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Mercure Koh Chang Hideaway Hotel

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#14 of 73 Hotels in Ko Chang
Certificate of Excellence
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564 Reviews from our TripAdvisor Community

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Showing 295: English reviews
Phnom Penh, Cambodia
Reviewed 23 January 2016 via mobile

Just arrived saterday 23 january first inpressium very nice well located friendly helpfull staff nice modern disgn room.we have a fresh dinner buffet with lots of good food about 600 bath each i think cheap for 16 euros .we had for 600 bath netto from 18 hours till 20 hours alcohol drinks drink what ever you can and till 22...

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Helpful?
Thank Petrus Z
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your great feedback of your stay. We hope that we would have an opportunity to welcome back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

upplands väsby
Reviewed 20 January 2016 via mobile

The hotel is simply AMAZING,in the beginning I booked 2 rooms for 3 days and then I prolonged my stay with 7 more days since I was satisfied with the service,the food,the rooms.. Everything was great! The rooms were really big and fresh,modern design and comfortable beds. The buffet breakfast is served in a cosy restaurant with an incredible view,the...

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Helpful?
Thank cheimaj
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your great positive feedback of your stay. We would share your feedback to all concerned staff as it would encourage them to keep up their good performance and continue their service improvement. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays...

Southampton, United Kingdom
Reviewed 18 January 2016 via mobile

Arrived here early (10.30am) for our 8 night stay. This wasn't a problem for any of the welcoming and polite staff at Mercure who checked us in swiftly and took us to our room after serving us with a nice cold herbal drink. We booked the swim up pool/room access rooms and were not disappointed. Clean, spacious with a fantastic...

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Helpful?
Thank sameoldscene
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We would like to thank you for your great valued feedback of your stay. We would share your comments to our hotel team as your message would encourage them to keep up the good work performance. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang....

Stockholm, Sweden
Reviewed 15 January 2016

Nice hotel and a truly hideaway. After a week at WSB it was kind of nice and relaxing to come here. But the beach is not that good and everything at this hotel is ridiculously expensive. breakfast NOT included. But there are restaurants at the beach and the street within minutes that are preferable to walk to instead.

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Helpful?
Thank MangeH2016
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement and hoping that we would have an opportunity to welcome you back to our hotel. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Netherlands
Reviewed 15 January 2016

After a long day of travelling we were welcomed in Mercure Hideaway. Very nice hotel grounds, reception area etc. Nice room with jacuzzi and large terrace facing pool and ocean. The first night we ate at the hotel and the Thai food was excellent. Normally we go out to eat a lot (instead of staying in the hotel), but we...

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Helpful?
Thank rayodelsol
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when you stayed in our hotel. We look forward to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

London, United Kingdom
Reviewed 7 January 2016 via mobile

Upon arrival at the Mercure Hideaway, my initial impression was that the outside of the hotel did look a bit like a motorway service station hotel. However once past this point, the rest of the hotel was immaculate and of a very high standard. When initially booking, the photos shown on the internet suggested that the room was was going...

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3Thank Railroadtycoon3
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued comments about your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 5 January 2016 via mobile

Wow Beautiful hotel. We stayed 5 nights in a villa with private pool and jacuzzi . Wow it was amazing. £200 per night but worth it. One of our favourite hotels ever. Beautiful beeches. Great location away from dirty area. Nice local bars / restaurants. Cheap room service. Good service.

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Helpful?
Thank Dean S
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when you stayed in our hotel. We would share your comments to all concerned in our operation team as it would encourage them to keep up their good work performance. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays...

Rio de Janeiro, RJ
Reviewed 5 January 2016

That was an enormous disapointment when we arrived at Mercure Hotel in Koh Chang. After enjoying 1 week in Ko Kut and Ko Mak, we arrvied for the end of our vacation in ko Chang and wanted to end with a good place and normaly Mercure does not disapoint. This Mercure is shameful or let me explain better : We...

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Helpful?
Thank JUKADEC
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued comments about your stay. We have taken note and addressed it to all concerned person with the team in order to find future development for the hotel. Thank you for your patronage and hoping that we would have an opportunity to welcome you to our hotel in the future....

Singapore, Singapore
Reviewed 1 January 2016 via mobile

We stayed here for 3 nights. We had two spacious rooms with interconnecting via the balcony. Rooms are really nice (pool view), pool and the beach are very enjoyable as well. The reason for the poor rating is really the price per night, the really expensive compulsory new years dinner (same as a night's stay), but honestly the quality and...

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Helpful?
Thank mmwschouten
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant experience when you stayed in our hotel. We have taken note of your comments and would find the solution to solve the problem. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager...

Reviewed 29 December 2015 via mobile

Have booked a standard room for 145 € per night. What we've got was a room without a window. This is not even hostel level. Complaint at reception and we're told that the hotel is fully booked. Finally we've got for 3 days a room that were the rate of 145 € worth. But for our last holiday days we...

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Helpful?
1Thank Gabi W
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant experience when you stayed in our hotel. We have taken note and would try to find the solution to solve this problem. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 

Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Region: Thailand > Trat Province > Ko Chang
Price Range: $21 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#10 Top resorts Hotel in Ko Chang
#10 Luxury Hotel in Ko Chang
#11 On the Beach Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Chang Hideaway Hotel staff and other travellers.
8 questions
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Hemel Hempstead

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Questions? Get answers from Mercure Koh Chang Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 50m rooms in the back are very quiet but the sea view is worth the money!”
 of 5 bubbles 849danielm, 29 Nov 2016 | Read review
“Check rooms for sea or pool vies or some further back have pool access to pool at back of property.”
 of 5 bubbles conj2014, 10 Nov 2016 | Read review
“You take a taxi from/to center point ferry pier.(100 Baht.) Rent a motobike outside 150 Baht/per day cheaper than activity center(200).”
 of 5 bubbles alanchiang0301, 3 Sep 2016 | Read review
“Pool Villa is ok for short stay couples. Not enough space for a family staying longer than three days.”
 of 5 bubbles 912DavidG912, 21 May 2016 | Read review
“Depending on your budget!!!!”
 of 5 bubbles 1rolfw, 4 Apr 2016 | Read review
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