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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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840 Reviews from our TripAdvisor Community

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Showing 808: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

I would like to extend my sincere thanks to "Hazem" who is working in the reception, he is extremely helpful, welcoming and assisted me during my stay and he should be well appreciated. I believe he is one of the main assets for this Hotel. Many thanks Hazem for your help :)

Helpful?
Thank Scooter S
Goa, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

I stayed at crowne plaza dulles between 29th nov abd dec 2 . I purchased seperate breakfast coupons for 3 days . On visiting the resturant houlilans in crowne plaza , all i was offered were potatoes and scrambled eggs ( since I dont eat red meat) .The staff has neatly tucked away the menu card and celeverly never mentioned... More 

Helpful?
Thank 8419rishi
1 review
Reviewed 2 days ago NEW via mobile

Carlos and ashley at the front desk were the absolute greatest they were very helpful and i loved the pillows because ashley brought me better pillows. The breakfast was excellent. And ashley and carlos helped to reserve me dinner reservations. I would recommend this hotel and there staff to anyone

Helpful?
Thank eric p
1 review
Reviewed 2 days ago NEW via mobile

I had the pleasure of being accommodated by Carlos and Ashley while checking in at the crowne plaza. They were thorough and able to upgrade my towels and pillows to meet what I was requesting. They also helped me out with a complimentary service with times that they arrive and depart. It was really helpful to navigate the area that... More 

Helpful?
Thank Derek Y
Chicago, Illinois
1 review
Reviewed 3 days ago NEW

Overnight stay prior to international trip, very enjoyable. Easy access from airport, nice welcome from Ashley at check-in, who was friendly and informative, nice facility, all made for enjoyable stay

Helpful?
Thank MdeA787
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear MdeA787; Thank you for selecting our hotel for your overnight accommodations prior to your flight. It was a pleasure having you as our guests. We are delighted to hear the friendly customer service, convenient location and comfortable accommodations all exceeded your expectations. We look forward to welcoming you again next time you are n town. Thank you, Sarah L.... More 

Ottawa, Canada
1 review
Reviewed 3 days ago NEW

The renovated rooms are great and the staff (Ashley) are extremely helpful. The food and service at Houlihan's Restaurant were also very good. The beef au jus was excellent. I will be staying here again in January on my next trip down.

Helpful?
Thank EdJulien
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear EdJulien; Thank you for being a valued repeat guest of our hotel and Houlihan's Restaurant. We are pleased to hear the customer service and renovated guestrooms exceeded your expectations as did the meal at Houlihan's. We are delighted to hear you'll be returning to us in January and look forward to welcoming you then. Sincerely, Sarah L. E-Commerce Manager More 

Redondo Beach, California, United States
Level Contributor
4 reviews
Reviewed 5 days ago NEW via mobile

From the very get go...everyone was super pleasant and made me feel extremely welcomed. Saloua checked me in and she was an absolutely dWhen I had some questions Ashley from the front desk jumped and was phenomenal. She gave excellent customer service and made me feel like this would be the only hotel I would choose in the Dulles area... More 

Helpful?
Thank Rosann C
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Rosann; Thank you for the wonderful review and feedback for us. A positive guest experience is what we strive to provide everyday and we couldn't be happier to hear that the warm, friendly customer service from Saloua and Ashley far exceeded your expectations. Your praise will be shared with them to motivate them to keep up the exceptional job.... More 

Las Vegas, Nevada
1 review
Reviewed 5 days ago NEW

I make it to Herndon at least once a month for business. I tried a number of hotels in the Dulles area, and am now a regular at the Crown Plaza. Often the price is less than one would expect for a Crown Plaza, the hotel is always better than the average Crown Plaza. The restaurant is a Hollihan's enjoyed... More 

Helpful?
Thank Akronzip
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Akronzip; Thank you so much for the great review. As a valued repeat guest of ours as well as a IHG Guest Rewards Member, your feedback is an integral part of our ability to continue to improve. We are very pleased to hear that the newly remodeled guestrooms, location, on site amenities and most importantly, the friendly service continue... More 

Chesterfield, Michigan
Level Contributor
490 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 6 days ago NEW via mobile

I use to stay here and it was ok. It has been totally redone. Rooms are clean and modern. Lobby is big and beautiful. Staff was helpful and clean. Houlihans is attached and they now have a Starbucks in the lobby. Will stay here in future.

Helpful?
Thank PhoenisSunDog
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear PhoenisSunDog; It is very nice to see you again, welcome back! As a valued repeat guests of ours, we are delighted to hear the positive feedback for the newly renovated hotel and guestrooms. The new Starbucks has been a welcome feature amenity for many a traveler. We have also just recently removed the indoor pool which is being replaced... More 

New York City, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

This was a great hotel for a couple nights we needed to spend in Herndon. The staff at the front desk was wonderful -- Ashley in particular made sure we had everything we needed. The room was spacious and the hotel itself was very well-maintained. The adjoining restaurant was surprisingly good, although the restaurant's service was a bit less on-point... More 

Helpful?
Thank mg1046
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear mg1046; Thank you for selecting the Crowne Plaza Dulles as your place to stay while in town, we appreciate your business and review. I am pleased to learn that the warm and friendly customer service from Ashley started your stay off well and overall you had a very enjoyable experience. I will share your feedback for Houlihan's with the... More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $111 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travellers.
7 questions
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1 month ago
Irvine, United Kingdom
Washington DC, District of Columbia
3 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beware travellers and business folks”
 of 5 bubbles 8419rishi, 2 Dec 2016 | Read review
“There is a parking lot under the back tower so its easy to get in and out with going through the lobby.”
 of 5 bubbles Akronzip, 29 Nov 2016 | Read review
“Houlihans serves as the hotel's breakfast location -- the coupons work there.”
 of 5 bubbles mg1046, 26 Nov 2016 | Read review
“best location”
 of 5 bubbles Mai_AA84, 19 Nov 2016 | Read review
“The Concierge Level is always a welcomed surprise!”
 of 5 bubbles wodentx, 14 Nov 2016 | Read review
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