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Sheraton Herndon Dulles Airport Hotel

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Traveller (171)
Room & Suite (93)
Dining (24)
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Overview
  • Excellent33%
  • Very good30%
  • Average21%
  • Poor8%
  • Terrible8%
Travellers talk about
“club floor”(16 reviews)
“dulles airport”(46 reviews)
“spg gold”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (533)
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All reviewsclub floordulles airportspg goldbottled waterstarbucks coffeeshuttle servicemini fridgefront desk staffan early morning flightinternational flightthe hotel is cleanlate checkfree shuttleindoor poolbusiness traveleroatmealdc area
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11 - 15 of 509 reviews
Reviewed 26 March 2018 via mobile

This hotel is under construction. There is no restaurant or room service. The lobby is non existent. “There was no mention of the construction when we made our reservation.” Except for breakfast (which was cold by the time it’s delivered) they made no contingency plans...More

4  Thank Madre1963
Response from Imtiaz A, General Manager at Sheraton Herndon Dulles Airport HotelResponded 28 March 2018

Dear Madre1963, Thank you for taking the time to provide us with this detailed feedback on your recent stay at our hotel. Please accept our sincere apology for the issues that you encountered while staying with us. We will follow up on your concerns so...More

Reviewed 26 March 2018

As others have reported, the hotel is undergoing major renovation and it should not be open. 1. The lobby is tiny and NO amenities exist - I booked based on a restaurant, pool and hot tub, none of which exists. 2. The breakfast, which costs,...More

1  Thank Mike P
Response from Imtiaz A, General Manager at Sheraton Herndon Dulles Airport HotelResponded 28 March 2018

Dear Mike P, Thank you for taking the time to provide us with your feedback. Please accept our apology for the issues that you encountered due to our lobby renovation. Additionally, we will follow up on your concerns so that others are not disappointed as...More

Reviewed 25 March 2018 via mobile

My mistake for not checking but equally our agent was not advised either that this hotel is under construction and there is no lobby or any communal facilities. You enter a cold hall with cement floors and wires hanging overhead As they are not serving...More

3  Thank heather f
Response from J B, Director of Sales at Sheraton Herndon Dulles Airport HotelResponded 26 March 2018

Thank you for choosing the Sheraton Herndon Dulles hotel and thank you for providing your feedback. We would like to invite you back to the hotel at the conclusion of the renovation. Could you please call the hotel with your contact information? We will reach...More

Reviewed 23 March 2018 via mobile

Stay away unless you like breathing drywall dust and have no facilities. Unacceptable to be open. I am a lifetime Platinum with SPG and I have never experienced anything like this in 20 years. Unacceptable.More

2  Thank gfmsugrad
Response from J B, Director of Sales at Sheraton Herndon Dulles Airport HotelResponded 24 March 2018

Thank you for choosing the Sheraton Herndon Dulles hotel and thank you for providing your feedback. We would like to invite you back to the hotel at the conclusion of the renovation. Could you please call the hotel with your contact information? We will reach...More

Reviewed 20 March 2018

The staff is great, and very helpful! Unfortunately, I don't like the new design. The doors are on springs, and very heavy. The spring closes quickly. At one point, my dooor would shake from the door, across the hall, closing. You will be woken by...More

2  Thank bjamesm70
Response from Imtiaz A, General Manager at Sheraton Herndon Dulles Airport HotelResponded 22 March 2018

Dear bjamesm70, Thank you for taking the time to provide us with this valuable feedback on your recent stay at our hotel. I am glad to see that our staff was very helpful. Please accept my sincere apology for the problems you encountered with our...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Multilingual Staff
Room Service
Banquet Room
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$86 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Herndon
Room types
Family Rooms, Non-Smoking Rooms
Details
Price range
US$86 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Herndon
Room types
Family Rooms, Non-Smoking Rooms
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Traveller (171)
Room & Suite (93)
Dining (24)
Pool & Beach (3)
Business Centre & Event Rooms (11)
Questions & Answers
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mjmcguiness
1 May 2018|
AnswerShow all 2 answers
Response from salman P | Property representative |
Dear mjmcguiness, Thank you for taking the time to share your recent experience at the Sheraton Herndon Dulles Airport hotel with us. As part of our continued commitment to renew our property décor, We apologize for any... More
0
Votes
auditoriii
20 May 2017|
AnswerShow all 4 answers
Response from Kevin D | Reviewed this property |
Yes there is, don't remember the timing but I've never had a problem getting to or from the airport.
0
Votes
Frank J
7 April 2017|
AnswerShow all 5 answers
Response from GGurc | Property representative |
Dear Frank J, Sheraton Hotels do not include breakfast for all guests. There are rate plans available that include breakfast. For example, the Club rates include not only breakfast, but also evening hors d'oeuvres 7 days a... More
0
Votes
Room Tips
"avoid this hotel and dont get ripped off"
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"Be prepared to experience construction through May 2018"
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"Stay away until they get their remake done!"
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"avoid this hotel and stay at another nicer one....any one!"
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