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My mom lives at the Crossings at Bon Air. When my aunts came to see her they insisted on staying at this HI because Crossings has a deal with them. I decided to drop a welcome basket off in advance of their late night arrival....More
1 Thank Kathleen R
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 10 May 2017
Please accept our sincere apologies for the delay you encountered while waiting to drop off the basket for a guest. We strive to provide top-notch service and we are disappointed to hear that this was not your experience. We have taken your feedback to heart...More
Older property, not the greatest area, and employees not very friendly. But rooms are good, for their age. Unfortunately, when we checked in, we found a used set of sheets piled up in the closet. OK place.More
1 Thank rryan313131
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 5 May 2017
Thank you for being our guest and thank you for providing us with candid feedback on your experience. It’s never easy to hear that we are “just OK” as our goal is to consistently not only meet but beat guest expectations. Nonetheless, we appreciate all...More
The hotel service was spot on. I was there for a wedding and was left behind. The girls there where so professional and helpful. Asked if i needed anything and if everything was to my liking. They even just talked to me to keep me...More
Thank Sharon M
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 18 April 2017
It was a pleasure to have you as our guest at Holiday Inn Express Richmond - Midlothian Turnpike and we are delighted to know that you were comfortable and enjoyed excellent service during your stay. Thank you for taking the time to share your positive...More
Our stay at the Holiday Inn Express began with a friendly welcome from the front desk. Then, we went up to our room, 405. Little did we know, a few looks in each corner and behind the TV set had a lot of dust, trash,...More
1 Thank Matthew F
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 20 March 2017
Thank you for taking the time to share your experience. As sometimes happens with similarly named hotels in our area, we believe it is possible that your review was intended for another hotel as we do not have a room numbered 405 or any new...More
Service at registration desk is terrible. Slow.
Room not thoroughly cleaned, hairs on bathroom floor. Obviously a previous odor being covered up with lots of air freshener. Supposed to be nonsmoking but smells like smoke in the room. Lobby is sparse. Rooms are tight. Very...More
1 Thank KMB1997
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 14 March 2017
As noted in other reviews, we are typically known for our detailed attention to cleanliness, friendly staff, and efficient service. It is difficult to hear that this was not your experience and we apologize if we were not performing up to our usual high standards...More
US$101 - US$150 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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