincerely appreciate that wonderful review about your experience at the new Holiday Inn Express & Suites Harrisonburg - University Area. It was a true pleasure serving you while you were here and I do look forward to welcoming you back real soon! Warmest Regards, Michael D. Sandercock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cubsfan1945 wrote a review Sep 2021
Mount Pleasant, South Carolina228 contributions124 helpful votes
We stayed at the Holiday Inn Express on its third weekend of being open. The parking is more than adequate. The room was excellent; good size room, very comfortable king bed, a modern type of window shades that were excellent, a very comfortable shower, plenty of counter space in the bathroom, an excellent TV, sufficient room for storage if you wish to unpack. We encountered two problems. First, they did not have carts to take luggage to the room. Second, the breakfast was inadequate. They did not have anyone to prepare the hot food. However, I normally eat a cold breakfast. They had limited fruit and did not have bananas. They did not have bagels. They only had two dry cereals and one was Frosted Flakes. The latter is fine for kids but not for adults. Hopefully, they will get these issues resolved as they go forward.
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Date of stay: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Sandercock, General Manager at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel
Responded 28 Sep 2021
Hi Cubsfan1945, Thank you so much for posting a review about your recent experience to Holiday Inn Express & Suites Harrisonburg - Universitay Area. We are pleased you enjoyed your stay and will use your feedback to help us serve future arriving guests to our new hotel. Warmest Regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary G wrote a review Sep 2021
1 contribution
Dayshift front desk staff was very condescending to me and my party, made us feel like we were doing something wrong and didn't belong there. I've stayed at some "GREAT" hotels...This is not one of them!! They need hospitality training!
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Date of stay: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Sandercock, General Manager at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel
Responded 28 Sep 2021
Review has been reported to TripAdvisor and IHG Corporate for removal. From non-eligibile employee rate stay with IHG.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$129 - US$207 (Based on Average Rates for a Standard Room)
LOCATION
United StatesVirginiaHarrisonburg
NUMBER OF ROOMS
90
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Frequently Asked Questions about Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel?
Nearby attractions include Elevation Sports (0.6 km), Edith J. Carrier Arboretum (1.2 km), and Regal Harrisonburg Stadium 14 (0.3 km).
What are some of the property amenities at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel?
Conveniently located restaurants include Wood Grill Buffet, Xenia A Kebab Grille, and Texas Roadhouse.
Are there opportunities to exercise at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel?
Many travellers enjoy visiting Silver Lake Mill (7.9 km).
Is Holiday Inn Express & Suites Harrisonburg - University Area, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.