The hotel is subpart, it is very dated and need upgrade to say the least. When Best Western brought this site from Holiday Inn the hotel when through "minor" cosmetic renovation. No major updates where expedited. Hotel need upgraded TV with Netflix, Amazon Prime, etc preloaded at least guest can log onto their Netflix accounts. Currently AT&T Direct cable is used which is crap. The carpet is just dirty. I wouldn't put my feet on it. The lamps need an upgrade to USB socket. The décor is dated with bad coloring (dark green). The bed shirt drags to the floor very sloppy look. The bathroom, the toilet is old and very low to the floor, the tile is dated and old. Unfortunately, this hotel is the only game in town. I will they would build another hotel for competition. Just nothing special about this establishment.…
Kilmarnock is a very small town, however the Best Western there is excellent. The staff are awesome, the amenities are great. Very comfortable rooms. The location is central to town and restaurants, and shopping if necessary.
So. First off. Not a totally bad hotel for being in the middle of who the heck knows where. First room, at first glance looks good. I did my standard Lysol cleans (do it at all hotels to be safe). Open the covers. Not 1, but 3 body hairs, underneath the tucked covers which begs the question, “were these sheets even changed?” ...probably not. Went to change rooms- the guy at the front desk was nice. Don’t get me wrong. He asked if I wanted new sheets, implying I would change them. But for this hotel, shouldn’t be a surprise. Second room - dirty toilet bowl. Visibly dirty with what I won’t describe. And more fun stuff in the beds?
Internet doesn't work. Kicks you off repeatedly and when you are connected, think worse than dial-up speed. Room had candy and trash in on the floor by the bed. Musty, moldy smell. Toilet ran all night and to flush it, I had to stick my hand in the tank repeatedly to push the stopper down. Lights flickered. No sound barrier between rooms so you hear all noises. Front desk agreed to my extended check out (noon, instead of 11). Left my room for meeting, came back at 9:45am and the cleaning people were in my room, with my stuff without permission (regular check out is 11am), which totally ruined leaving plans. I had to change clothes in the public hall bathroom. Don't stay here. It's awful.
Our stay at this hotel was for 2 nights (in town to attend a wedding). The hotel was very clean, comfortable, & the staff was very friendly. First breakfast we went to the Car Wash Cafe up the street from the hotel (recommended by a local wedding attendee). The next day we ate breakfast at the hotel. There was an ample selection of foods & beverages to choose from. Enjoyable stay. :)