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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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894 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Dulles Airport Hotel
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Showing 862: English reviews
Reviewed 2 weeks ago

I accidentally booked my dates wrong, but Saloua at the front desk was able to book me a room like a breeze! I appreciated the flexibility and the overall ambiance of the hotel. Allie (sp?) at the bar was a delight, and so were Pat and Marlene, the business account managers. They're currently re-doing the fitness center, but I'm sure...

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Helpful?
Thank Mona G
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Mona; Thank you for taking the time to share your recent stay with us. We are pleased to hear you enjoyed your stay and found the customer service from Saloua, Pat, Marlene and Allie all exceeded your expectations. We will be sure to pass your praise along to continue to inspire and motivate them to keep up the great...

Palm Coa
Reviewed 2 weeks ago via mobile

As soon as I arrived Abeer & Salona checked me in and made sure I was taken care of. My room was clean and the facilities were great for business travelers. Great restaurant with lots of options and happy hour specials!

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Helpful?
Thank LJProvencher
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear LJ; Thank you for being our guests and taking the time to share your recent trip with us. We take great pride in our ensuring our guests have all they need for a relaxing experience. We are pleased to hear that the customer service from Abeer and Saloua upon arrival started your stay off very well and you enjoyed...

Phoenix, Arizona, United States
Reviewed 2 weeks ago via mobile

Older hotel that's trying to stay in the game. Rooms are nice and staff is great! Amenities are lacking. Advertised a pool/spa on the website and in the room booklet only to find out that the pool/spa was eliminated to put in more conference rooms. The restaurant Houlihans attached to the lobby is great & not badly priced but, with...

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Helpful?
Thank Phillip J
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Phillip; We appreciate your candid review and feedback regarding your recent experience. We are pleased to hear the newly remodeled guestroom, Houlihan's Restaurant and great staff all met your expectations. We understand many guests really liked the pool and were disappointed to learn it was no longer in use, we apologize for the mistaken information and any inconvenience this...

Reviewed 3 weeks ago via mobile

A nice hotel close to the airport with great happy hour. The whole staff and the front desk is very kind, a special thanks to Abeer for going the extra mile to make sure we were taking care of. Great job!

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Helpful?
Thank Mang O
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Mang O; Thank you for the feedback and taking the time to leave us a review. We appreciate your business at the Crowne Plaza Dulles as well as Houlihan's Restaurant. We are pleased to hear that you not enjoyed your stay but Abeer and team made sure you had everything needed for a relaxing and pleasant experience. Thank you...

Reviewed 3 weeks ago

Great spot for getting some rest between meetings and travel. Ashley and David at the front desk took great care of our group. Hotel is clean and quiet. After a long week in another hotel, I wa able to recharge here.

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Helpful?
Thank David R
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear David; Thank you for selecting our hotel as your place to stay while on business. We appreciate your compliments for our team members, Ashley & David. We work hard to ensure our guests have everything needed for an enjoyable experience and take great pride in exceeding expectations; your feedback and praise means a great deal to us. Thank you....

Phoenix, Arizona
Reviewed 3 weeks ago

This is a nice place in a great location. Staff was very courteous and helpful. Ashley and David went out of there way to assist us. I highly recommend this hotel just on staff alone but the location is nice too. The area has some great restaurants plus it is easy to get to Reston shopping and restaurants and easy...

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Helpful?
Thank j32wreck
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear j32wreck; Thank you for being our guest and taking the time to share your recent stay with us. We are delighted to hear the friendly customer service, convenient location and more exceeded your expectations, leaving you with a very pleasant experience. We take great pride in ensuring our guests are satisfied and will gladly share your praise with David...

Washington DC, District of Columbia
Reviewed 3 weeks ago

This hotel was the perfect choice for my trip to California. I had an early flight out of Dulles on a Friday morning and did not relish the thought of rising at 3:30 or 4am in order to get to the airport in time, so I decided to spend Thursday night at the Crowne Plaza, leave my car in their...

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Helpful?
Thank LisaNEDC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Lisa; Thank you so much for the wonderful review. We are delighted that your experience with our hotel and Houlihan's restaurant far exceeded your expectations. We do work hard to provide everything our guests need for a relaxing and stress free stay and from your review we see we reached that goal and more. Thank you again, we could...

Auburndale, Florida
Reviewed 3 weeks ago

I have stayed here twice already and am going to on upcoming business trips this year. The hotel is clean and tastefully decorated, the staff is cheerful, helpful and organized and the accommodations have everything I need for a week working away from home. Pleased to recommend this hotel.

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Helpful?
Thank gwbisch
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear gwbisch; Thank you for being a valued repeat guest of the Crowne Plaza Dulles. We truly appreciate your business and welcome the opportunity to be your home away from home. We are delighted to have your trust in us to deliver an exceptional experience each stay and exceed those expectations. Thank you as well for the recommendation to others....

North Greece, New York
Reviewed 3 weeks ago

Very Clean Hotel. Excellent staff. Great help from great people like Mrs Zhalab at the reception desk and Mr Abdel at the breakfast area, who are giving daily the best they can to keep customers happy. Will be back here!

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Helpful?
Thank tanikagal
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear tanikagal; Thank you, we appreciate your business and pleased to hear the customer service from Zhalad and Abdel made a lasting and positive impression on you during your stay. Thank you as well for the compliments and praise for the hotel and staff. It was a pleasure having you as our guests and we hope to welcome you back...

Reviewed 4 weeks ago

We had to make quick changes to our booking when the hotel was practically full because of the Presidential Inauguration. The staff at the hotel reception were really helpful in accommodating our request. Special thanks to Zhalab for her quick-fix!

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Helpful?
Thank Martin F
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Martin; Thank you for selecting our hotel as your place to stay while in town. We understand changes in plans happen and happy to work with our guests any way we can to ensure their needs are met. We are pleased to hear you had a great stay and found our team (especially Zhalab) friendly and eager to help...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $126 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travellers.
7 questions
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3 months ago
Irvine, United Kingdom
Washington DC, District of Columbia
5 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles monag541, 31 Jan 2017 | Read review
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