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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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905 Reviews from our TripAdvisor Community

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Showing 873: English reviews
Sacramento, California
Reviewed 19 July 2016

Had a great stay at this hotel. The staff were great and helpful especially Ashley! Thank you so much for this awsome and comfy stay. Highly recommended this hotel for any occasion. I most definitely will be coming back to stay every time I'm in the area!

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Helpful?
Thank missmandii27
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear missmandii27; Thank you for selecting our hotel as your place to stay while in town. We are very pleased to hear you enjoyed your stay and found the customer service from Ashley and the team exceeded your expectations. We appreciate the recommendation to others, thank you, that means a great deal to us as our aim to provide all...

Toronto, Canada
Reviewed 18 July 2016 via mobile

Pros: close to the freeway, groceries, restaurants, etc. Free parking. Nice pool. Nice gym. Clean and great customer service. Rooms are roomy and generally quiet. Cons: the attached restaurant is not that great. For the price, you can go somewhere else really code by.

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Helpful?
Thank FearlessNinja
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear FearlessNinja; Thank you for selecting our hotel as your place to stay while in town. We are pleased to hear the guestroom and customer service, as well as convenient location all made for an enjoyable experience. We are sorry to hear you did not have a better experience at the restaurant, we will share this with their managers to...

Washington DC, District of Columbia
Reviewed 17 July 2016

Very good hotel, with a great room on two different stays. At the front desk, Ashley and Hazem are friendly and helpful, completely wonderful. I arrived at the end of a long day both times...beyond making a great first impression for this Crowne Plaza, they just made things easier. Well done.

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Helpful?
Thank _wgordon10
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear wgordon; Thank you for selecting the Crowne Plaza Dulles hotel as your place to stay on two occasions now. We appreciate your business and pleased to hear from your feedback that the hotel and staff have met or exceeded expectations leading to a very enjoyable experience. We will share your praise and compliments with Ashley and Hazem to continue...

Cinnaminson, New Jersey
Reviewed 15 July 2016

So this hotel is conveniently located to local businesses, airport, stores, and restaurants. It is average. They have renovated the entire property this year. The staff at the property right now seems to be new from the last time I stayed. They either don't care or don't know what they are doing. When I booked my reservation I specifically booked...

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Helpful?
Thank Kelli M
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Kelli; We appreciate you being a repeat customer of the Crowne Plaza Dulles Airport and thank you for bringing this to our attention. Guest satisfaction is very important to us and we would like to sincerely apologize that your recent stay did not meet expectations and for any inconveniences you faced during your stay. As you know from previous...

Reviewed 15 July 2016

Great hotel, excellent accommodation and I was very well attended. Amazing breakfast service from Abdel, very friendly every day! Wi fi works well, Crowne is only 5 minutes from the airport, I hope to return soon

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Helpful?
Thank Sthephanie O
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Sthephanie; Thank you so much for the great review. We appreciate your business and delighted to hear that we have exceeded your expectations with comfort, location, breakfast and amenities. I will share your feedback and compliments with Abdel , he truly enjoys making sure our guests are comfortable and have a good experience at breakfast. We do hope to...

Panama City, Panama
Reviewed 14 July 2016

Arrived after a long, red-eye flight, appreciated the smooth check-in. In fact, folks there were helpful from before arrival when I inquired about early check-in availability. They were very willing and accomodating. Staff were all very friendly and helpful. Rooms had been renovated and were clean and comfortable. Loved their non-smoking policy. Liked the amenity goods in the room, too....

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Helpful?
Thank Hiroko Y
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Hiroko; Very happy to see you made it safely and we were able to check you in early from your flight. Thank you for corresponding with us so we could make sure your arrival went smoothly, it was our pleasure to assist you before and during your stay. Our staff takes great pride in ensuring our guests are comfortable...

Pittsburgh, Pennsylvania
Reviewed 13 July 2016 via mobile

I attended a business conference in this newly renovated hotel. The location is excellent, about 10 minutes from Dulles Airport. The rooms are spacious, and the bathroom is large. There are plenty of shops and restaurants close by. There is a nice on site restaurant and bar. The price is reasonable for on site dining.

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Helpful?
Thank sarvs66
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear sarvs66; Thank you for being our guests and providing valuable feedback regarding your stay. I am delighted to hear you enjoyed your stay and found the newly renovated hotel to be a convenient and comfortable place to stay, as well as a great place to attend a conference. We appreciate the feedback for Houlihan's restaurant and will gladly forward...

Reviewed 13 July 2016

I used the hotel services for the park and ride for the airport. Ashley was especially helpful! We were running late due to traffic. Ashley made a special call out to the drivers for an extra run to make it to our plane on time. The driver was prompt and helped us to arrive just in time.

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Helpful?
Thank Lisa R
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Lisa; Thank you so much for your review of our hotel. Our staff takes great pride in our customers' satisfaction and comfort so we are pleased to hear that Ashley and the shuttle driver stood out to you as two that delivered great customer service and made sure we had you all to the airport in time. We appreciate...

Jeddah, Saudi Arabia
Reviewed 3 July 2016

I arrived from an 14 hour international flight and I was extremely tired when I arrived at the hotel. The check-in was a breeze. Abeer (at check-in) was very helpful. She finished the check-in process very fast, gave me directions to destinations that i wanted; and told me about all the cool places around the hotel. The room was very...

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Helpful?
Thank Abdulrahman A
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Adulrahman; We appreciate your business and thank you for the great feedback. We are very pleased to hear the service received from Abeer was very friendly and prompt. We are delighted to know that you slept well and comfortably after a long flight. A positive guest experience is very important to us, we will share your feedback with the...

Davie, Florida
Reviewed 30 June 2016

The hotel has been renovated. The lobby looks spacious and modern. The service is great as always. Grate breakfast service from Abdel! I wish the hotel will replace the AC units that are still making a lot of noise while they are running. Time to replace them! :)

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Helpful?
Thank RafaH72
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear RafaH72; Thank you for being a repeat guest of the Crowne Plaza Dulles, it is great to see you again. We appreciate the feedback for the lobby renovations. I am pleased to hear the service from Abdel during breakfast met your expectations and more. We are aware some units do need to be replaced and working to have this...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $124 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travellers.
7 questions
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4 months ago
Irvine, United Kingdom
Washington DC, District of Columbia
6 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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