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Extended Stay America - Washington, D.C. - Herndon - Dulles

102 reviews
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Traveller (19)
Room & Suite (11)
Dining (1)
Overview
  • Excellent50%
  • Very good13%
  • Average10%
  • Poor8%
  • Terrible19%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Family Rooms
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (102)Write a Review
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Reviewed 19 June 2017

We are really disappointed in our stay at this hotel. One night we came back to our room and the key wasn't working. I went to the lobby and one of the employee gave our room to another client. WTF ? The guy went to...More

Thank Guillaume C
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 20 June 2017

Guillaume, our first priority is customer satisfaction, and we obviously failed to deliver during your business stay. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We take comments like yours very seriously,...More

Reviewed 19 June 2017

I liked staff, Barsha is so smily and customer oriented. Again Great staff that know the true value of customer service special mention for reception and the restaurant first class service, the evening menu was varied and the food exceptional the coffee creme brulee was...More

Review collected in partnership with Extended Stay
Thank gunarajl
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 20 June 2017

Thank you for providing your wonderful feedback. We appreciate your compliments and hope to be of service in the future. Sincerely, General Manager

Reviewed 9 June 2017

Was left with little option and really wishing there was something else for me to stay. Room smelled like smoke, hotel was overall warn down, breakfast was coffee and pre-packaged muffin (nothing fresh), and the other people staying were load, up late and also smeleld...More

Review collected in partnership with Extended Stay
Thank Matt K
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 11 June 2017

Matt, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is...More

Reviewed 3 June 2017

It was a nice place to stay, centrally located to areas I wanted to visit, close enough to Maryland to allow me time to see some sites there. Shopping and restaurants are very close. The grounds and scenery was beautiful.More

Review collected in partnership with Extended Stay
Thank bsmith556
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 4 June 2017

Smith, thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to shopping and area restaurants. Thanks for choosing Extended Stay America - Washington, D.C. - Herndon - Dulles. We are glad you had...More

Reviewed 3 June 2017

I was supposed to spend the summer here, but there has been nothing but disappointment. I got pink eye, fought off spiders in the bath tub, cleaned out pubes, ew! and felt extremely unsafe by the smell of illegal drugs. This hotel was not what...More

Review collected in partnership with Extended Stay
Thank P1084SMvalerieh
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 4 August 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$77 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$77 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (19)
Room & Suite (11)
Dining (1)
Hotel & Grounds (15)
Bathroom (2)
Questions & Answers
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Room Tips
"chose the front rooms is the batter view."
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"Good treat for a cooking place in DC area, if you rent a car as well"
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"Horrible, dirty, bad"
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"Choose another hotel"
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