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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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443 Reviews from our TripAdvisor Community

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Showing 421: English reviews
Sterling, VA, United States
Reviewed 3 August 2015

I stayed at the Sheraton Herndon Dulles Airport Hotel at the end of July 2015. The hotel itself is fine. It's a standard issue Sheraton. Nice clean room. Loved the sun shade at the window. The bed was just plain squeaky and was not a good fit for me. Bed preference is so subjective, but these beds are not for...

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1Thank iTravel_1963
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear iTravel_1963, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our hotel has made some new management and hotel staff changes; we understand that more training is necessary for our guest to have an enjoyable stay. Our goal...

Washington, District of Columbia, United States
Reviewed 29 July 2015

I stayed overnight, and will not return. The front desk people were extremely friendly, but the property itself needs some serious maintenance and upgrades. Some of the outlets in my room did not work (discovered next morning when phone not charged). One of the phones did not work at all, and the other had FILTHY buttons (visibly caked dirt). Poor...

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2Thank Elaine H
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Elaine H, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff. We hope that you would still consider staying with us in the future. Thank you,

Reviewed 29 July 2015

I stayed in Sheraton Herndon Dulles , for one night on 22nd July with my son. The check in experience was superb with warm welcome and assistance by the front desk staff. They recognized SPG status well . The room was clean . comfortable and provided a good sleep experience. There is a lounge as well for club level guests....

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1Thank Ravichandran65
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Ravichandran65, Thank you for your wonderful comments on your most recent stay with us, and I am so glad that you enjoyed your time to the fullest! Our team works very hard to make every guest feel comfortable and rested so it is nice to hear we were able to provide such a memorable stay for you. Hope to...

Reviewed 29 July 2015 via mobile

Absolutely shameful. Stayed two nights in a row, asked them to only take deposit for one night and they said "there is nothing I can do." ...really? So now I have $100 in incidentals that I will not recoup for another 5 days. Makes 0 sense. (I'm a broke college student) The shower the second night was absolutely FILTHY. It...

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4Thank Catie C
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Catie C, Please accept our sincere apologies for your stay being unsatisfactory. I have address your concerns with my staff and how we could have better served you. Please rests assure that this situation has been handled and will not happen again at our property. We hope that you would reconsider staying with us in the future. Thank you,

Henderson, Nevada
Reviewed 17 July 2015

The hotel is relatively new and the place is in great shape. Bed was very nice and comfortable. Appreciated the large desk area to set-up and work or surf the internet. Wireless internet worked well. Food in the bar/restaurant was good, breakfast buffet during the weekend was a little over-priced for the food offered, but was OK quality wise. The...

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1Thank Jason K
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jason K, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future. Thank you,

Drexel Hill, Pennsylvania
Reviewed 15 July 2015

With the first of three nights behind us, our rating is pending. Club Room says it includes snacks and breakfast for two. No snacks were in the Club Room and this hotel claims that it does not serve the complimentary breakfast. Still waiting to hear from a manager. Let's hope they step up! My confirmation says it is included!!

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1Thank Jeanne0706
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jeanne0706, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Thank you,

Southfield, Michigan
Reviewed 13 July 2015 via mobile

Stayed 1 night here before morning flight and was surprised that they no longer put info books in the rooms. As a guest you might want to know what's in the area or even the hotel. I had to call the front desk to ask where the gym was and where to eat, besides their restaurant. When I decided to...

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Helpful?
Thank retired057
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Retired057, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff. We hope that you would still consider staying with us in the future. Thank you,

Wilmington, Delaware
Reviewed 11 July 2015

We used to stay here all of the time during our stays in northern Virginia, but the quality had gone down over the past few years. In addition, as Starwood members, we would use our points to stay her and they changed from category 2 (3,000 points per night weekend) to category 3 (7,000). So we've been staying at other...

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1Thank David L
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear David L, Thank you for taking the time to write a comment in regards to your recent stay. Your enjoyment while staying with us makes the entire team happy to know that we all played a role in your satisfaction. We value all guest feedback and hope that you will be visiting us again. Thank you,

Springfield, Missouri
Reviewed 8 July 2015 via mobile

This was a very nice property! We were here only one night but the beds were comfortable and the bathroom was huge! Very modern. No wifi in rooms (only in lobby) and of course, no breakfast unless you ordered room service. But I wouldn't expect it with this caliber of hotel. Clean and well-maintained!

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Thank Surubu
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Surubu, Thank you for your wonderful comments on your most recent stay with us and I am thrilled that you enjoyed your time to the fullest! Our team works tirelessly to make every guest feel comfortable and rested so it is nice to hear we were able to provide such a memorable stay for you. Thank you again and...

New York City, New York
Reviewed 6 July 2015

The property is modern and well kept. Service at the desk as well as restaurant was good. The only issues were with internet. I had a room at the end of the hall and the wireless did not reach it. Also, desk staff had to help me log onto the network in the lobby with a generic user id and...

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Helpful?
Thank Stegasaurus
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Stegasaurus, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future. Thank you,

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $120 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No views here. This is more of an express hotel overall. As an SPG member, it is a disappointing way to spend points.”
Dr_Newport, 20 Apr 2017 | Read review
“Book at Hilton”
bensH5762ID, 28 Mar 2017 | Read review
“You can get pizza delivered quickly to your room!”
rimohler, 10 Mar 2017 | Read review
“Large desk in King room is perfect for working”
  • Great temperature control
  • Desk
  • Entrance
  • TV and wardrobe
  • Bed
  • Corner and soft lighting
AuthorCMelanson, 25 Feb 2017 | Read review
“5 th floor was exclusively for Starwood member, a nice amenity!”
Darcey320, 19 Jan 2017 | Read review
5 of 5