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Comfort Suites Airport

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198 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Statesville, North Carolina
Level Contributor
3 reviews
3 hotel reviews
Reviewed yesterday NEW

Comfort Suites in Newport News, VA is a beautiful hotel with all the luxuries of a higher-priced hotels. The exterior and lobby are attractive and inviting, the suites provide all the luxuries of home and more, the hot breakfast provides a variety of foods to suite every palette, and the staff provide friendly, attentive service that guarantees a pleasant stay.... More 

Thank rainbirdp
1 review
Reviewed yesterday NEW via mobile

I love staying at this hotel! The front receptionists are very friendly & help me so much with directions around the area and great eats around town. Beds are comfortable & pool is lovely & creative! Will come again!

Thank penelopetrump
1 review
Reviewed 29 October 2016 via mobile

I really enjoyed my stay here. The housekeeping was awesome and pleasant. The room was very clean and the bed was comfortable. The hotel is very well kept. The front desk was very pleasant when checking me in. I look forward to staying here again in the near future

Thank Tammy G
Felton, Delaware
1 review
Reviewed 28 October 2016

My stay at this Fabulous Hotel was great. Thanks to the staff here, especially Cynthia and Sarah, at the front desk, was helpful and so kind it made me feel at home. The quality of the room and all the amenities were clean and available at all times. I am recommending this Hotel to anyone who visits Newport News, Va.... More 

Thank _jackhandley01
Philadelphia, Pennsylvania
Level Contributor
3 reviews
Reviewed 26 October 2016

We thought that we were booking at decent place having stayed at Comfort Inns before. The outside appearance was very nice and the front desk very pleasant. When we entered our room, I saw a little bit of dried food on the carpet between the two beds. I used a tissue to pick it up and throw it away. The... More 

Thank mmles
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback. Please accept my sincerest apologies on behalf of my entire team regarding your less than perfect stay with us. We use all reviews, good and constructive criticisms, for on going training and recognition with our staff. I hope you will consider staying with us again More 

Durham, North Carolina
1 review
Reviewed 25 October 2016

This hotel is top notch and met all of my standards that I needed! My wife and I and are 2 daughters had the pleasure of staying here last week due to Hollowscream at Busch Gardens and we were welcomed by the front desk night Auditor Malik whom made our check in experience a very speedy process. He also informed... More 

Thank woodsidedt
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2016 via mobile

I was so disappointed with the quality of this hotel. It should not have a AAA rating. Our bathroom sink drain had a slow drain. We asked for it to be fixed along with a broken tub handle that adjusts temperature. We requested a new room. There were also holes in the drywall around tub and edges in room. We... More 

Thank family1992
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback. Please accept my sincerest apologies on behalf of my entire team regarding your less than perfect stay with us. We use all reviews, good and constructive criticisms, for on going training and recognition with our staff. I hope you will consider staying with us again. More 

San Francisco, California
2 reviews
Reviewed 4 October 2016

My Job Sent Me Here To Newport News To Stay For 3 Weeks. 3 weeks In A New Place I Wanted To Feel Like I Was At Home. I Stayed Here At The Comfort Suites And It Felt Just Like How I Wanted It To Feel. Daily Breakfast Was Amazing. The Staff Was Awesome. The Atmosphere Was Delightful...... Being Greeted... More 

Thank asaylor890
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to respond to the survey. I am glad that you felt at home here. We strive hard to provide exceptional customer service so I appreciate you acknowledging that and I will certainly share this with the staff. We look forward to seeing you again very soon! More 

1 review
Reviewed 25 September 2016 via mobile

Myself and my parents decided to come in town and visit Busch Gardens and also to visit our family in Norfolk Va. We were greeted by the friendly staff at the front desk that made our check in process so complete, my mother was amazed that the hotel offered a indoor salt water pool which took us back to our... More 

Thank Malikc80@gmail.... S
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Dear Malik, Thank you for taking the time to fill out the survey and for the kind words. I am glad everyone enjoyed their stay here and I will pass on your thank you to the staff at our next meeting. We look forward to seeing you again in February. More 

portsmouth, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 September 2016

I just want to say that Ms cynthia reid had excellent hospitality services it was like a home away from home for me. My room was exceptionally cozy and the breakfast was delightfully Delicious. The property itself inside and out was completely immaculate and up to par and clean I just want to say thank you guys again for exceptional... More 

Thank Cynthia R
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Dear Cynthia, Thank you for taking the time to respond to our on line survey. I am happy to hear that you enjoyed your stay. Thank you for the kind words, I will share them with the staff and especially Cynthia. She is a great asset to our team here. More 

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: $130 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
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Questions & Answers

Questions? Get answers from Comfort Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
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