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Hyatt Place Herndon / Dulles Airport - East

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Hyatt Place Herndon \/ Dulles Airport - East
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404 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Herndon / Dulles Airport - East
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Showing 380: English reviews
London
Reviewed 19 October 2015 via mobile

I have written previous reviews about first class service at this hotel at which I do stay regularly. However, on this occasion they excelled. From according my wife, who has never traveled with me before to this location, the personal courtesies normally reserved for 5 star Leading Hotels and offering us extra recognition on the short visit I must make...

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Helpful?
Thank Not-yet-dunroamin
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your gracious words. Your elaborative feedback is very much appreciated. We are thankful that you took the time to narrate the fine quality attributes of your stay. Needless to say, it is your home away from home...come and visit us whenever you are in town. Regards, Rajesh Singh

Reviewed 18 October 2015

The people who run this hotel do not have a clue. The woman who checked me in at the desk did not even speak English. They hold $50 a day on your credit card apparently not trusting the guests and think they will be cheated somehow. How? Old worn out couch with wine stains on it. Don;t walk around in...

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Helpful?
Thank Steve B
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

We are sorry to hear about the challenges you had with your stay. I would be happy to clarify these issues with you, so you can revise your opinion about our staff and product. Please feel free to reach me at 571-643-0905. Kind Regards, Rajesh Singh

Round Rock, Texas
Reviewed 17 October 2015

This hotel has charged my credit card in spite of the fact that the bill was prepaid for an interview. I have asked repeatedly for a refund and cannot get it. This is a franchise. Hyatt Hotels cannot help you if anything happens. Do NOT stay here.

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Helpful?
Thank etechwriter
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Good Morning, I am sorry to hear that you are having issues with your billing. I will be more than happy to resolve this for you. Kindly contact me at 571-643-0905. Kind Regards, Rajesh Singh

Warner Robins, Georgia, USA
Reviewed 16 October 2015

If you're traveling on business, this is your place. Big comfortable mini-suite rooms, WiFi, extensive continental breakfast, free papers, etc. Actually prefer it to the "big brother" Dulles Hyatt down the street, although either is fine depending on taste. Better value here though. Be sure you catch the right IAD shuttle though.

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Helpful?
Thank TheWRambler
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. We are glad you found our hotel to your liking. We look forward serving you soon in the near future. Regards, Rajesh Singh

Munich, Germany
Reviewed 15 October 2015

Arriving after a 20 hrs travel from Germany arrived in Hyatt Herndon with a prepaid booking in advance, staff told me they can't find my reservation. 10 people waiting for check in with the same issue. Could not give us another hotel room, couldn't give us a bed in meeting room, let us sleep on a couch in the lobby...

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1Thank TravelHarry1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your comments. We apologize for what you have narrated. On Saturday, somehow there was a glitch on Expedia's end and despite our inventory being hard closed, reservations were falling in. When we contacted them, they mentioned that they were aware of the error and advised us to tell guests to contact them upon arrival so they could...

Reviewed 14 October 2015 via mobile

The hotel is clean with friendly helpful staff. Beds are extremely comfortable. The room is large with a nice desk and work chair, plus a sofa. The bath is good except for some weirdness with the shower hot water being set to lukewarm, almost cold. The water in the sink goes to hot so that was strange. The lobby is...

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Helpful?
Thank Diana O
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. We are sorry to hear about the breakfast choices not being to your satisfaction. Unfortunately, the items can only be served in accordance to Hyatt brand standards. We appreciate your brand loyalty, and look forward to welcome you in the future. Regards, Rajesh Singh

Pretoria, Gauteng, South Africa
Reviewed 14 October 2015 via mobile

Nice comfortable clean room Friendly and helpfull staff Close to airport on the plus side but far from the city on the down side Good palce for night or two Breakfast was more than enough Nice 24 hours deli. Will use the hotel again in future Good value for money.

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Helpful?
Thank Eben G
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. We are glad that you enjoyed your stay. We look forward serving you soon in the near future. Regards, Rajesh Singh

Chicago, Illinois
Reviewed 22 September 2015 via mobile

My experience in this hotel honestly could have been a better. I was visiting on a business trip and when we checked in, we were assigned a King Suite. We had booked a room with two beds and were given one with one bed and one pull out. When we contacted the desk to have this changed, they did not...

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Helpful?
Thank Shannon H
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. Please accept our apologies for the shortfalls you encountered during your stay. Kindly contact me at 571-643-0905, and I will personally resolve this matter. Regards, Rajesh Singh

Kent, Ohio
Reviewed 14 September 2015

I had some Hyatt points and was going on a mini-vacation to Jamestown, and stopped to visit in D.C. My points gave me a "free" night at this hotel and it was so relaxing and peaceful. The drive into D.C. wasn't bad and it was worth it for the relaxation I received here. Oh and the breakfast is good too!...

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Helpful?
Thank adnerblou
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. We are glad that you enjoyed your stay. We look forward seeing you stay with us in the very near future. Regards, Rajesh Singh

Morgantown, West Virginia
Reviewed 9 September 2015

Stayed here with 4 kids. The staff were super friendly and helpful, brought us water when we checked in and signed for delivered packages before and during our stay. The only problems were (1) the location, which is a bit of a drive to the monuments, and through a toll road and (2) the pool! The pool was closed at...

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Helpful?
Thank MathTourist2014
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank for your detailed feedback. We are glad that your stay was a 5/5 rating .We will definitely share this with our staff and inspire them with your words. Please be sure to come back and stay with us. Regards, Rajesh Singh

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 

Additional Information about Hyatt Place Herndon / Dulles Airport - East

Address: 13711 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $116 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon
Hotel Style:
#2 Romantic Hotel in Herndon
#10 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Herndon / Dulles Airport - East staff and other travellers.
11 questions
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Questions? Get answers from Hyatt Place Herndon / Dulles Airport - East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I hear that the wifi works better in the middle of the hotel than at the ends of the floors.”
 of 5 bubbles EvAndLen, 7 Dec 2016 | Read review
“Quiet room.”
 of 5 bubbles MermaidDiversAruba, 14 Aug 2016 | Read review
“upper floors, away from the elevator are best”
 of 5 bubbles wrktravelr, 8 Aug 2016 | Read review
“Look for 2baths if 3+ adults are sharing one room”
 of 5 bubbles JJ4C, 18 May 2016 | Read review
“Don't count on using pool”
 of 5 bubbles Jmcads, 24 Apr 2016 | Read review
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